Reviews
I had given a rating after our 2023 Camry purchase.
I had given a rating after our 2023 Camry purchase. The dealership got in touch with me and made good of all the complaints I had. GAP and Extended warranty were removed and the hole on the floor made good. I appreciate Alec, The Used car salesmanager and all others that made my transaction go well. Thank you guys. I have my eyes on that Landcruiser. You will soon make another sale. Keep it up 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for reaching out and giving us the chance to turn your experience around! We truly appreciate it and look forward to welcoming you back into the showroom soon.
We had a great experience working with Terrance.
We had a great experience working with Terrance. He was very professional and communicated with us prior to our arrival in a timely manner. We are happy with our car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fabulous to hear we could send you home in a vehicle that is perfect for you. Thank you for putting your trust in DARCARS Toyota of Frederick. We wish you many safe and joyous miles!
We had a great experience at Darcars in Frederick.
We had a great experience at Darcars in Frederick. We came in looking to buy a low mileage used car. We had a Toyota Camry in mind and Moe Makadji showed us precisely what we were looking for. Moe showed us several available options and clearly explained pros and cons of each one. Once we chose one, he made a respectful but pressure free sales pitch for the services he thought were necessary. It was evident to us he was endeavoring to find what worked best for us. The financial aspect of the deal was also handled with the same level of professionalism. Miss Kelly Shields was respectful and knowledgeable. Not once did she try to sell us anything we were not interested in. I will recommend Darcars in Frederick to any friend looking to buy a pre-owned vehicle. Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oliva, we're thrilled to hear about your positive experience with Moe and Kelly. Our team always aims to provide helpful, pressure-free service, and it's great to know we hit the mark. We appreciate your recommendation and look forward to welcoming your friends to DARCARS Toyota of Frederick!
This was the worst deal I had seen.
This was the worst deal I had seen. The sold a used car and deceptively covered a hole in the carpet. My wife went into finance and they added all sorts to the cost of the car and made it 72 months. Tried to cancel the deal a few minutes after she signed and the finance team said no. Will never refer someone to them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, I understand our team has been in touch and did take care of the repair. Thanks for reaching out so we could assist!
The dealership itself is great the used car lot had a
The dealership itself is great the used car lot had a great reception and tentative sales reps. As for the new lot Shawn was very stand offish and advices us without walking or offering to show us any vehicles in the new car lot itself. Immediately told us to head to the used lot on the back end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Apologies for the initial hiccup, but thank you for taking the time to leave us feedback -- we're always looking to improve!
Terrance and his team was very helpful and accommodating.
Terrance and his team was very helpful and accommodating. The purchasing experience was not pushy and informative. I would recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dominique, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Toyota of Frederick team to assist you with your automotive needs, and we hope you have many happy miles in your new car!
I enjoyed working with Terrance.
I enjoyed working with Terrance. He was very helpful and accommodating through the vehicle examination and test drive process. He kept me updated on the vehicle status and promptly responded to all communications. I look forward to working with Terrance again on my next Toyota purchase. I will recommend him to anyone I know that's looking for a used Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're always happy to see that Terrance is creating positive experiences for our valued guests, Brent! Thanks for supporting DARCARS Toyota of Frederick and congrats on your new ride!
I haven't had many car buying experiences so I was a bit
I haven't had many car buying experiences so I was a bit nervous when I went to visit Darcars. However, once I met the salesman Moe Makadji, all my nerves went away. He listened to us and answered all of our questions with honestly. He really knows his stuff. He also wasn't afraid to admit when he didn't know something, but was quick to learn and find out the answer. Even though our dream car wasn't there the first day we visited, Moe kept in touch with me. A week later, he let me know they had another car that came in that was exactly what I wanted! I'd recommend Moe to anyone, he made the car buying experience enjoyable and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenna, thank you for your fantastic review! We're thrilled to hear that Moe made your car buying experience so enjoyable. His dedication to customer service truly sets us apart here at DARCARS Toyota of Frederick. We appreciate your recommendation and look forward to helping you again in the future!
My son and I had a great experience with Darcars!
My son and I had a great experience with Darcars! Moe was well versed and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mr. Happy Customer! We're thrilled to hear that you and your son had a great experience with Moe. Our team here at DARCARS Toyota of Frederick strives to provide professional and knowledgeable service, and your feedback means a lot to us! We look forward to welcoming you back soon.
Our experience with Terrance was excellent.
Our experience with Terrance was excellent. With his help, we found the perfect car for our daughter. Terrance helped to make the buying process smooth and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Toyota of Frederick. Wishing your daughter many safe and happy miles in her new car!