Antwerpen Hyundai of Baltimore

Good service, personable sales reps and service reps. Fast in fast out would refer anyone to Antwerpen. Thank you

My best experiences buying a car thanks to Charles Green will recommend this dealer ship to anyone looking to purchase.

Good experience, Charles Green was such a great sale person. Process went smoothly 10/10 I would recommend purchasing with Antwerpen.

Every time I’ve visited this dealership, something has gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During my most recent visit, I scheduled a recall and oil change with the understanding that I would be waiting on-site. After three hours of waiting with no updates, I finally asked for a status update and was told I had been scheduled for a drop-off — completely incorrect, as my confirmation clearly stated it was a wait appointment. At that point, my car hadn’t even been touched. I then waited another three hours for the service to be completed. Over that time, I was promised updates that never came, and twice the service manager told me the car would be ready in “10 to 15 minutes” — which turned into another hour the first time, and 40 more minutes the second. This visit was the final straw. SIX HOURS is completely UNACCEPTABLE. Stop overbooking. Stop burning out your workers to the point that service becomes an afterthought. And most importantly, communicate better with your PAYING customers. It’s honestly disgusting that this is the only Hyundai service center in the area, and this is how it operates. I’ve been loyal to the Hyundai brand for years because I love the vehicles — but the service experience here is consistently the worst part of ownership. I sincerely hope things improve when you move to your new location. Leave this poor service and bad reputation behind — because this is not it. At all!!!

Cory was great, everyone was friendly and accommodating . What was a stressful situation turned out to be a great experience

We received a great car, for a great price and the experience was painless. Can't ask for more than that now a days.

The service was great. The car was ready early. The cost was less than what I was told.

I brought my car in, for an appointment, on the Monday before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working. My service advisor Mr. Hussain called me to ask if wanted to get some additional work (new tires, balancing,alignment, break fluid, and resurfacing the rotors. I agreed to get that work done. He called me back to let me know that a part had to be ordered for the mirror, and that the car would not be ready until Tuesday, Christmas Eve.. He called me at about noon on Tuesday to let me know that the car was ready. I had to pick up a family member at the airport at 2:00 p.m., so I told him that I would pick up the car at 1:00 p.m., since it was on my way. He informed me that the shop was closing at 2:00. I got there a little after 1:00 & went to the cashier to pay my bill. I noticed that the discount that I had brought in had not been included in the bill. She took me to Mr. Hassain & after conferring with his boss, attended to it. When I got into the car, I checked the lights. They were working. Then checked the mirror, that was working fine, but not heating. The mirror was broken, and would only allow me to see 1/2 of the passing lane on the driver's side. Since your shop was about to close, and I doubted if a technician could make the repair in time for me to get to the airport, I left. At about 10:00 on Christmas day, I sent Mr. Hussain a text message asking for an appointment to make the repair. When I didn't hear from Mr. Hussain until about 10:00 a.m., I drove to the dealership. Mr. Hussain saw me immediately, and told me that he would have the technician who worked on the mirror, make the correction. After waiting for more than an hour Mr. Hussain informed me that I parts had to be ordered, and that he would contact me when they arrived. I came in to have 2 items repaired. After 3 trips to Antwerpen, spending almost $2,000, and a week later, one of the 2 repairs that I initially needed have not been completed.

I asked for 9 dealers' best price on the same car. Most gave me cars I wasn't interested in. Some told me I'd have to take the extras that drove the price up. Antwerpen gave me the best price on the ride I asked about. The dealership offered more incentives than most. Our salesman Tyrone was great. Very personable. Had the car ready to test drive when we got there. Angel in finance was very patient; even after the sale when I was confused by some of the information in the paperwork. She re-explained things to me that went by quickly in the sale and made me feel at ease. I look forward to doing business with Antwerpen in the future.

Forget all the service perks they dangle in front of you when selling you a car. You will NEVER talk to the service department and yes, they will hang up on you. I'm a 3 time Antwerpen buyer and just had to pay elsewhere for my first oil change. Not to mention tire issues.