Hagerstown Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
196 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 4, 2019

    Quick Lube isn?t quick every time it?s a 1-2 hour wait. People are making appointments for the Quick Lube and that means people showing up for service... have to wait and there?s only one or two people in the waiting room. Is this how the Quick Lube was supposed to work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mark, thank you for sharing this recent experience with us. Please reach out to Tim Rowe at 301-733-3673 if you?d like to discuss this matter further.... Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 1.0 out of 5
    November 28, 2019

    Got $6500 off my new Ranger XLT Sport for their big black Friday sales event after a lot of back and forth with the salesman. I thought I did ok on the... deal till I started seeing other people's deals online...everyone else was saving $10k on the same truck but my salesman acted like I was getting the best deal possible but they didn't even give me all the rebates and incentives everyone else was getting all over the country! Then when I go back for financing they show me a deal with 9 percent interest and tell me it's a worst case scenario and with a 718 credit score the banks should definitely get me a better rate the next day. They didn't. So guess which idiot got reamed on trade, price, and financing? Yeah...me. That's cool, it won't happen again. My older brother and my nephew just bought new F150's from them over the summer. We're not even taking our trucks to them for service at this point...I'll pay to drag my truck down the road before Hagerstown Ford ever makes another penny off it or me.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul, thank you for sharing your feedback. We are disappointed that you have had such a negative experience dealing with us here at Hagerstown Ford. W...e can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers? comments seriously so we hope that you?ll give Jason Ennis a call at 301-733-3673 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    November 22, 2019

    Mike was fantastic. Such a great salesman to work with. Very helpful and worked hard to make the deal work.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 19, 2019

    Wonderful service, great and friendly associates. Just an overall good time!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 18, 2019

    Took my Escape in for an oil change and tire rotation. In and out in no time. Very friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Barbara, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for taking the time to leave your revie...w! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    November 12, 2019

    This is my 4th Vehicle, personal and business, at Hagerstown Ford. Mike Reid is great always looks out to help where he can and always make the buying... a pleasure. Every sale has been quick no waiting around, straight to the point and professional. For one of my business purchases Mike actually drove the truck to our office so we could look at then delivered it for us after we made the purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Larry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are so happy Mike is able to go above a...nd beyond for our customers the way he has for you! Congratulations on the new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    November 10, 2019

    I had a major problem with transmission hose busted. Service dept was excellent on getting my truck in and out in no time. They provided me with a rental... til my vehicle was complete. Cleaned my truck for me. Highly recommend Ford for any services needed on your vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Judith, thank you for taking the time to leave a review for us at Hagerstown Ford. We're happy we could meet your expectations! Please let us know ...if there is ever anything else we can do for you! Safe travels.

  • 5.0 out of 5
    November 8, 2019

    Easiest, friendliest dealership I have ever worked with. Honest, helpful no pressure salesman.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 7, 2019

    Claudia love her and would want anyone to come visit her and she ll help u out!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Crystal, thanks for your praise and kind comments about Claudia. We're glad you enjoyed your visit with us! Until the next time we meet, take ca...re!

  • 3.0 out of 5
    October 17, 2019

    Friendly environment but service was very slow while buying new car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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