Beyer Volvo Cars Dulles

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.

Service review. Brought in my car for a 10,000 (free!) service. Debbie Stack is my service advisor and she is fantastic. She scheduled a quick appointment and when there was something on my bumper she took the initiative to run it by the detail department and they fixed it! No surcharges, friendly service staff, nice waiting area with snacks and coffee. Receptionist was lovely and patiently helped me with the very fancy coffee machine. Car was done in 1.5 hours. Thank you Debbie for the excellent service!

Great experience at Don Beyer in Dulles. I drove about 4 hours from Roanoke to get the car I was looking for at a reasonable price. I might have bought it sight unseen, but have been burned by less truthful dealers in the past and wasn't willing to take the chance. On arrival I found exactly the car they had advertised in great condition. There weren't any scuffs or scratches that they were trying to obscure and there weren't any smells they were trying to perfume over. Within 30 minutes of getting to the dealership we had a deal. Everyone there was very friendly and professional. All car buying takes longer than I want it to, but they made it as comfortable and efficient as possible and I drove away happy. When the salesman Lonnell Bond found a beat up old coffee mug I'd accidentally left behind in my trade in vehicle, he promptly mailed it back to me! In the future I would buy a car sight unseen from Mr Bond and have him ship it to me. There are very few dealerships I would trust with that.

John Holl worked with the financing department. He is very rude and disrespectful. I have reached out to him in person and over the phone. I do not want to discuss any type of business or if it had to be personal (NOT). Seeing him makes me turn and run the other way. I am an African American female who works and will continue to work for anything I want and or need. Mr. John has attempted to take that away. Please reiterate the drive and work we all have put in and it should NEVER BE TAKEN FOR GRANTED ! We all have a place in life. I thank God for creating me for who I am! Mr. John need to shadow and learn the definition of Customer Service. I'm sure we all have something we could use help with and this is one (1) I learned after attempting to discuss a business deal for a New Vehicle (2023) with a great interest rate a check and cash to close the deal and Mr. John still was disrespectful to me. Please consider who you choose to transact business with before spending your time and money and left feeling you don't measure up. I stand tall and will continue to stand tall however, I would like to advise and or suggest to others to really be cautions in life of the choices you make.

I’m disappointed that I am having to write this review as I found the initial sales interaction with Glenn at this location to be quite solid; it is the post sales process and ensuing cluster-fudge that has occurred after purchasing a vehicle here that has ruined my experience, which I am still currently trying to resolve. I understand that dealerships are a large network of offices and moving parts working together, but to see one or more fail so aggressively compared to the other portions that I have worked with is simply upsetting. The two major issues I have encountered are outlined below: 1) I initially purchased a CPO XC60 from the dealership on April 1, with a trade in that had positive equity on it. I was informed that they would be paying off the rest of the vehicle (to Audi Financial) and that I should make sure that I have 7-10 days before the next payment is due on the vehicle to make sure I don’t get charged again. With the next payment for my trade in not due until the 16th of April, I was confident that was more than enough time for them to submit the payment. Unfortunately, I had to pay on this date as after calling Audi Financial, they informed me that they had never received a payoff. I called Volvo on April 19, and after speaking with their finance department, was told “we usually say it takes more than those number of days” and assured me that it would for sure be submitted by April 22. I would also be receiving a refund for the amount paid. I got confirmation that it was submitted on April 25. Because of the additional payment and impact on the official payoff quote, I’m actually due to receive a smaller amount than what I paid for originally on April 16. I can’t decide if it’s even worth the energy to contact Volvo about this issue yet again for failing to fulfill the payoff quote until 24 days after the purchase of the vehicle. 2) After purchasing the CPO XC60, I was told that I would not be able to have my previous plates presented on the vehicle until I received my registration. I recall something about it being a little too late in the day to have received my registration right then and there. I was given temp tags until May 1. Come April 29, and I have had no word on anything about my new registration. I called the DMV expecting to hear how they were running slow, only to discover that they had not received any registration request besides removing my previous vehicle from my list of owned vehicles. Again, I contacted Volvo and their tag/title department had thought they had provided me a new registration already and I had to send visual proof that I was given temp tags. I went in the same day to pick up my registration, which was dated April 29, 2022; the date I called about the registration. Without extensive personal details, due to my tax situation and living within Loudoun County, this late submission and time it will take to update DMV and Loudoun records has set me up to have to sort this out with the local government tax office soon enough. Judging by the other reviews, I have no doubt when functioning as intended this dealership is quite stellar. My Immediate family has seen multiple Volvo owners over many years, across three different countries and dozens of dealerships. It’s a shame that one dealership can break our trust in our greatest appreciations of Volvo’s dealership model prior to this experience: their exceptional professionalism and stress-free interactions. This past month with certain parts of Don Beyer Volvo Dulles has been anything but.

