New Alfa Romeo Giulia - Another Great Experience with Karifa
November 6, 2018
I met Karifa Mara few a years ago when he helped me lease a vehicle from another dealership. His attentiveness to all my needs, patience in hearing all my concerns, and above all his professionalism in the entire process made me realize then that it would not be the last time we'd be meeting. As my lease was nearing its end, I contacted Karifa to see what my options would be for the next vehicle. He immediately responded back (both texted and called), first to see how I was doing, and second to see if I was interested in coming in to test drive the new Giulia at Criswell Maserati. So, I agreed. Karifa could not have been more welcoming and (yet again) professional. He deciphered through my concerns and steered me towards a Giulia that was right for me--and not for him, the dealership or the numbers. Karifa, unlike other sales professionals I've experienced, understands his roll in the entire car lease/purchasing process: he is the intermediary between the customer's needs/concerns and the car that is right for that customer. He does all this with a great amount of enthusiasm, class, and optimism--which, in my most recent experience, reassured me that I was making a decision for myself, by myself, and without any external pressure. My experience at Criswell Maserati would not have been complete without Rob Buchanan and Krystie Zhang. Both Rob and Krystie were quiet professional and patient with me in the entirety of the process. After I had selected the Giulia I desired, Rob and Krystie crunched the numbers; and while doing so, they both made it evidently clear that they would do anything within their bounds (even staying after hours) to have me drive off with my brand new Giulia. Overall, it is clear to me, after my experience with Karifa, Rob, Krystie, and with extension with the entirety of the (small) Criswell Maserati family, that they are just that: family. Nowhere in my experience was I pressured to make a decision I didn't want. Rather, my questions and concerns were assured by Karifa, Rob, and Krystie in a calm and professional manner. Would I recommend the Criswell team--especially Karifa, Rob, and Krystie? Yes. Was my experience with Criswell a memorable? Absolutely. Am I enjoying my decision to go with the Giulia? You bet.