Ourisman Fairfax Kia

I apologize for the frustration caused by the unexpected policy change during your oil change visit. We should have communicated this change more effectively. Please reach out if you need anything further or if there’s anything we can do to resolve this issue. Thank you for your understanding.

yes some communication would have been helpful . The manager didn't say because of all the miscommunication they would do the oil change today for free however, when I went back to get it done, David at the service desk was very rude and told me no who's paying for this one of the managers came and talk to him he still could not help me and I had to work with another service desk employee. She was nice and polite - Still really disappointed in the unprofessional communication and attitude that I received from David

I’m truly sorry to hear about your recent experience. This is certainly not the level of service we aim to provide. We understand how frustrating and disappointing this situation must have been for you. Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously and will be investigating this matter further to ensure such issues do not occur again in the future. If there’s anything we can do to make this right or if you’d like to discuss this further, please don’t hesitate to reach out to us directly. Your satisfaction is important to us, and we’d like the opportunity to address your concerns personally. Thank you for bringing this to our attention.

We sincerely apologize for the serious issues you encountered after your recent service visit. The safety and well-being of our customers is our top priority. Please know we want to address this situation immediately. You can reach out to our General Manager at 703-934-8877 or email younes@ourismancars.com so we can arrange a resolution and provide the necessary assistance. Thank you for bringing this to our attention. We are committed to ensuring this is resolved to your satisfaction and to preventing such incidents in the future.

Sarah, thank you very much for your 5-star review! We're thrilled to hear Marvin and Tony made your car buying experience enjoyable. We'll be sure to pass your kind words concerning their honesty and professionalism on to them. If you or your new Kia needs anything, we're here anytime. Congratulations on your purchase and welcome to the Ourisman Family! We look forward to your next visit.

Thank you so much for your kind words and 5-stars!

I'm glad to hear that Marvin was able to provide excellent service and exceed your expectations. If there's anything else we can assist you with, please let us know. Have a great day!

Thank you for your glowing recommendation! Marcel in sales truly embodies our commitment to excellence. We're delighted to hear that he provided you with exceptional service, expertise, and a deal that exceeded your expectations. We greatly appreciate your recommendation and look forward to serving you and others with the same level of satisfaction in the future. If you have any further needs or questions, don't hesitate to reach out.

I apologize deeply for the experience you've had with us. We are committed to addressing your concerns promptly. Please reach out to our General Manager, Matt Aglio, at matta@ourismancars.com, so that we can work together to rectify the situation and find a satisfactory solution.

I did mean the $840 was for: Alternator Replacement VA Inspection Main Battery Cable This represents a reasonable price. Now it is an extra 3% for Credit Cards. At a repair shop where 95% are going to be credit cards. So make sure you have 3% cash back to offset the 3% fee I just paid on top of $840 which was $25. I was told it was m $840 TOTAL WITH TAX. Only told about 3% fee at the register. What a racket they are running at Fairfax Kia now that it is an Ourisman Kia of Fairfax. I would have just put an alternator on it and got it inspected. Would have been fine for me. But, I obey my Mom's wishes, even though we both know she cant drive anymore. I verified I could have bought a used engine/transaxle from a salvage yard with 44k for $1100 and installed for $500. $1600 for a battery cable???? Insanity knows no bounds.

I'm sorry to hear about your frustrating experience with the car purchase and the subsequent service. It sounds incredibly frustrating to deal with such delays and lack of responsiveness. Please contact the General Manager, Matt Aglio, at matta@ourismancars.com so that we can promptly rectify the problem and work together to find a satisfactory solution.

Nice answer, but over 48 hours later and I have still not had a reply to my email. Also, were told that my tags were being sent overnight on Tuesday. It’s now Friday and they are still not here.