Read reviews that mention:
I was pleasantly surprised to get a service appointment on a short notice. Service was completed in a reasonable time. A very nice lady was there was going... around assisting and checking on customers comcerns. I look forward to next appointment.
everything went smooth from the time i entered until i left-much nicer than the last time i was there.
James Ridbeck and Mike Hilliard are always so nice and are very professional. My truck is fixed the 1st time. And they applied discounts to the overall... bill. Looking forward to next service with Ourisman.
The service department was able schedule my vehicle at a time that was good for me. I arrived a few minutes early, they took my car into the service area,... I signed in, asked a couple of questions, which were answered right then, then went to wait in the customer waiting area (with coffee and do-nuts provided), and when the vehicle servicing was complete (I was told ahead of time about how long I would have to wait, and they were accurate within maybe 10 minutes), the service man came and reviewed a few things (good), answered a few more of my questions, and gave me a copy of the paperwork. The three employees I had occasion to speak with were pleasant and, of course, knowledgeable
Dear sir, madam, My experience with Ourisman Chantilly Toyota was extremely.fabioulous and great. I was thinking, that I was just going to buy a car... and leave. But the staff made me feel that I am in between a valuable bouquet of flowers made of highly qualified and experienced salesmen and management and all worked together to give me one of the best experience in purchasing.... The warm welcome, the smile, the high quality and the professional experience the sales staff and my salesman created this superb experience for me.. I believe that a company like Ourisman Toyota Chantilly with all these great people working in it will lead it to the highest levels of success... My best regards Abraham Metzher
The service manager is very responsible and made sure I got everything I needed for my car. The service agent was also very helpful. I am be happy to go... back there for my car service needs.
70,000 mile check up went well. Jose kept me informed about needed repair/replacement and also followed up on coverage under my extended warranty.
With each visit, it seems that Ourisman Chantilly Toyota reaches a little higher in improving customer service, including not only the great service staff,... but every employee we meet from entry to picking up our vehicle after service.
Ken was great and took the extra steps to answer my questions!
Great service. My pickup is 17 years old and still runs like a new truck. Ourisman has completed very good service in every aspect of taking care of... my truck.