Priority Toyota Springfield

Top notch organization. My experience of car dealerships has not been good over the years and so I walk in as one on my guard against being taken advantage of. Earl was my sales rep and didn't take long to let my guard down. Very down to earth and engaging guy who came alongside me through the whole process to find our own path to the end we were seeking. I would highly recommend Priority Toyota and Earl specifically.

Alonso was one of the main reasons I purchase a car. He was honest, knowledgeable, and tried his best to get me a good deal. Definitely would ask for him. He needs a raise.

Conveniently located for my work situation. Wish that there were more All Wheel Drive options

Excellent Finance department and Service team. Got the car we had been tracking as soon as it arrived. Got to meet Lee in Service who explained some of the features. Worked with Logan in Finance to make sure we got all the details worked out and she was amazing! Shout out to Earl in sales. He wasn't our salesperson but he took the time to meet us, in the rain, and walk us through receiving our vehicle. Thanks, Priority!

I love my Toyota Corolla that I bought in February 2024; however, I've experienced problems with the service department. Just this week 6/26/25, I brought my car in for service because you all sent me a notice that it was due. I made an appointment, took part of the day off work, and came in. The service associate told me that my car wasn't due for service until MARCH 2026! All he said was "sorry." I would like an apology/compensation/response from a higher up. Thank you.

Los hambrientos son muy amplios y con todas las comodidades el personal es muy cordial.

Matthew was fantastic. He was really helpful, thoughtful, and vested in me getting the car I wanted. His customer service was excellent.

Prior to taking my car there for schedule maintenance, car was driving just fine and upon rotating the tires they recommend i do the alignment for $ 124.00 of which i declined because the car was driving perfectly fine. However after the car was released to me and i was driving home, car was driving funny and if l let go my hands off the wheel , car tilt to one side and driving rough as well. I called to the dealership to complain about it ,unfortunately the service manager i spoke to was unprofessional. I guess these dealerships do unnecessary recommendations just to make money, out of people and if you declined to fall for it they messed your car up. I wouldn't recommend this place to anyone.

We had a very positive experience working with the sales and parts teams. They were friendly, listened to our interests, and showed a focus on providing quality customer service and ensuring customer satisfaction. As we worked with them during the purchase experience they were helpful, attentive, always responsive, and eager to deliver. Many thanks to AK, our salesman, who was outstanding to work with, and Pat from the management team, who was, hardworking, customer-focused, and intent on ensuring we were pleased with our purchase.

Very unhappy with my recent experience. I advise to other buyer keep my experience in mind when you go there thinking you have agreed on a price and it will be a quick transaction. So I agreed on a price for a Tesla model Y with the sale rep via email. Once I get to the dealership while showing me the car around the dealer mentions that it didn’t pass inspection because of some minor issue which wasn’t mentioned ealier durning email exchange when we agree on a certain price. I asked him to call Tesla dealer ship to get a price quote for the repair. Tesla repair quoted around 500 to 600 dollars cost. I asked if they can lower the agreed price by $500 since I wasn’t informed of the repair needed. Sale reps bring out his manager who states that he have already discounted the price and couldn’t do it any lower. He figured I already drove down to the dealership and wasted an hour I wasn’t gonna walk away for $500 bucks and he was correct. I decided to take the $500 hit and continue with the buying transaction. I then went to the bank to get a cashier check for the new agreed price including the extra $500. Durning the filling out paperwork process I was told oh we initially quoted you the price of the wrong vehicle. We have two Tesla same color in stock and the price we quoted you was for the other Tesla, which is $500 cheaper. This is $500 more so now again they wanted me to add $500 to the total amount. I stated it’s not my fault. I already eat up the $500 cost for repair that when I was negotiated I wasn’t aware of the repair needed so this $500 mistakes should be eaten up by the dealership since it’s their employees mistake. Instead bring a good employer and covering their employee mistake they decided to throw it on their customer. They figured I have spend 3 hours already at the dealership already and already come up $500 repair cost) let’s hit him with another $500 extra and he will agree to it. But didn’t work out second time. It was no longer about the $500 its became more of a principal and ethics issue for me. So, after three hours I decided to walk away from this dealership and they lost a customer who almost got a car but they got too greedy.