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Wasn't looking for a Jeep. Was actually checking out a Challenger but was vetoed by the head of our house. Lawrence was super flexible and incredibly in... tune with the features of every car. A world class consultant. If you come here, go straight to him.
Congratulations on your new Jeep! Thank you for sharing your experience with us. We're happy to hear that Lawrence took good care of you. We look fo...rward to seeing you again. DARCARS Customer Relations
Most of the complaints are in reference to the service/repair department. I made multiple complaints about the service/repair department at DARCARS in... Marlow Heights/Suitland. I felt I didn't receive adequate help and that the service department owes me $872.00 because I paid for a replacement feul pump that they recommended I get based on their recommendation and the replacement fuel pump did not repair the car and the check engine light is still on. They further diagnosed the car and determined that the instrument cluster panel is bad however they refused to reimburse me for the fuel pump stating they couldn't back their own recommendation due to the length of time that elapsed. It's against their current business practice to issue refunds.
Terrible customer service and service department, took truck in for mechanical issues...service center said they fixed it, a week later had to get it towed... back to dealer for same issue!!!
Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 800.327.2277 or customerrelations@dar...cars.com, to speak to us about your experience. Thank you, DARCARS Customer Relations
Terrell was my salesman. He was very helpful, sweet, and not pushy at all. Everyone was very nice and worked with me to get me the best deal they could.... I would definitely buy another car from them. Thanks guys!
It is a joy to learn of your impression of us, Katie. Congratulations on your car! We are sure Terrell and Joseph will be pleased to hear about your k...ind compliments. We look forward to any future visits. Thank you, DARCARS Customer Relations
Darcars of Marlow heights is the worst place to do business ever in the history of cars. You should stay far and away from this nightmare of THE MOST poorly... executed sales services ever assembled in the history of mankind. It is rare indeed when you literally feel anger and embarrassment towards the process of buying a car... It isnt about how they make money, Sure you can make poor choices or let things slide...its sales after all..in my case I have bought service contracts from them that they have utterly failed to even activate them after purchase. I have had to contact the BBB on them twice after 3 months just to get the contract I signed honored and processed, and to this date I still do not have those contracts (mopar/ally ect.) activated! Any business that cant stand by their agreements is no place to do business. Its pure lunacy to have to BEG a business to give you what you purchased...Even now I have to get a lawyer to untangle this monstrosity...If you need a car go to Virginia and stay away from any place called DARCARS. If the sign says DARCARS run in the other direction.
Hi,We have received your review and a member of our team will be following up.
I was suggest having someone at the check in desk to greet people at all times, but otherwise the service has improved exponentially within the past few... months. I did not wait long after signing in for service, my paperwork was processed quickly and my car was ready within two hours. I did receive a phone call to let me know my vehicle was ready for pick up. However, when I got there for some reason the young lady at the cashier window said she needed my paper before directing me to the check in area. That didn't seem right so I signed in to make sure I wasn't overlooked. One of the service techs directed me back to the cashier and then I let him know what I was told. My paperwork was available the entire time and this seems to be a common occurrence. I reviewed and signed my paperwork as usual. Then when I left the young lady ran after me because I was given the wrong paperwork. I did not catch her name but if this is normal for her I thought it was worth mentioning so it can be addressed. Otherwise, I had a GREAT experience.
Hello,Thank you for sharing such useful feedback. It is very appreciated and will be passed to our management team. We are glad that your overall expe...rience met your expectations and look forward to offering you any assistance needed in the future.
These professionals are there to Sell Cars! It cost me nothing but time for Dwayne to give me my options and Cedrick made the deal. This team at DarCars... Marlow Heights are here for their Customers. They made me feel like my business mattered to them. They made sure I didn't leave without buying a new car. I've bought 4 cars now, Dwayne made trading in's simple! Thank you Dwayne & Cedrick!
Thank you for taking the time to share your experience! We're thrilled to hear that our team ensured you a pleasant time. We look forward to your futu...re visits!
If I could rate this dealership a zero I would. First off I was charged 895 for gap insurance when the cost of it was 295. I would have paid 3k more for... a warranty from what it was marked up. My interest rate was marked up 2 points from the buy rate the bank issued me. Michael Williamson not only tried to take advantage of me while I was signing but tried to contact me after I bought my vehicle to go to the bar with him.
Thank you Darcars team for a smooth transition into our new Dodge Jouney. Kudos to the Darcars team. Kudos to Kevin, Brenda, Michael and management.
Sharrison, we appreciate your recent visit as well as the excellent recommendation. Your kind words are warmly received.Thank you, DARCARS Customer Re...lations
Friendly reception by Shawn or is it Seun at the service office.. And the job done professionally. In my opinion, this is the best of Darcars service centers... I've visited yet.
Hello,We appreciate you letting us know of how Sean performed during your recent visit. Please let us know of any future automotive needs that may ari...se. We look forward to seeing you again. Thank you, DARCARS Customer Relations