Ourisman Kia of Fairfax

Marvin was great, answered my questions, and helped us to drive away in our new Telluride, which we all love. Thank you!

First they wouldn’t lower the cost any and tried to tell me sticker price was the offer. And then the next day I was told it sold. And then a few hours later I got an email saying that the price had dropped. Don’t waste your time on the lying

They no longer offer free oil changes for customers who purchased the car with free oil changes for life. There was no warning about this so when I got to the dealership to have my oil changed the woman who was working pointed to signs saying they no longer honor the free oil changes for life and will now be charging $125 per oil change. This dealership has gone downhill. I highly recommend staying away from this STEALERSHIP and going somewhere where they care about their customers.

No longer honored the free oil change, phone system is terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service.

I contacted the dealership to double-check that the cars were available, and I received confirmation via email and chat (through their website) that they were still available. Went out on the same day to the place, and the workers' professionalism was very low. Took long to park since the garage/mechanic staff (9+) gathered in front socializing blocking the parking area and wouldn't move. Once we got out, one man approached us and we informed him about specific cars. Showed him the lot/item numbers and he said they were new cars but walked us to the pre-owned vehicle section across the road, he went into a small office and came out to inform me not one but three cars were sold yesterday. It made no sense, I explained to him that I received confirmation, and he kept being pushy & insisting I buy a used car instead. The cars we proceeded to show me were in bad shape. Days later, I received a notification from the dealership asking if I was still interested in the original cars since they were still available. Informed them one of their staff had lied about availability and I no longer wanted to work with them.

went to get an oil change - when i got their they told me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change from mr ourisman. I let them know I was upset because there was no notice. I was told I would have to wait 45 min to speak yo a manager but there was nothing I could do and that they were sorry - not okay in my book

Drove an hour to test drive and buy a used car. The sales person was aggressive at getting me there, we set a time and when I arrived he had left. The car had been stolen. The dealership was a dump. I had to search for someone to talk with. Stay away!

I went in to get my car serviced for 2 recalls, and the day after I got my car back, the check engine light came on and my car was driving funny. Upon inspecting my car, I saw that there were 2 bolts missing from my tire and my tire was crooked and coming off!! What gross negligence! Had the tire come off, I could have been in a serious accident.

Real professionalism! Bought our new Telluride and had the best experience at Fairfax Kia. Flo in Finance went above and beyond in explaining everything we were signing and made us feel so welcomed. Our salesperson was so knowledgeable and showed us all the features these new cars have. We are super elated!

Marvin Porter and Tony made our experience there very enjoyable! They were very honest and pleasant to work with. They made our purchase smooth, straightforward, and painless. Would recommend!