Reviews
Good customer service I have not been disappointed with
Good customer service I have not been disappointed with the service from online scheduling services to the personel the user experience was very good.
Good customer service I have not been disappointed with
Good customer service I have not been disappointed with the service from online scheduling services to the personel the user experience was very good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeremy helped me with my service yesterday and he was
Jeremy helped me with my service yesterday and he was amazing from start to finish. I love that he gave me an estimate for the time and cost before I had to ask. He kept me updated throughout the service, and when everything was done he walked me out to my car and double checked it. Thank you so much! You were astounding
Jeremy helped me with my service yesterday and he was
Jeremy helped me with my service yesterday and he was amazing from start to finish. I love that he gave me an estimate for the time and cost before I had to ask. He kept me updated throughout the service, and when everything was done he walked me out to my car and double checked it. Thank you so much! You were astounding
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tazhae, we're happy you found our staff to be so supportive during your experience here at Kia of Bowie. We can't wait to see you again, have a great day.
I arrived about 15 minutes late for my 9:00am appointment
I arrived about 15 minutes late for my 9:00am appointment , everyone was friendly and welcoming Ronald Gray the service representative kept me informed kept me updated on the status of my vehicle. I am scheduled to come in on Wednesday 10/16 to have the needed repairs completed and I look forward to it.
I arrived about 15 minutes late for my 9:00am appointment
I arrived about 15 minutes late for my 9:00am appointment , everyone was friendly and welcoming Ronald Gray the service representative kept me informed kept me updated on the status of my vehicle. I am scheduled to come in on Wednesday 10/16 to have the needed repairs completed and I look forward to it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
The environment was customer friendly.
The environment was customer friendly. Checking in and checking out were seamless. Wait time for servicing my vehicle was relatively very reasonable.
The environment was customer friendly.
The environment was customer friendly. Checking in and checking out were seamless. Wait time for servicing my vehicle was relatively very reasonable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Jeremy my service tech was on point with me.
Jeremy my service tech was on point with me. Very helpful, friendly. Took care of me like we were relatives.
Jeremy my service tech was on point with me.
Jeremy my service tech was on point with me. Very helpful, friendly. Took care of me like we were relatives.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Colleen, we're happy you found our staff to be so supportive during your experience here at Kia of Bowie. We hope you have a great day!
Good service didn't have to wait very long and the staff
Good service didn't have to wait very long and the staff was very professional.
Good service didn't have to wait very long and the staff
Good service didn't have to wait very long and the staff was very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
I brought my car to you all to fix my alarm and Ronald
I brought my car to you all to fix my alarm and Ronald said it was fixed, but it's not. The worst part about it is I was charged for it. I will be back to the dealer very soon.
I brought my car to you all to fix my alarm and Ronald
I brought my car to you all to fix my alarm and Ronald said it was fixed, but it's not. The worst part about it is I was charged for it. I will be back to the dealer very soon.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
jcolbert102, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Helena Hartzell Service Director hhartzell@kiaofbowie.com
I was given a next-day appointment, received a detailed
I was given a next-day appointment, received a detailed analysis, and the people were quite polite. We discussed options and they were very understanding when I declined service.
I was given a next-day appointment, received a detailed
I was given a next-day appointment, received a detailed analysis, and the people were quite polite. We discussed options and they were very understanding when I declined service.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Frog, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Friendly caring ,good advice, Earl Ward is the best has
Friendly caring ,good advice, Earl Ward is the best has done me good all times
Friendly caring ,good advice, Earl Ward is the best has
Friendly caring ,good advice, Earl Ward is the best has done me good all times
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience was very good at the dealership when my car
My experience was very good at the dealership when my car was serviced. The service advisor (Jeremy) was friendly, and knowledgeable. I am pleased with the work performed and will continue using this dealership.
My experience was very good at the dealership when my car
My experience was very good at the dealership when my car was serviced. The service advisor (Jeremy) was friendly, and knowledgeable. I am pleased with the work performed and will continue using this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy Jeremy could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!