Hagerstown Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
209 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    January 23, 2020

    Truck was a good price, staff was friendly, would?ve liked a little more for the trade and for sales to try a little more to help with that. Overall good... experience.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erin, thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you so much for being one of our valued gues...ts and we look forward to your next visit!

  • 1.0 out of 5
    January 18, 2020

    Took my truck in for a blown spark plug (#4 cylinder) and broken coil pack. Service manager gave me a high quote of $330 plus cost of coil pack ($65)..... Said he did it high due to not sure if anything else was needing repair.. Upon calling and seeing if truck was done, I was ask if I wanted to replace the other spark plugs due to a couple being fouled. It would be $1600. To do because a couple might break....I stated no; just repair the blown plug ( needs heli coil and plug and a new coil pack..total he charged me was $625... When I stated that was way higher than he first told me, he said we had to diagnose it and charge for a plug, coil pack and a heli coil.. I said that I already told you what was wrong and even put the blown out plug and broken coil pack on the drivers floor board...

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, we are disappointed that you have had such a negative experience dealing with us here at Hagerstown Ford. We can assure you that it was truly... not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Tim Rowe at 301-733-3673 at your earliest convenience and we will do our best to make this right.

  • 5.0 out of 5
    January 17, 2020

    Easiest transaction iv'e ever had, Mike in commercial sales brought the truck to my office for test drive and delivered it a few days later with all completed... docs in hand.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, thank you for your kind words and congratulations on your new truck! Please let us know if there is ever anything else we can do for you! Safe ...travels!

  • 1.0 out of 5
    January 15, 2020

    First oil change on my truck I went to the "Quick Lane". Took 3 hours. Had to go back 2 days later because they spilled so much oil on the engine it was... smoking. Second oil change I made an appointment for the oil change and a recall item. Part was supposedly order 2 weeks ago. When I got there was told it had not come in. No call to me to let me know this. 2 hours for the oil change when I had an appointment. When I came home I called Malloy Ford and they got me in the next day to do the recall item. No mention of having to order a part. Also note that I purchased 2 trucks on the same day from this dealer. Never again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll reach ou...t to Jason Ennis at 301-733-3673 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 3.0 out of 5
    January 10, 2020

    The overall process was eh.. I told them where I wanted to be and they did the normal back and forth. But when I told them the sale was a no go they couldn’t... return my car to me. They had “already started the MD state inspection process” per the sales manager prior to taking delivery of the vehicle. The sales person did not call me back other than to try and sweeten the deal. So I’m not really sure what they did, or what happened to my car. But they got the numbers where I wanted them to be so I ended up purchasing the truck. But I probably wouldn’t recommend them to a friend or family member. Just didn’t sit well with me that they couldn’t give me my car back when asked and just kept lowering the numbers to get me to purchase the truck.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 10, 2020

    Repair for recall completed- quick scheduling, appreciated shuttle service at dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rebecca, thank you for taking the time to leave us a review. We set high expectations for ourselves so it's gratifying to see you had such a positi...ve experience with us. Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!

  • 2.0 out of 5
    January 10, 2020

    It took two visits to diagnose the problem causing the air bag light to stay on, and almost a full week to fix the problem. The delays were blamed on the... FedEx delivery. It seems to me that Ford would have a quicker system for getting their parts. One explanation I was given said the dash had to be taken apart to fix the problem, but the paperwork I got mentioned only the seat being taken apart. There seems to have been some internal confusion in the service department about what was going on. I got a rental car instead of a loaner, as I had expected. Enterprise Car Rentals said your policy was only to rent out Fords, and all they had was a double cab F-150 truck for me. Neither my wife nor me liked having to drive and park such a very long and very high and wide vehicle. I am surprised that your car dealership does not have loaner cars. That would have been more convenient. But my air bag problem seems to have been fixed.

    2.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Daniel, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regr...et that we failed to provide you with the quality service you deserve. Please contact Tim Rowe at 301-733-3673 and we will do our best to make this better. We hope to hear from you soon. Take care!

  • 5.0 out of 5
    December 31, 2019

    Called to see if it would make sense trading my F150 for an Expedition. My prior salesperson, Becca was able to meet with me to go over the vehicle and... see if we could make the numbers work.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there Anthony, thank you so much for your review! We're glad you enjoyed your experience with us, and we hope to see you again soon. Take care!

  • 5.0 out of 5
    December 21, 2019

    Best car I have owned so far. Sales department took care of me and explained all options and prices, recommend to my friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2019

    I was the first customer of the day. My vehicle was seen promptly, and in 45 minutes I was out.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

View More Reviews