BMW of Sterling

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
336 lifetime reviews.

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  • November 18, 2018

    Thoughtful timely and thorough. Each person we worked with explained process and how they could help us. The smoothest car buying experience I have ever... had

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    Shopped for a new car
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  • 5.0 out of 5
    January 11, 2021

    Great service. Quick, very kind and friendly. Elijah was helpful and so nice ,even they sent me video what they do. Thank you so much

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  • December 28, 2018

    I had an outstanding experience working with Andrii B. in order to get my BMW 4 series. From the initial call and follow up email, Andrii was a class... act. He answered every single question and always responded quickly and timely at all times. When I came to the dealership there were 0 surprises and no “tricks” or “games”. Andrii, Melissa and Ash truly care about their clients and I had a fantastic experience. Highly recommend them to anyone.

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    Shopped for a used car
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  • 5.0 out of 5
    January 11, 2021

    Highly professional. Delivered on time as promised. I worked with Bob before on a previous repair. Excellent demeanor, courteous, and able to understand... maintenance required and recommendations for future repairs.

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  • 5.0 out of 5
    January 6, 2021

    Just had my BMW in for service and met new advisor John Aulbach. Great overall service experience! His knowledge of the vehicles was amazing and he drives... a BMW.

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  • 5.0 out of 5
    January 4, 2021

    Danny was the consumate professional in all regards. Norma and I had an appointment to look only and we drove away in our new X5 happy customers. Since... the purchase date all my interactions with Sterling folks has been top notch. The Genius and the Brown Brothers have been very helpful. Tony, the parts boss, equally as helpful. When the cargo mat didn't fit thus not permitting the tailgate to close, he went the extra mile and found another mat that did fit. Danny actively listened to our requirements and took them seriously. We had a number in mind for the value of our 2016 Jeep Cherokee and were prepared to shop elsewhere if Sterling wasn't able to meet our goal. We think Danny knew that but it wasn't until the sales manager saw we were leaving that he gave Danny the thumbs up and the rest was easy due to Danny's knowledge and interpersonal skills. We performed a serious amount of research on the X5 and when Consumer Reports said it was "whisper quiet" we took that at face value. It has proven to be totally accurate. We look forward to more of the same level of quality service! Thanks and Happy New Year! John & Norma

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  • 5.0 out of 5
    January 4, 2021

    I have had my vehicle in for service twice this month, and had a hassle free experience on both occasions. I have a new service advisor (John Aulbach)... and I will credit him for the 5 star experience.

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  • 5.0 out of 5
    January 4, 2021

    I had a great experience with John A. In service! Goes beyond to deliver excellent service and provides open communication regarding status of your car....

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  • 5.0 out of 5
    December 29, 2020

    Aiman Wahba is one of the BEST BMW Client Advisors I have ever had the pleasure working with in my 20+ years of owning BMWs between Germany and the US.... He represents the best of the BMW of Sterling Team and is the epitome of quality sales management and exceptional customer service. Aiman truly takes a vested interest in his client's needs and goes the extra mile by attending to and treating the smallest details with the same level of importance as some the more complex ones! He made my recent purchase an absolutely wonderful experience! THANK YOU!

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  • 5.0 out of 5
    December 29, 2020

    Aiman Wahba is one of the BEST BMW Client Advisors I have ever had the pleasure working with in my 20 years of owning BMWs between Germany and the US.... He represents the best of the BMW of Sterling Team and is the epitome of quality sales management and exceptional customer service. Aiman truly takes a vested interest in his client's needs and goes the extra mile by attending to and treating the smallest details with the same level of importance as some the more complex ones! He made my recent purchase an absolutely wonderful experience! THANK YOU!

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    Shopped for a new car
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