Reviews
Milo was tops.
Milo was tops. I give him 5 stars for service and professionalism! He was knowledgeable and helpful.
Milo was tops.
Milo was tops. I give him 5 stars for service and professionalism! He was knowledgeable and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alicia, thank you for leaving Koons Westminster Toyota a five-star review! We are happy to hear that Milo delivered excellent service.
My maintenance service light was not reset, Maintenance
My maintenance service light was not reset, Maintenance light was not reset and I asked them if they know how to work on Lexus they said yes, The technician came up with so many items that need to be replaced On the car, but you can’t even reset the maintenance light How can the service technician be trusted?
My maintenance service light was not reset, Maintenance
My maintenance service light was not reset, Maintenance light was not reset and I asked them if they know how to work on Lexus they said yes, The technician came up with so many items that need to be replaced On the car, but you can’t even reset the maintenance light How can the service technician be trusted?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
It's concerning to hear about your experience with the maintenance service light. We strive for thorough and reliable service, so I apologize if we fell short this time. Please reach out to us directly so we can address these issues and restore your confidence in our team. Thank you, Jennifer Engel - Guest Relations Manager - jennifer.engel@koons.com
They are the best team because are so friendly and they
They are the best team because are so friendly and they work so hard to get the job done, thank you everyone work behind to the shop!
They are the best team because are so friendly and they
They are the best team because are so friendly and they work so hard to get the job done, thank you everyone work behind to the shop!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gabe, thank you for recognizing the hard work and friendliness of our team at Koons Westminster Toyota! We're glad to hear about your positive experience. If there's anything else we can do for you, just let us know!
Received a friendly greeting upon arrival.
Received a friendly greeting upon arrival. Milo is terrific. 5 star service. Many Thanks to the service department.
Received a friendly greeting upon arrival.
Received a friendly greeting upon arrival. Milo is terrific. 5 star service. Many Thanks to the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeannette, we're delighted to hear that Milo and our service department at Koons Westminster Toyota provided you with 5-star service! Thank you for the kind words.
We had a great car buying experience with Scott and Cecil
We had a great car buying experience with Scott and Cecil at Koon’s Toyota in Westminster, MD. Scott kept us up to date on when to expect the car which was being built for us would arrive at the dealership. The wait was worth it. Our hybrid Rav 4 is perfect! We are enjoying the smooth ride and great gas mileage. Cecil was very professional and efficient in making the paperwork fast and painless. We would definitely buy from Koon’s again!
We had a great car buying experience with Scott and Cecil
We had a great car buying experience with Scott and Cecil at Koon’s Toyota in Westminster, MD. Scott kept us up to date on when to expect the car which was being built for us would arrive at the dealership. The wait was worth it. Our hybrid Rav 4 is perfect! We are enjoying the smooth ride and great gas mileage. Cecil was very professional and efficient in making the paperwork fast and painless. We would definitely buy from Koon’s again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Scott and Cecil at Koons Westminster Toyota! We're delighted to hear that you're enjoying your new hybrid Rav 4 and appreciated the smooth process. We look forward to welcoming you back in the future!
We had very positive experience working with Brendon
We had very positive experience working with Brendon Golden, who was polite, patient, professional and knowledgeable about cars and answered our questions. Although the first time we didn’t buy a car , we came another time and bought a car because of Brendon, who was in touch and informed us about the vehicle that we really wanted. We wanted to thank him for that! If you are looking for a car, ask for Brendon Golden, he is a guy you want to deal with!
We had very positive experience working with Brendon
We had very positive experience working with Brendon Golden, who was polite, patient, professional and knowledgeable about cars and answered our questions. Although the first time we didn’t buy a car , we came another time and bought a car because of Brendon, who was in touch and informed us about the vehicle that we really wanted. We wanted to thank him for that! If you are looking for a car, ask for Brendon Golden, he is a guy you want to deal with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vlad, we're delighted to hear that Brendon made such a positive impact on your car-buying experience at Koons Westminster Toyota. Thank you for recommending him and sharing your story with us! Enjoy the new ride!
Fast service, comfortable waiting room.
Fast service, comfortable waiting room. friendly and helpful staff. clean facility. everything was excellent. 10/10
Fast service, comfortable waiting room.
Fast service, comfortable waiting room. friendly and helpful staff. clean facility. everything was excellent. 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, we're delighted to hear you had an excellent experience with us at Koons Westminster Toyota! Thank you for the fantastic feedback and rating. We look forward to serving you again in the future!
Probably only the second time I would say not 4 or 5
Probably only the second time I would say not 4 or 5 stars. I am very disappointed that the tires that they sold me for the car I bought from them which they do 100% of the maintenance are having uneven wear. Misalignment should have been caught by them before affecting the tires, which will now barely last half their expected lifespan. I should have been offered a substantial discount to replace the tires and fix the alignment rather than just a shrug and an “oh well.” I will certainly look for a different advisor and/or send my husband next time as I wonder if being a woman had something to do with how the issue was presented.
Probably only the second time I would say not 4 or 5
Probably only the second time I would say not 4 or 5 stars. I am very disappointed that the tires that they sold me for the car I bought from them which they do 100% of the maintenance are having uneven wear. Misalignment should have been caught by them before affecting the tires, which will now barely last half their expected lifespan. I should have been offered a substantial discount to replace the tires and fix the alignment rather than just a shrug and an “oh well.” I will certainly look for a different advisor and/or send my husband next time as I wonder if being a woman had something to do with how the issue was presented.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I apologize for the inconvenience you've experienced with your tires and alignment. We strive to catch issues like these early on, so it's disappointing to hear about this oversight. Your feedback is important, and I would appreciate the opportunity to discuss a resolution that meets your expectations. Please feel free to reach out at your convenience. Thank you, Jennifer Engel - Guest Relations Manager - jennifer.engel@koons.com
Great experience working with Koons Toyota of
Great experience working with Koons Toyota of Westminster! I got the car I was looking for, didn't have to wait that long for it to arrive, they sold it to me at a fair and reasonable price that I was looking for, offered me a good amount for my trade, and generally everyone I interacted with was top notch. If you're in the market for a new Toyota I highly recommend stopping by there - they will take care of you!
Great experience working with Koons Toyota of
Great experience working with Koons Toyota of Westminster! I got the car I was looking for, didn't have to wait that long for it to arrive, they sold it to me at a fair and reasonable price that I was looking for, offered me a good amount for my trade, and generally everyone I interacted with was top notch. If you're in the market for a new Toyota I highly recommend stopping by there - they will take care of you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you had a great experience with us at Koons Westminster Toyota! It's fantastic to know our team provided top-notch service and met your expectations. Thank you for recommending us, and enjoy your new car!
Absolutely everything went far better than expected.
Absolutely everything went far better than expected. Sales person and credit personnel were both great to work with throughout the transsction.
Absolutely everything went far better than expected.
Absolutely everything went far better than expected. Sales person and credit personnel were both great to work with throughout the transsction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, we're delighted to hear that your experience exceeded expectations at Koons Westminster Toyota! Thank you for the kind words about our team. Enjoy your new vehicle!