Don Beyer Volvo Cars - Dulles

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
255 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 11, 2019

    Purchased my new S60 from here in 2011. Been serviced by D-B ever since. Excellent car, outstanding service. Always courteous staff. Will be back,... I am certain.

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    October 2, 2019

    Make sure you check here before any car purchase, new or used. Everyone I had contact with definitely deserves five starts. Would give more if I could.

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    Does recommend this dealer
    Shopped for a used car
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  • November 6, 2017

    Sales manager and finance officer were both good communicators. Salesman was helpful as well without being obnoxious. We came to a fair price without playing... games.

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    Shopped for a new car
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    Dealer Response

    Welcome to Volvo! Thank you for your feedback and for choosing us. It means a lot! Please know we hate obnoxious salespeople as much as you (they wo...uldn't last here). Drive Safely, and enjoy your new Volvo! Kind regards, Jon Holl, General Manager jholl@beyerauto.com 703-673-1338

  • 5.0 out of 5
    October 2, 2019

    We purchased four vehicles from Don Beyer Volvo after 2001. Great service and easy to purchase for fair price. We often recommend potential buyers and... current Volvo owners to consider Don Beyer of Dulles -- even though dealership is 30 minutes more of a drive from the two nearest Volvo dealerships near our Fairfax home. Worth the drive!

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    Came in for service or repair
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  • 5.0 out of 5
    September 25, 2019

    After multiple epic failed attempts to work through our local Volvo dealer to find a used XC60 with the features I required I finally decided to broaden... my search. After identifying the car at Don Beyer I placed a deposit down. Problem was the car was in transit. Due to holiday and other challenges it took a bit longer than normal for the car to arrive. The sales manager and representatives were very communicative and when the car did come in they informed me right away - they also sent many photos at my request. I took a flight to Dulles and the salesperson I was working with pick me up in my new car. Most of the paperwork was ready to go before I even stepped into the showroom. I was treated with genuine respect and kindness. This is what buying a Volvo is supposed to feel like. I’d buy our next one there too!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 22, 2019

    Long story short, I purchased my XC90 from here and negotiated an aftermarket add on. They didn't do it correctly and ultimately ended up messing up my... paint. I called and called and called each time leaving messages for a "Manager" (to include the GM) that was either always busy or conveniently out of the office and never heard back. Ended up going to Volvo customer service who made them call me. When they finally called and we took the truck out there, they tried to tell me the issue wasn't their fault b/c the truck wasn't assembled correctly. They then took it in to repair it and gave us a timeframe for when it would be ready then called two days later at 4 PM telling us to return the loaner that day. Now keep in mind, each time they called me, they only wanted to speak to my husbad... I know this because the Volvo ticket was opened with my cell phone number and so was the service tickect. When I finally spoke with a Manager (this was the guy who couldn't admit they screwed up to begin with and blamed Volvo) he said he would call back to confirm what the issue was and if it were covered under warranty...to date, I haven't heard from or seen him since I dropped off my truck! Customer Service here is THE WORST and this dealership clearly should not be apart of the VOLVO family. By looking at the place, it is evident they put their money into making the showroom look good instead of hiring employees who possess above average customer service skills. I wish I could give this place zero stars but the sysmem won'tet me.

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  • 5.0 out of 5
    September 5, 2019

    Very nice building and friendly, professional approach to car sales. Let the vehicle sell itself. Matched another dealer's price. All the staff.... from... sales, to finance, to the Manager were all great people. And Joe's cookies sealed the deal! One of the best car buying experiences I have had...(probably my 20th new car/truck). Overall would highly recommend the Dealer and the Volvo XC 60 I bought.

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    Shopped for a new car
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    Dealer Response

    We are so happy to hear our staff gave you such wonderful five-star service and that we were able to get you a great price! Also, glad you are enjoyin...g your new Volvo XC60! Thank you so much for taking the time to leave us this review and thank you for your business! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager

  • 5.0 out of 5
    August 29, 2019

    Our buying experience 3 years ago was so easy and low pressure. Since then I’ve had all my xc90’s repairs done at Don Buyer Volvo and it’s been excellent... service! Loaners always available and staff is very professional.

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    Dealer Response

    Thank you so much for this great five-star review and sharing your fantastic experiences with our team. We really appreciate you being a loyal custom...er and helping to share the word about us. We're here for you anytime! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager

  • 5.0 out of 5
    August 28, 2019

    Purchased our first Volvo this weekend. Don Beyer has a great staff and they made the buying process easier. Would highly recommend them. And we are loving... our new Volvo!

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    Shopped for a new car
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    Dealer Response

    We are thrilled to hear you had a wonderful experience with our team at Don Beyer Volvo Dulles. We aim to make the buying process as easy and stress-f...ree as possible - so glad we hit the mark! We are always glad to help and congratulations on the new Volvo! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager

  • 5.0 out of 5
    August 23, 2019

    Ali is an excellent service provider. He was very prompt and efficient in checking my car in and keeping me informed of progress. I will continue to return... to don better for service.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    George, thank you so much for letting us know you had such a great experience with Ali and our team! We always aim to be the best, and I'm pleased thi...s was the case! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager

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