Ourisman Kia of Catonsville

This was by far the worst experience of any purchase I’ve ever made. I pre-scheduled a test drive of the vehicle because I had a two hour drive to the location. I was communicative of my arrival time and was told the car was pulled out and ready for me. Upon arrival, I was told there was a mix up and the car was at a location 30 minutes away but they were working to try to figure out a solution. HOURS later we were finally able to see the vehicle. We were serious buyers so we remained patient and understanding through the process. A few weeks later I identified a major oil consumption issue which was identified to be an issue in the engine that would be an $8000 repair. As soon as I identified a concern and even before I knew what the problem was or what the cost to repair would be, I contacted the office to notify them of a concern and to request documentation regarding the short term warranty that came with the vehicle. I repeatedly had to call and was disconnected or transferred to a general mailbox where I left messages with no return. I emailed the main email address expressing that there was a concern with the vehicle and I needed assistance. I continued to call for weeks but was disconnected, diverted, and ignored. I finally reached a member of the finance team just shy of two months after purchasing the vehicle and was told the warranty was now void due to the number of miles driven despite my documented efforts to communicate WELL BEFORE it would have been void. Along with my efforts to communicate the issues with the vehicle, just to be dismissed and ignored, I’ve also been unable to reach anyone regarding my temporary registration expiring until I left a negative public review. Someone did finally respond and call me back to tell me new temporary tags would be overnight shipped while they continue to process my permanent tags, yet it is now 5 days later and they haven’t arrived so I don’t even have a legal vehicle to drive. I also CONTINUE to be transferred to a general mailbox with no room to leave a message. By far the shadiest and shiftiest car buying experience one can imagine

Salesman was quite nice - polite and professional - however things quickly turned sour when I asked for hard numbers. The "sales managers" spit out an absurd number for a 12k/year lease - and said it was the best offer - needless to say - we took our business elsewhere - and will pay 200 a month less for 15k miles a year