Always Excellent Service from Sean K.
November 5, 2018
First off, I am shocked to see any negative comment about Sean Kearney. He is the reason I have my car serviced at Landmark. He has been my service manager for 6 years and I have nothing but great things to say about him and the recommendations he has made. He has never lied to me or ripped me off. He has been honest, professional and patient. I always get a full explanation of the suggested work Then I always ask, how long can it wait and what is the priority. My Honda CRV is 12 years old and has 89K miles on it. I know I am going to have to do some big scheduled maintenance in the next year or so. I too had the "slow leak" and there was a nail in the sidewall. I could have gotten it plugged for $25. I also know it weakens the sidewall and when I am hauling down I-95 with everyone else, I do not want my tire to blow. And I never paid $200 for a tire. Sean suggested a front end alignment, I told him it was not in my budget. That was it, No intimidation, no evil, no "you'll be sorry" Could I go to the tire store and buy a cheaper tire, and pay less for installation Probably. HOWEVER, Landmark and Sean like to maintain their reputations. You can read my years of comments on Landmark Honda, Sean & Dave (my previous service manager) on Dealer Rater, Google & Yelp. I am a tough customer and am not about to fall for some sham recommendation I would like to add that I get preferred customer discounts that really help. I also get my car back when I need it back Last week I got an oil change & front end alignment, had them check a light and the movement of the window on the driver door. Then the dreaded call... brakes. Well the truck is 12 years old, it's bound to need new brakes eventually, I am not messing around with my safety and do not want to rear end anyone and you know how quickly we have to stand on the brakes in our traffic. I know no one wants to hear they have to spend $200-500 they were going to use for something else and yes, it will make some people mad. It is what it is but it's not because Sean Kearney is a bum. You don't get the service awards and recognition Sean has received by being a con artist. Sean will be my service manager as long as I am driving a Honda (hey, forever!) NOTE: I am not related to Sean, don't date Sean and he DID NOT offer me and money or services to write this.