Hagerstown Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
249 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 6, 2020

    Everyone at Hagerstown Ford was awesome! But especially Vince Shaffer he did everything he could to make this process smooth !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 27, 2020

    Went in with the intention of purchasing a used car After talking to the sales rep for an hour giving him all my info and everything (they needed my ID... before I could have gotten the out of door price) Sale rep told me one price when I got into the building to sign paper work and see the numbers. I was told the price on the car is incorrect so they can give me the discount they promised and I’d have to take it at that price or leave it So guess what I left I already recommended my entire family and friends to never ever waste their time and money at Hagerstown ford

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 26, 2020

    I was buying out the lease on my F-150 and also getting an oil change. Everything went very smoothly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 21, 2020

    Mike is the absolute best and takes pride in making sure his customers are taken care of.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    July 18, 2020

    The employees were not wearing asks and no precautions were being taken to protect employees or customers. When pushed on the repairs suggested was told... the most expensive ($1,300) one wasn't critical. Could not schedule time to make repairs without keeping car for a week. Please note car was services through Fast Lane

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Paula, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Hagerstown Ford. If you?d like to discuss this matter with one of our staff members, please give Tim Rowe a call at (301)733-3673 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care.

  • 5.0 out of 5
    July 8, 2020

    Great customer service, in and out quickly! They really take their time and aren?t pushy at all.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 3, 2020

    I am very pleased with Becca from Hagerstown Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, we're happy to hear you had such a positive experience with our team! At Hagerstown Ford, we value our customers and we look forward to seeing... you on your next visit. Take care!

  • 5.0 out of 5
    June 29, 2020

    Great Price, easy deal, wrote the check, drove the truck home. Would buy again. Service department is great, first service was free.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 22, 2020

    The salesman Mike Reid was very attentive to my preferences, and the service/speed in drawing up the papers was excellent. I believe that I got the best... value available.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Patrick, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    June 15, 2020

    got an oil change - no issues - satisfied with the experience

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service... to you again! Take care!

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