Reviews
Do not recommend buying any used vehicle from them.
Do not recommend buying any used vehicle from them. I bought a 2021 Ford F 150 and they sent it to me with tpms faults and with broken mirrors, window, and vent adjusters, without telling me. I let them now and the told me to get a quote, so I did and gave them it and haven't heard a word since. They are xxxx and if they want the review taken down they can pay the bill to fix it
Do not recommend buying any used vehicle from them.
Do not recommend buying any used vehicle from them. I bought a 2021 Ford F 150 and they sent it to me with tpms faults and with broken mirrors, window, and vent adjusters, without telling me. I let them now and the told me to get a quote, so I did and gave them it and haven't heard a word since. They are xxxx and if they want the review taken down they can pay the bill to fix it
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sam, I'm sorry to hear about the issues with your vehicle and the lack of follow-up. This isn't how we aim to conduct business, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Chris Kronzer - General Sales Manager - (703)260-9410
The worst dealership I have ever see .
The worst dealership I have ever see . Especially finance department cheating and keep telling lies before and after you bought a car. They sell me gap insurance. My car was total loss. After connecting eith GAP ı realize that they never inform GAP company. Stay away from this dealership!
The worst dealership I have ever see .
The worst dealership I have ever see . Especially finance department cheating and keep telling lies before and after you bought a car. They sell me gap insurance. My car was total loss. After connecting eith GAP ı realize that they never inform GAP company. Stay away from this dealership!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It’s disheartening to hear about these concerns. We strive for transparency in our services, so it’s concerning that you feel misled. We want to discuss this further and see how we can assist you better. Please reach out at your convenience. Thank you, Chris Kronzer - General Sales Manager - (703)260-9410
Sure everyone is helpful until they've secured your
Sure everyone is helpful until they've secured your money, worst experience of my life. Purchased a vehicle that needed repairs, the repairs weren't done in tandem. Afterwards I Received no assistance to resolve the issue, a Christopher legg contacted me after my review to email my info to assit, since then a Chris Kronzer called stating he works with Mr. Legg wanting information. I haven't heard anything from either one of them the past 3 weeks. Ignoring my email as well as calls just as everyone I've reached out to at this dealership. Leaving me with the same issues since I purchased the vehicle.
Sure everyone is helpful until they've secured your
Sure everyone is helpful until they've secured your money, worst experience of my life. Purchased a vehicle that needed repairs, the repairs weren't done in tandem. Afterwards I Received no assistance to resolve the issue, a Christopher legg contacted me after my review to email my info to assit, since then a Chris Kronzer called stating he works with Mr. Legg wanting information. I haven't heard anything from either one of them the past 3 weeks. Ignoring my email as well as calls just as everyone I've reached out to at this dealership. Leaving me with the same issues since I purchased the vehicle.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello - our records indicate that both our Service Manager and our Used Car Manager have spoken with you regarding these concerns. It is never our intention for our customers to leave dissatisfied and we regret that the circumstances are not conducive to a better resolution. Naim Bryant was the last manager to speak with you at our dealership. If you have any more questions the best way to reach him would be Naim.Bryant@ourisman.com. Thank you.
They were professional when showing the car and it's
They were professional when showing the car and it's features. It just takes too long to fill out the paperwork. I want to fill like I am getting the best price for a car, but when they have to run back and forth to the Mgr it makes me think, I am not.
They were professional when showing the car and it's
They were professional when showing the car and it's features. It just takes too long to fill out the paperwork. I want to fill like I am getting the best price for a car, but when they have to run back and forth to the Mgr it makes me think, I am not.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Antoinette, thanks for your feedback. We're glad to hear you found our team professional at Toyota Woodbridge and appreciate your patience with the paperwork process. We'll work on making it more efficient in the future!
The works complete on time.
The works complete on time. They also checks for other important issues and recommendations are also done
The works complete on time.
The works complete on time. They also checks for other important issues and recommendations are also done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're glad to hear that our team at Toyota Woodbridge completed the work on time and provided helpful recommendations. We appreciate your support!
Very courteous and flexible, willing to work with me on
Very courteous and flexible, willing to work with me on necessary vs not-so-necessary work. I just sometimes wonder how necessary some "recommendations" are. Very pricey parts & labor, but that seems to be the norm these days
Very courteous and flexible, willing to work with me on
Very courteous and flexible, willing to work with me on necessary vs not-so-necessary work. I just sometimes wonder how necessary some "recommendations" are. Very pricey parts & labor, but that seems to be the norm these days
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Marc, we appreciate your feedback and are glad to hear our team at Toyota Woodbridge was courteous and flexible. We'll take note of your concerns regarding recommendations. Thanks for sharing!
Steve Sosa provided excellent customer service during
Steve Sosa provided excellent customer service during my recent visit to Toyota. He was friendly, attentive, and kept me informed throughout the process. I highly recommend Steve for his professionalism and dedication. Thank you, Steve! Abdul (Toyota Customer)
Steve Sosa provided excellent customer service during
Steve Sosa provided excellent customer service during my recent visit to Toyota. He was friendly, attentive, and kept me informed throughout the process. I highly recommend Steve for his professionalism and dedication. Thank you, Steve! Abdul (Toyota Customer)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Abdul, thank you for highlighting Steve's excellent service at Toyota Woodbridge! We're glad to hear he made your visit a positive one. Safe travels and see you next time!
The buying experience was very nice, the staff was also
The buying experience was very nice, the staff was also very helpful. Their inventory is also large.
The buying experience was very nice, the staff was also
The buying experience was very nice, the staff was also very helpful. Their inventory is also large.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shukira, thank you for visiting our team here at Toyota Woodbridge! We appreciate your positive feedback and hope to see you again in the future!
Mr Hugo Canijas provided an excellent customer service.
Mr Hugo Canijas provided an excellent customer service. He was very helpful explaining everything detail of the service. I am very satisfied with his service.
Mr Hugo Canijas provided an excellent customer service.
Mr Hugo Canijas provided an excellent customer service. He was very helpful explaining everything detail of the service. I am very satisfied with his service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Virginia, we're delighted to hear that Hugo provided excellent service at Toyota Woodbridge. Thanks for sharing your positive experience!
Omar was amazing in helping me make my decision on the
Omar was amazing in helping me make my decision on the right vehicle for me. He is always available and ready to assist me with any questions I have. Thank you Omar.
Omar was amazing in helping me make my decision on the
Omar was amazing in helping me make my decision on the right vehicle for me. He is always available and ready to assist me with any questions I have. Thank you Omar.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Stella, we're delighted to hear that Omar provided such excellent assistance here at Toyota Woodbridge. Thanks for sharing your experience!