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Criswell Honda

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:30 PM

Criswell Honda Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 7:30 PM

Tuesday

7:00 AM - 7:30 PM

Wednesday

7:00 AM - 7:30 PM

Thursday

7:00 AM - 7:30 PM

Friday

7:00 AM - 7:30 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2002

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

...



At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"

Reviews

4.7 out of 5 4.7
2296 lifetime reviews. Includes reviews of Criswell Honda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 29, 2019

    Pei Pei was great to work with and was readily available throughout the weekend and days! She was understanding and very kind throughout the whole ordeal.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for choosing Criswell! We value your business and appreciate knowing that you had a great buying experience while working with Pei Pei as your ...sales consultant. Our staff works hard to make sure each customer enjoys a simple and stress-free purchasing process at our dealership. Don't hesitate to reach out to us if we can assist with any future automotive needs!


    Worked with:
    Pei Pei Tsai

    Honda Sales Consultant ptsai@criswellauto.com

    (5.0) 6 reviews

  • 1.0 out of 5
    September 22, 2019

    Janice and I have been trying to get in contact with you for some time now. We just would like to know that you received the necessary cancelation documents... and that you have everything you need. James and Janice Holmes

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mahaman Kolo

    Finance Manager mkolo@criswellauto.com

    (4.9) 57 reviews

  • 5.0 out of 5
    September 17, 2019

    If you are in the market for a Honda, Steve Maroney is your guy. He is very easy to work with. My car was totaled in an accident and I needed a replacement... fast. We called Steve, told him what we wanted and told him when we would visit the dealership. We even had the price largely nailed down with Steve before we arrived. He was waiting for us when we got there. The entire process of buying a car took about three hours once we got to the dealership. It was amazing. Steve is great. He knows his Hondas; and he's a straight shooter - no nonsense, no games, which we really appreciated. It was a very pleasant, transparent process. We will definitely call Steve when we need a new car. I have to say that everyone we dealt with at Criswell was great - Esteban Mesa, Shane Simpson. All were very pleasant, easy to work with and professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our goal to offer an easy and enjoyable car buying event and we're happy to see that this was your experience while working with Steve and the sa...les team at Criswell Honda. We look forward to continuing to work with you on all of your automotive needs!


    Worked with:
    Steve Maroney

    Pre-Owned Sales Consultant smaroney@criswellauto.com

    (4.8) 29 reviews

  • 5.0 out of 5
    September 13, 2019

    He knows what people want and doesn't push people to go higher! He'll get the price you were looking for and he'll stick to it. He'll make sure that you... are taken care of for ever. Best salesman and friend I have ever encountered, enjoyed every minute of his time and company.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share these wonderful comments about your car buying experience at Criswell Honda. Dominique always provides an amazi...ng purchasing process and truly makes customer satisfaction a priority. We appreciate the opportunity to work with you and hope to be of service to you again in the future.


    Worked with:
    Dominique Vattuone

    Honda Sales Consultant dvattuone@criswellauto.com

    (5.0) 407 reviews

  • 5.0 out of 5
    September 6, 2019

    Castor Estrada showed me the vehicle I was interested in. He gave me plenty of time to look the vehicle over. I got to do 2 test drives of the vehicle,... plus a test drive of a similar vehicle that I was a little less interested in, just so I could compare experiences. While not very knowledgeable about the vehicle itself (it was not a Honda), he was able to answer all my questions about the vehicle's background, prior ownership, etc. Castor was very courteous and helpful and I appreciated the low pressure sales experience. I was using an Enterprise rental car since my car had been totaled, and he arranged for me to leave it at the dealership and drive home with my replacement vehicle that night. This saved me both time and money. I will definitely consider this dealership again for my next vehicle purchase.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's wonderful to see that you had an overall great experience at Criswell. Our staff makes every effort to provide all the details you need to enjoy ...an informative and pleasant car buying event at our dealership. We certainly hope that you will keep us in mind for any future automotive needs and welcome you to reach out to us if we can be of further assistance.


    Worked with:
    Castor Estrada Jr.

