Reviews
All staff were very helpful, patient and friendly.
All staff were very helpful, patient and friendly. Our salesperson Mathew was great! He answered all our questions with extreme patience.
All staff were very helpful, patient and friendly.
All staff were very helpful, patient and friendly. Our salesperson Mathew was great! He answered all our questions with extreme patience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service rep was cordial and efficient in assessing
Service rep was cordial and efficient in assessing problem and kept me updated with frequent text messages and phone calls as to diagnostic and repair status
Service rep was cordial and efficient in assessing
Service rep was cordial and efficient in assessing problem and kept me updated with frequent text messages and phone calls as to diagnostic and repair status
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My wife and I purchased a Grand Highlander Platinum.
My wife and I purchased a Grand Highlander Platinum. Our experience was wonderful! The Toyota Team was helpful, courteous, motivated, and presented solutions to make our dream car a reality! We visited other Toyota dealerships, but Alexandria Toyota made the effort to make the sale. I could not be happier with my purchase!
My wife and I purchased a Grand Highlander Platinum.
My wife and I purchased a Grand Highlander Platinum. Our experience was wonderful! The Toyota Team was helpful, courteous, motivated, and presented solutions to make our dream car a reality! We visited other Toyota dealerships, but Alexandria Toyota made the effort to make the sale. I could not be happier with my purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They push the new cars out the door, but fail to help in
They push the new cars out the door, but fail to help in getting them properly running. I have bought 5 cars from them over the years. Never again. Go elsewhere, where they care about the customers.
They push the new cars out the door, but fail to help in
They push the new cars out the door, but fail to help in getting them properly running. I have bought 5 cars from them over the years. Never again. Go elsewhere, where they care about the customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Making an appointment was easy and fast, and the work was
Making an appointment was easy and fast, and the work was accomplished quickly.I am happy with the results.
Making an appointment was easy and fast, and the work was
Making an appointment was easy and fast, and the work was accomplished quickly.I am happy with the results.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The treatment is very good.
The treatment is very good. He is a good worker who knows what he is doing. I met him and he was smiling. I was very happy with this treatment. Thank you. 10/10
The treatment is very good.
The treatment is very good. He is a good worker who knows what he is doing. I met him and he was smiling. I was very happy with this treatment. Thank you. 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm very confused why are dealership still selling 2019
I'm very confused why are dealership still selling 2019 Honda fit if they have been recalled for 5 issues. I feel they saw me coming,not during my research I traded a CR-V Honda 2015 excellent shape! This another reason I know now they do owe me taking complete advantage of a midage female who just wanted a smaller vehicle and yes I chose the Honda fit and believe they ran and kept me hostage for over 4 hours doing this wasted time I feel someone was supposed to keep me the customer in the loop! I was cheated, I was dealing with unprofessional and rude maybe it wasn't know one was keeping me find leaving and know one paid me any attention except a few people notice I was still there. Unbelievable!
I'm very confused why are dealership still selling 2019
I'm very confused why are dealership still selling 2019 Honda fit if they have been recalled for 5 issues. I feel they saw me coming,not during my research I traded a CR-V Honda 2015 excellent shape! This another reason I know now they do owe me taking complete advantage of a midage female who just wanted a smaller vehicle and yes I chose the Honda fit and believe they ran and kept me hostage for over 4 hours doing this wasted time I feel someone was supposed to keep me the customer in the loop! I was cheated, I was dealing with unprofessional and rude maybe it wasn't know one was keeping me find leaving and know one paid me any attention except a few people notice I was still there. Unbelievable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fatima Martinez was my adviser and provided excellent
Fatima Martinez was my adviser and provided excellent customer service and communication throughout the entire process of my car service from start to finish. I even got a free car wash!!
Fatima Martinez was my adviser and provided excellent
Fatima Martinez was my adviser and provided excellent customer service and communication throughout the entire process of my car service from start to finish. I even got a free car wash!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr Knowles was effective, attentive , and professional .
Mr Knowles was effective, attentive , and professional . Hello explained the issues with car computer which was resolved
Mr Knowles was effective, attentive , and professional .
Mr Knowles was effective, attentive , and professional . Hello explained the issues with car computer which was resolved
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Frequent customer of Alexandria Toyota and the service
Frequent customer of Alexandria Toyota and the service advisers are always eager to assist even the ones I do not know on a regular basis. Leonel is the ultimate professional and I always appreciate his candor and ability to provide outstanding customer service. Well done, Leonel!
Frequent customer of Alexandria Toyota and the service
Frequent customer of Alexandria Toyota and the service advisers are always eager to assist even the ones I do not know on a regular basis. Leonel is the ultimate professional and I always appreciate his candor and ability to provide outstanding customer service. Well done, Leonel!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair