Ourisman Chantilly Toyota

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
269 lifetime reviews.

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  • 1.0 out of 5
    August 19, 2020

    Horrible dealership. I bought a used car and it was filthy. They promised to clean and fix the seat and never did. They're just horrible. Do not go

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    Does not recommend this dealer
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    Ourisman Chantilly Toyota

    Thank you for leaving a review. Unfortunately, we do not have any record of you buying a vehicle at our dealership. However, we would love to help you... should you need a new or used vehicle or service done in the future.

  • 5.0 out of 5
    October 10, 2019

    Mr. Rivera was exceptional in explaining my repairs and making sure the work was done on time. He should be an instructor for new employees!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    James, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further w...e can do for you, we are happy to help!

  • April 24, 2013

    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three on the... phone but none had the car I wanted. I decided to visit the showroom with my wife, as we pulled up, I was greeted by Denise who instantly recognized me from my previous two purchases. When I explained my terms, she quickly asked why I changed criteria on my new car (I guess she remembered talking a few weeks back when I have my Highlander in for service). After introductions, she acknowledged that 'my' car was not available but wanted to ensure that I was satisfied with my decision. Within minutes, a truck of similar specifications was out front for a test ride. We took a quick tour and returned to the dealer. Denise found the truck meeting the specifications, we briefly discussed pricing, did a bit of negotiating as I was using a buying service and within minutes, signed transfer paperwork. They found the car I desired. She even assured me that if for some reason we did not like the car, she would handle it. As promised, I got an email two days later (we visited on a weekend and transfers normally occur during the week). The car will arrive today as planned. We confirmed pricing, financing and scheduled an appointment via email. This was the shortest purchase duration ever. I'm confident the balance of the transaction will be flawless as it has in the past. Highly recommended dealership. SAs you know, Toyota's are quality built so my service experience has been limited but always professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2019

    Ourisman Chantilly has been servicing my Toyota 4Runner Limited since 2016, and my experience has always been exceptional. This is most welcome and fortunate,... since the service matched that provided by Tustin Toyota in Southern California.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 21, 2019

    We were looking for a used 2018 van, and were very pleased that with Toyota promotions and incentives we were able to get into a brand new van for a... modest amount more. We are very pleased with the product, the sales team, and the patience with which Chuck and Ahmed made us aware of all available alternatives.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    March 20, 2019

    Routine 90K service performed quickly and efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 20, 2019

    I was pleasantly surprised to get a service appointment on a short notice. Service was completed in a reasonable time. A very nice lady was there was going... around assisting and checking on customers comcerns. I look forward to next appointment.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 19, 2019

    everything went smooth from the time i entered until i left-much nicer than the last time i was there.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 16, 2019

    James Ridbeck and Mike Hilliard are always so nice and are very professional. My truck is fixed the 1st time. And they applied discounts to the overall... bill. Looking forward to next service with Ourisman.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 16, 2019

    The service department was able schedule my vehicle at a time that was good for me. I arrived a few minutes early, they took my car into the service area,... I signed in, asked a couple of questions, which were answered right then, then went to wait in the customer waiting area (with coffee and do-nuts provided), and when the vehicle servicing was complete (I was told ahead of time about how long I would have to wait, and they were accurate within maybe 10 minutes), the service man came and reviewed a few things (good), answered a few more of my questions, and gave me a copy of the paperwork. The three employees I had occasion to speak with were pleasant and, of course, knowledgeable

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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