    Pre-Owned Sales Consultant cestrada@criswellauto.com

    NOT RATED

  • 5.0 out of 5
    September 3, 2019

    The dealer has a good selection of used cars especially Honda's. We chose a 2016 cry exl with only 25,000 miles it is white with black leather very clean.... There was a ding about two inches wide on the passenger roof line which they agreed to repair and a chips here and there which they will touch up. This is my sixth purchase from Chriswell going back to 2003 which was the first year for the pilot that I bought and then five more including a 2004 accord which I drive every day, one odyssey and two crvs I know the owner and he has great cars and a great dealership

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks so much for your continued patronage of Criswell Honda! It's wonderful to know that our courteous and professional staff is always able to meet... all of your automotive needs. We look forward to your next visit with us!


    Worked with:
    Steve Maroney

    Pre-Owned Sales Consultant smaroney@criswellauto.com

    (4.8) 29 reviews

  • 5.0 out of 5
    August 29, 2019

    Not a "frequent" car buyer. Did my research when looking to retire our 2001 Honda Odyssey. Got internet quotes from a number of local Honda dealers.... Natasha provided a quick, lowest/competitive quote for the exact model of CR-V we wanted. Natasha was professional, personable, knowledgeable, thorough and patient. Car technology has changed a lot since we last bought our 2009 Accord. She clearly "demoed" key features of the CR-V. She patiently walked us thru entire process; answering all our questions. In the end, we decided to buy the CR-V. Natasha explained current competitive financing options and turned us over to Mahaman to finalize the purchase/registration/finance process. He presented possible add-ons/accessories to consider; without any pressure to buy. When leaving, Natasha took the time to set up a number of key features/settings to "personalize" the CR-V for us. Entire process was a smooth, no pressure experience. There were no surprises.

    Not Applicable
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for choosing Criswell for your new Honda! We sincerely appreciate you taking the time to share these positive details about your recent car ...buying event. It is our goal to offer an exceptional visit to our dealership, and we are happy to see that you were so pleased with the first-class customer service you received while working with Natasha and Mahaman throughout the purchasing process. Don't hesitate to reach out to us if you have any other questions about the awesome features of your CR-V.


    Worked with:
    Natasha Parsard

    Honda Sales Consultant nparsard@criswellauto.com

    (5.0) 48 reviews

    Mahaman Kolo

    Finance Manager mkolo@criswellauto.com

    (4.9) 57 reviews

  • 5.0 out of 5
    August 25, 2019

    Criswell gave me aggressive price from the start of my internet search. I still had to shop around and do my due diligence, but no one even came close.... And when I came into the showroom, there was no switching up of the pricing or hard up-sell on accessories. I have already sent them another buyer because of how satisfying and simple the experience was.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you! We're thrilled to see that you were completely satisfied with your entire buying experience at Criswell. It's our goal to offer an easy and... efficient buying event that allows you to drive home in your new vehicle as quickly as possible. We truly appreciate the recommendations and look forward to assisting with any future automotive needs that you or your friends may have.


    Worked with:
    Didjak Ilunga

    Honda Sales Consultant dilunga@criswellauto.com

    (5.0) 38 reviews

  • 5.0 out of 5
    August 20, 2019

    As a business owner I rely on my car for client meetings, traveling to work sites and networking events. Leasing from Dominique and Criswell Honda has... been a constant for the last twelve years (I worked with other dealerships prior to that and was never as happy or trusting as I am working with Dominique). Dominique and the team always have my back and help me upgrade my lease every three years in the next model that doesn't break the bank, yet affords me the reliability needed for my business. My daughter just got her first car and I wouldn't let her work with anyone other than Dominique.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We sincerely appreciate this marvelous review of your experiences at Criswell Honda. Dominique is a customer favorite and always provides an exception...al leasing or buying event while taking into consideration your specific vehicle and budget needs. We value the opportunity to work with you and look forward to your continued patronage.

  • 5.0 out of 5
    August 19, 2019

    Drove in with a rusty old car and left in a brand new accord! Thank you for your patience and expertise. Best car buying experience. I'm very satisfied...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We hope you enjoy your new Honda Accord! It's our pleasure to provide a stellar car buying event, and we appreciate knowing that you were completely s...atisfied with your experience at Criswell.


    Worked with:
    Kevin Ferguson

    Honda Sales Consultant kferguson@criswellauto.com

    (4.8) 145 reviews

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