Reviews
This was the worst dealership I have ever dealt with in
This was the worst dealership I have ever dealt with in my life, they tried to tell me that my all-wheel drive Cadillac was only front wheel drive even though I verified that it was all-wheel drive by showing them the original window sticker. They also told me that I needed new brakes even though I showed them a receipt where I put new brakes and rotors on 3 months earlier. Adam the used car manager should be fired he was a complete idiot Michael in finance was no better. I would never again buy a new or used car from this dealership it's just not worth the aggravation
This was the worst dealership I have ever dealt with in
This was the worst dealership I have ever dealt with in my life, they tried to tell me that my all-wheel drive Cadillac was only front wheel drive even though I verified that it was all-wheel drive by showing them the original window sticker. They also told me that I needed new brakes even though I showed them a receipt where I put new brakes and rotors on 3 months earlier. Adam the used car manager should be fired he was a complete idiot Michael in finance was no better. I would never again buy a new or used car from this dealership it's just not worth the aggravation
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Jeremy
The experience was great Jeremy went above and beyond to get everything worked out on the vehicle purchased. I’m very pleased and will return to purchase more vehicles from this dealership……
Thanks Jeremy
The experience was great Jeremy went above and beyond to get everything worked out on the vehicle purchased. I’m very pleased and will return to purchase more vehicles from this dealership……
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beware
The move numbers around to make it look like you are getting a better deal than you really are giving you. Watch what they do with Mrsp number!!
Beware
The move numbers around to make it look like you are getting a better deal than you really are giving you. Watch what they do with Mrsp number!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Tyler Woods. Excellent customer service
I wanted to let anyone looking to buy a vechicle , talk to Tyler Woods . We purchased a truck a few weeks ago and Tyler was very nice and professional. Made our buying process so easy . He worked with Robert and I to get the best deal possible . Even after 4 weeks and me having questions , Tyler has gotten back with me with questions that I had . He was a pleasure to talk to and Hagerstown Ford should be proud to have him as a sales consultant. When I need a vechicle in the future , Tyler definitely will be the person I want to see . THANK YOU TYLER for all your help .
Tyler Woods. Excellent customer service
I wanted to let anyone looking to buy a vechicle , talk to Tyler Woods . We purchased a truck a few weeks ago and Tyler was very nice and professional. Made our buying process so easy . He worked with Robert and I to get the best deal possible . Even after 4 weeks and me having questions , Tyler has gotten back with me with questions that I had . He was a pleasure to talk to and Hagerstown Ford should be proud to have him as a sales consultant. When I need a vechicle in the future , Tyler definitely will be the person I want to see . THANK YOU TYLER for all your help .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Woooooow great job ford.
They have a problem with even an oil change. Their staff here is as reliable as their cars… Absolutely terrible. Justin is the most incompetent person I’ve ever met!
Woooooow great job ford.
They have a problem with even an oil change. Their staff here is as reliable as their cars… Absolutely terrible. Justin is the most incompetent person I’ve ever met!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding salesperson
Outstanding in customer service, very knowledgeable they go out of there way to make sure you're satisfied. I can't be more happier with my purchase. Tyler was a Awesome salesman. We can't thank him enough. My next purchase will be from hagerstown Ford, Welcome to Ford County.
Outstanding salesperson
Outstanding in customer service, very knowledgeable they go out of there way to make sure you're satisfied. I can't be more happier with my purchase. Tyler was a Awesome salesman. We can't thank him enough. My next purchase will be from hagerstown Ford, Welcome to Ford County.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Roy! It was our pleasure to serve you! Welcome to our Ford Family! ;-)
Vehicle Service
Stopped in for an oil change was there for just about an hour. In addition to the oil change my tires were rotated. This was my first experience with Hagerstown Ford, I was very please with their service.
Vehicle Service
Stopped in for an oil change was there for just about an hour. In addition to the oil change my tires were rotated. This was my first experience with Hagerstown Ford, I was very please with their service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Loving my cat
I went in looking for an SUV but was shown this legacy and fell in love. It rides so smooth. I feel safe getting on the highway again.
Loving my cat
I went in looking for an SUV but was shown this legacy and fell in love. It rides so smooth. I feel safe getting on the highway again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rhonda, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service/Oil change
Service dept was great to deal with, very polite and nice.
Service/Oil change
Service dept was great to deal with, very polite and nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Hagerstown Ford
Jay Delancey, the service manager, was able to provide great service and got me in and out in a short period of time.
Hagerstown Ford
Jay Delancey, the service manager, was able to provide great service and got me in and out in a short period of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase