DARCARS Toyota Frederick

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1425 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 3, 2020

    I came to Darcars to purchase my first brand new car. Being only 19 I was very inexperienced and nervous about this purchase. However Gerick and the manager... made it as quick and painless as possible. 10/10 would recommend going to darcars and asking for Gerick!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hearing that you had a quick and painless experience is one of the best thing we could hope for! Your recommendation means a lot to us. Thank you for ...choosing DARCARS, we wish you many happy miles in your new Toyota). We look forward to serving you for many years to come!DARCARS Customer Relations

  • 4.0 out of 5
    February 26, 2020

    Shawn was a great person to work with in getting my new Prius Prime Limited. He was very knowledgeable, very positive without being pushy, which would... have driven me to a different Toyota dealer. I'd recommend DARCARS and Shawn as a sales person.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the wonderful review and recommendation, Perry! Congratulations on your new Toyota Prius! We hope to see you again soon. DARCARS Customer ...Relations

  • May 11, 2012

    I just wanted to commend your service staff, particularly, Kenny, Jay and Ashley for taking such good care of me and my Lexus RX450H yesterday. I had a... nail in the right front tire and I was back on the road in 30 minutes. Thanks DARCARS!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank You! We appreciate the opportunity to serve you and please let us know if we can be of any further assistance. Regards, Jason Waltrup Gener...al Manager

  • 5.0 out of 5
    February 26, 2020

    The dealership had exactly the car we were looking for. They offered a good price, added a presidents' Day discount, and matched a competing offer for... our trade in. They willingly touched up a few very small flaws in the paint caused by road debris. The sales staff (Joe and Paul) were courteous and knowledgeable, and offered honest praise and valid criticism on competing models and dealerships. The salesman (Joe) did a thorough in-service training on the technology-laden vehicle. The only negative aspect was negotiating the price of the Toyota Care extended warranty, where they started with an unrealistically high price them started subtracting numerous discounts, some of which we don't even qualify for. Why not just quote a true bottom line up front?

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We couldn¿¿¿t be happier that we had the vehicle you were looking for and that our staff were courteous and knowledgeable . Thank you for the feedbac...k regarding the Toyota Care, we will be sure to let management know. Congratulations on your new purchase and we hope to see you again soon. DARCARS Customer Relations

  • 5.0 out of 5
    February 26, 2020

    We were very pleased with our recent purchase of a new vehicle from Darcars of Frederick. Darcars was able to request the exact model we wanted from Toyota... and kept us in the loop the whole time it was being built and shipped to them. Cheryl Grossnickle was our salesperson and was knowledgeable about the the vehicle, despite it being brand new to the market. We had to haggle over the price a bit, but I expect that when buying a car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five stars! We're glad to hear that our team provided you with a good car buying experience. Congratulations on your new Toyota! W...e wish you many happy miles in it and hope to see you again soon. DARCARS Customer Relations

  • 5.0 out of 5
    February 24, 2020

    Coomer went over and beyond for accommodating our needs on our third vehicle purchase from this dealership. Very respectable and pleasant to deal with... our needs.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Mike will be happy to learn that you are satisfied with your experience. Thank you for visiting with us and congratulations on your new Toyota. We hop...e to see you again soon. DARCARS Customer Relations

  • 5.0 out of 5
    February 23, 2020

    Joe was very attentive from the beginning to find the truck we desired...no pressure, very helpful & made the experience enjoyable...thank you very much....

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We're pleased to hear that Joe was attentive and made your experience enjoyable. Thank you for coming in. Congratulations on your new Toyota! We l...ook forward to seeing you next time. DARCARS Customer Relations

  • 5.0 out of 5
    February 6, 2020

    Long term customer for a reason. Great place to buy a car and also awesome service department. Everyone has been "right there" when we need them. Always... available to answer questions and make us feel like a valued customer.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for leaving us such a wonderful review, Bonnie. We are happy that you always have good experience; our staff will definitely be happy to read ...what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon. DARCARS Customer Relations

  • 5.0 out of 5
    February 4, 2020

    This has been definitely the best car buying experience for me. I was treated with respect by everyone and have been provided with great service and courtesy.... I am very thankful.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave us this amazing review. Congratulations on your new Toyota! We look forward to seeing you again. DARC...ARS Customer Relations

  • 5.0 out of 5
    February 4, 2020

    Kevin was very helpful, informative, and thorough. I appreciated how he took the time to answer our many questions, and also how he went out of his way... to find us what we were looking for. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure serving you, Lea. We really appreciate you taking your time to leave us this review. We're so happy to hear that Kevin provided yo...u with a good experience. We hope to see you again soon. DARCARS Customer Relations

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