They continue to get 1 star reviews. but do nothing to change things. Pull up 1 star reviews on Google too and read them first. Though it's far from home, this is my closest Volvo location. I booked a 9:45 appointment for an oil change & was assured it would be 1.5 hours tops. I dropped off the car with Ted, (you're only allowed to speak to your assigned service person even though others are just standing around). My son picked me up, we shopped nearby & got lunch. At 12:50, I still hadn’t heard anything, so I texted Ted. At 12:58 he texted that it was "still in the shop" & he would update me "soon." Yeah right. At 2:07, I texted again & said I needed my car back & would have to come back another day. No one expects to spend an entire day of their life just getting an oil change and we both had things we needed to do elsewhere. At 2:11, almost 4.5 hours after my appointment, he texted the oil change was done, but said it needed an alignment. I went to the dealership. The parking lot was full, but there were two parking spots open in the far back corner, the same two that were open that morning. I pulled into one and was about to get out to go in when a service tech in black glasses and gray Nike sneakers pulled up & started jabbing his finger at me and angrily motioning for me to move the car. I opened my window & he yelled at me that I had to move over to the other open spot right next to the one I was in. He easily could have pulled in there himself but I moved my car over and he zoomed in with a car from inventory while I was still trying to get out of the way. I couldn't believe he had been so unnecessarily rude to a customer. He got out of the car, approached me aggressively, and sarcastically said "thank you." I didn't answer. He got closer & said "thank you" louder. I again refused to answer. He got right up next to me and & yelled "thank you" again. Apparently, I was required to say "your welcome" before he would leave me alone. When I still refused to answer, he yelled that customers are supposed to park in front. I told him there weren’t any empty spots and he again yelled that customers are supposed to park in front. I went inside & Ted made no apology for the long wait. He said other cars were stacked up in front of mine. I guess appointments are useless. He said my alignment was .01% off, that is 1/10 of 1%. He tried to make it sound like it was urgent but I refused. Who knows how long that would have taken &, besides, I hadn't noticed anything wrong with it. I waited another 10 minutes for my bill, paid it & waited for my car to come out. After about another 15 minutes, it arrived. I went out & was standing outside my car waiting for the man to exit, when he suddenly took off again in my car! I couldn't believe it. Ted was on the phone so I just stood there expecting them to bring my car back. About 10 minutes later, Ted came out and I told him what happened. He went to find out what happened. My car eventually showed up with, guess who, the angry man from the parking lot driving it. He got out and said "Is this YOUR car" in a rude tone. I said yes and I don't appreciate the way that you treated me. He sarcastically said "oh you're fine and your welcome" & then repeated "your welcome" again over and over when I didn't answer. He then scolded me again, angrily saying customers are supposed to park in the front. That was the last straw. I went inside and told Ted that I would never be back to that dealership. It was as if they were trying to see just how badly they could treat me. I wish I could give negative stars. No one called me to apologize. This wasn’t the first time I had been treated with total disrespect at this dealership. I was once kept waiting over 20 min. while Ted chatted and laughed on the phone w/o even acknowledging me standing there waiting. As far as the sales dept, I got $3,000 more for my trade elsewhere. It pays to check around.

My sales person was Jamer. He worked with me well and finish the deal in very short time and also delivery the car in my home. I appreciate his job. I hope to get the permanent tag on time as he is not responding if he received my inspection report which he told me do myself. Overall I liked the dealership as they have lot of good inventory of cars to choose from.

The overall experience was spectacular, which predicated my return for a 2nd vehicle. I purchased a XC90 in 2019 and had such an awesome experience that I returned to trade in my truck to lease a S60. Everyone (sales, financing, service with an extensive COVID-19 clean, managers, etc.) were exceptional!

I really appreciated the no pressure sales process. The test drive area outside of the dealership was also a nice plus as i was able to size up the XC90 v XC60. I was also pleasantly surprised by the low pressure, accommodating feel we got from the finance officer. Much appreciated. The vehicle was perfectly staged for pickup and looked great. I also want to mention that the sales person (Jamer) called to check in with me a few days later.

In November 2020, I purchased a vehicle that Beyer Volvo Dulles listed online. I was told it was in excellent condition with no damage and needing no work. I trusted what I was told and the pictures in the listing. I purchased the car and paid to have it shipped from Virginia to NJ. When the vehicle was delivered I was shocked to see significant pain damage, the cargo area was pulled apart and the brake job that was supposedly done was only the pads being changed. I found a work order, that was apparently ignored, in the glove box. I immediately tried to contact the salesman, but he didn’t return calls. It’s now been 2 months, and after speaking with several people at Beyer, I was sent a touch-up pen. I got 2 estimates for the paint repair that were $1150 & $1350.My communication is being ignored. This is by far my worst car buying experience I’m now stuck with a car that was grossly misrepresented, and in need of $1300 in body work. I’ve put 5 miles on the car since November DO NOT TRUST BEYER VOLVO DULLES WITH AN ONLINE PURCHASE BEYER BEWARE!