Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Turned in vehicle for oil change and tire rotation. Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hours.

I want to start by saying, I worked for a dealership for many years; so I am aware of issues that happen, not on purpose and by accident. So, when I type this (my first dealer rating ever) I write this out of sheer frustration after having history and understanding with behind the scenes knowledge. My sales person was nice, but if you make an online contact; this will not be the same person that you deal with at the dealership. This makes sense, but also should be said before you arrive. (Dealer advantage tactic 1). The used vehicle was in very presentable condition, 9/10. TRACKER! The day after I purchased the truck, I realized they added a tracker to my car. They tried to sell this to me at the xxx, but I refused. NO WHERE in the paperwork or verbally was I told that a tracker would be on my new purchase. I removed the tracker, called to complain and told them if they wanted the trackers where they could locate it. NO RETURN CALL from the SALES MGR! Trade In and shadiness happens here! Super low balled, but that is to be expected. We reached an agreement on prices (trade and purchase) BUT .... It turned out that they waited 6 weeks to pay off my trade; so I incurred another payment as well as addition day %. Mind you, I had to call the bank to get payoff and get a daily % increase for payoff. So, in total, Oursiman cost me almost $500 by paying off the loan 5 weeks after I traded it and in extra % charges. I want my money back! The contract listed payoff and what they paid was $460 less! This is blatant theft! I have left numerous messages for the Sales Mgr to call me back, Not a peep! Now on week 7 of owning the truck and my temp tags are 3 weeks expired and no titling, new tag, or final singed paperwork has been mailed to me. I live 4.5hrs from the Ourisman in WV, Again, I was told this would not be an issue, actually, Rick (who was very professional) made it a point before me that overnighting me a new temp tag, paperwork, etc would not be an issue. If it wasn't for the shadiness of payoff of my trade in and the 100% lack of Sales and Sales Mgr responses after the sale, it would have been a good experience. But the fact that this group seems to have a systemic issue with lack of after sales customer care should tell everyone all that you need to know; you are just a number today and that they do not care about you as a next customer. I'd love for this post to get any positive attention from this dealership; but again, the lack of response thus far even to find out where my tags and paperwork are is incredibly disheartening. And living in a place where I can't just drive 9hrs round trip to "HOPE" when I arrive my trade in "refund" , tags and paperwork will be waiting; this treatment is beyond unacceptable! *** I also forgot to mention *** Even though I came reapproved from VACU, the salesperson took all my vital 411, I asked for what, he said that "it was for the purchased paperwork;" but in fact he ran my credit again on the dealership portal at his desk! I had suspected this the case; but it was confirmed when a slew of emails came in from agencies and lenders... Again, more shady stuff!

My truck purchase was arranged mostly by text and email. Zeshan Hayat was a very efficient and pleasant salesman. The transaction was fairly easy.

On my way between Montreal and Florida, my jeep experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. Once the diagnosis was made (very quickly), he worked hard to get us back on the road as soon as possible so that we could enjoy our family vacation. Simply the best! Thank you, John!

I brought my 2015 Grand Jeep Cherokee for a service call due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the beginning the attention to detail provided by my Service Advisor John Davitt, was exceptional. He listened to my concern provided timely feedback and got me in a rental as early as possible. John kept me abreast of all major milestones and I feel very valued as a customer. There was never any ‘xx’. John you have restored my faith in car dealerships. Treat everyone like you treated me. You truly love your job!! Irwin. May 2024.

Just a great experience could not be happier with our purchase AJ did a great job finalizing the deal I get compliments on the 23 DODGE CHARGER RT DAYTONA I send them to Woodbridge

Not pleased. Purchased a used vehicle and was rushed due to end of month quota. Was told to come the next day and all would be ready. Nothing was ready. Vehicle was not serviced and not cleaned. Due to not wanting to make another trip of 4 hours away, was offered a "deal" on maintenance problem. When working with my local mechanic was told the part needed is not available for a year and may not be available at all! I am positive they new this at the time of sale. Not to mention, they did not know how to complete the finance paperwork with my preapproved lender and had to wait for 30 days with numerous calls to receive my permanent license plates. The only positive is that the people are nice.

Not pleased at all. I purchased a vehicle about two weeks ago in the dark while raining (First mistake)! I reside in Maryland and ask about the vehicle inspection. Was advised by our salesman that we didn't need to worry about because VA inspection is more thorough than MD and it passed VA inspection. (Not True) I had taken my recently purchased vehicle to get inspected in MD for it to fail due to a scratch in the front windshield caused by old wipers that was not noticed when purchased. We saw that the windshield wipers were recently replaced on the vehicle. Several contacts were made to the actual salesman as well as VM left for managers with no response as to whether they were going to fix the issue or not. So, with no answer/response from the dealership, I am left with a vehicle I have to come out my pocket for to replace a windshield for it to pass MD inspection. I will never deal with this dealership again. I had a lot of people looking to purchase vehicles and I will not refer this place. Very upset.

Came in to this dealership and met AJ! The enthusiasm on this guy is contagious. Thank you AJ for making the purchase of the wrangler an awesome experience.

I was pleased to work with Ourisman from Woodbridge from start to finish. AJ Elhage was a pleasure to work with throughout the whole process.