Bob Bell Ford Hyundai

To say I am not surprised this business isn’t accredited is an understatement. Also seeing the number of 1 star reviews isn’t a surprise either. Let me tell you of my Bob Bell odyssey. First off I purchased an almost brand new 2017 Ford Escape from them (had about 3900 miles on it). They told me it was a financing thing that fell through from the previous owner so they gave me a decent deal. Car was great for about 4 years but I don’t drive that much (car currently only has 58753 miles on it in 7 years of ownership). I keep up on its maintenance as well. The A/C in this thing is the biggest piece of crap I have ever come across (with the Bob Bell Service Dept. a close 2nd). First time the A/C went belly up on me was two years ago. I took them the car and they claimed to have fixed the issue after having it for a week. I get the car and drive 5 min down the street and same issue with it. I take it back in and they proceed to make other “repairs” upon which they have the car for another week and I take it and same issue. I bring it back a third time and am given a run around with them saying they had to get some special mechanic in to work on it. Had my car another week+ upon which i called the branch manager with my complaint of them not fixing my issue and having my car for so long. Finally got them to at least get me a rental car on their dime after having had the car three+ weeks. Miraculous after having the rental for a day they finally fixed my A/C right. Flash forward to this past month, same issue with A/C. Same process with service from here claiming they fixed the issue but get the car and drive 5 min down the street and still broken. They kept my car a total of 13 business days (2+ total weeks) and finally fixed it. Multiple times I have to contact them to get updates and often times when I get updated… car has just sat there not even had been looked at yet. Why have me even bring it in if you can’t get to it that day or the next? Just terrible business

To say I am not surprised this business isn’t accredited is an understatement. Also seeing the number of 1 star reviews isn’t a surprise either. Let me tell you of my Bob Bell odyssey. First off I purchased an almost brand new 2017 Ford Escape from them (had about 3900 miles on it). They told me it was a financing thing that fell through from the previous owner so they gave me a decent deal. Car was great for about 4 years but I don’t drive that much (car currently only has 58753 miles on it in 7 years of ownership). I keep up on its maintenance as well. The A/C in this thing is the biggest piece of crap I have ever come across (with the Bob Bell Service Dept. a close 2nd). First time the A/C went belly up on me was two years ago. I took them the car and they claimed to have fixed the issue after having it for a week. I get the car and drive 5 min down the street and same issue with it. I take it back in and they proceed to make other “repairs” upon which they have the car for another week and I take it and same issue. I bring it back a third time and am given a run around with them saying they had to get some special mechanic in to work on it. Had my car another week+ upon which i called the branch manager with my complaint of them not fixing my issue and having my car for so long. Finally got them to at least get me a rental car on their dime after having had the car three+ weeks. Miraculous after having the rental for a day they finally fixed my A/C right. Flash forward to this past month, same issue with A/C. Same process with service from here claiming they fixed the issue but get the car and drive 5 min down the street and still broken. They kept my car a total of 13 business days (2+ total weeks) and finally fixed it. Multiple times I have to contact them to get updates and often times when I get updated… car has just sat there not even had been looked at yet. Why have me even bring it in if you can’t get to it that day or the next? Just terrible business

I live in Northern Maryland. I bought this vehicle at Bob Bell Ford/Hyundai which is quite some distance away. The Used Car Sales Manager, Ron, went above and above to help me with this purchase. All people involved went above and beyond to make this happen. Excellent service and excellent care. Our salesman Mikey, and our finance guy Rob. All awesome repot Bob Bell. Bird Bell should recognize these employees. Thank You Everyone involved.

Drove 45 mins each way to go see a used car that still had not passed MD inspection and could not be sold. They did not properly explain this fact over the phone. I guess to try and be helpful, they still showed me the car, which was another mistake as the vehicle was still in the same state that it was when traded. Filthy and with previous owner odor. I’d never buy that car now.

I contacted Bob Bell for about the 2017 F250 they had for sale for $26,895 and i was told it was still available. I drove 85 miles from my home to the dealer. I took it for a test drive and told they I would take it . That's when the games began. I was going to pay cash ,but now they said the price was $30,995. Classic bait and switch. They figured I drove all the way down there that I would pay the new price. I told them to keep the truck . I hope it sits on their lot and rots. I have never been treated with such disrespect in my life. I would never buy a car from this dealer . They can't be trusted.

I went to Bob Bell Ford located at 7125 Ritchie Hwy, Glen Burnie, MD 21061, in February 2024 because the heat to my Ford Focus EV was not working. This was a car that I had bought a month earlier. When I took it to Bob Bells Ford, they kept it for almost a week before contacting me and telling me there was no issue. When I went to pick it up the heat was not working again, and John Martinez at the service center kept it for another couple of days before returning it to me and this time it was working. Cut to October 2024 and the heat was not working again so I contacted Bob Bell once more. They took my car, and John told me that it had a bad battery, and it was bad when I bought it last time (this information was not shared with me in February 2024). When I inquired about why they did not inform me in February 2024 about the bad battery, they did not have an answer for me, and I had to pay for the battery. If I had known about it in February 2024 then the battery would have been under warranty, and I would not have had to pay out of pocket. They placed the new battery in my car, and I left. Bob Bell Ford sent me an email asking for a survey about my experience with them. I filled it out and gave my honest opinion. I was contacted by John and Christopher Austin about the survey and asked me to change it to something better. In return, they said I would get half of my money refunded. I did as they asked but I have yet to see my money. On top of that my car’s heat still is not working. I contacted them via phone and email multiple times and have not received any response. I would not recommend this place to anyone as my experience was horrible. I was lied to and have lost money here and the problem is not solved.

inquired about a 2014 Santa Fe--price was OK, I thought is was a bit high being 14 years old, but the additional fees of $1300.00 per salesmen T are outrageous adding 10% to the cost before state taxes. f

Rob Rosser was informative and helpful, even delivered my car to me. The cashier also was very good even gave me a penny out of pocket to make the change needed.

I visited this dealership to test drive an Avalon. Despite the low mileage, they were unwilling to negotiate a better price for the used vehicle. They didn't inquire about my financing options, even though I could have purchased the car outright. I chose not to mention it, hoping they would show more interest in my business, but they didn't. I don't recommend this place if you're looking for a good deal.

One of best experiences I've had buying a car. Very professional, yet easy going transaction.