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Ourisman Ford of Manassas

(517 reviews)
Visit Ourisman Ford of Manassas
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 12:00pm–5:00pm Closed

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New (703) 594-4181 (703) 594-4181
Used (703) 594-4182 (703) 594-4182
Service (703) 594-4199 (703) 594-4199

Inventory

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About our dealership

This seller has been on Cars.com since August 2022.
So you’re in the market for a car, truck, or SUV? Or perhaps you need service on your current vehicle? Whichever the case, our new Ford dealership and Ford service center in Manassas is here to go above and beyond satisfying the needs of all Woodbridge, Fairfax, and Ashburn area drivers.

Service center

Phone number (703) 594-4199

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(517 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Ford of Manassas from DealerRater.

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Ford service has taken the next step towards incredible

Ford service has taken the next step towards incredible customer service . Uber rides home and back to the dealership is impressive. I recently stopped in for an oil change and ourisman completed my recalls as well very quickly. Thanks much Oursman !

Ford service has taken the next step towards incredible

Ford service has taken the next step towards incredible customer service . Uber rides home and back to the dealership is impressive. I recently stopped in for an oil change and ourisman completed my recalls as well very quickly. Thanks much Oursman !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I bought a part from these people and got the wrong part

I bought a part from these people and got the wrong part I paid $134.50 the only refunded me $88.54 I don't care if there is a restock fee but to charge almost 50 dollars to restock a part is absolutely ridiculous. Seems to me it is borderline fraud so I will be calling gracias the consumer protection agency and the BBB to file a complaint against them. But most importantly. PEOPLE LEARN FROM MY MISTAKE AND TAKE YOUR BUSINESS ELSEWHERE UNLESS YOU WANT TO BE TREATED IN SUCH A DISRESPECTFUL LIGHT. ITS ABSOLUTELY INSANE...

I bought a part from these people and got the wrong part

I bought a part from these people and got the wrong part I paid $134.50 the only refunded me $88.54 I don't care if there is a restock fee but to charge almost 50 dollars to restock a part is absolutely ridiculous. Seems to me it is borderline fraud so I will be calling gracias the consumer protection agency and the BBB to file a complaint against them. But most importantly. PEOPLE LEARN FROM MY MISTAKE AND TAKE YOUR BUSINESS ELSEWHERE UNLESS YOU WANT TO BE TREATED IN SUCH A DISRESPECTFUL LIGHT. ITS ABSOLUTELY INSANE...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Stephanie, I'm sorry to hear about your experience with the part refund. We strive for transparency in our policies and it's concerning that you feel this way. Please reach out so we can discuss this further and work towards a resolution. Thank you, Jose Romero - Service Manager - (703) 368-3184

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Extremely rude and unprofessional purchase experience

Extremely rude and unprofessional purchase experience with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This dealership is not interested in paid-in-full purchases.

Extremely rude and unprofessional purchase experience

Extremely rude and unprofessional purchase experience with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This dealership is not interested in paid-in-full purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Diane, we are sorry to hear about this experience. This does not live up to the standards we have in place for our team. We would like to discuss this directly with you. Unfortunately, based on the name on your Google review we are not able to locate you in our system so that we can reach out. Sometimes customers have a different last name on their Google profile and this causes an issue. We would like the opportunity to speak with you about this. You can reach out to me directly at christopher.legg@ourisman.com to set up a time to speak that is convenient for you. Thank you - Chris Legg - Marketing Director - christopher.legg@ourisman.com

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Very nice people to deal with.

Very nice people to deal with. Fast service. So far I have been happy with their service.

Very nice people to deal with.

Very nice people to deal with. Fast service. So far I have been happy with their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Shifflet! We appreciate your shoutout to our team at Ourisman Ford of Manassas! We'll see you next time!

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Instead of finding what was wrong, tried to replace

Instead of finding what was wrong, tried to replace something major $9000 estimate, fixed somewhere else$300

Instead of finding what was wrong, tried to replace

Instead of finding what was wrong, tried to replace something major $9000 estimate, fixed somewhere else$300

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tim, it's concerning to hear about your experience with the repair estimate. We strive for accurate diagnostics and fair pricing, so this feedback is important to us. If you're open to discussing this further or have any questions, please reach out at your convenience. Thank you, Jose Romero - Service Manager - (703) 368-3184

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I allways trust the best and that's Ourisman Ford for my

I allways trust the best and that's Ourisman Ford for my truck services when I need it

I allways trust the best and that's Ourisman Ford for my

I allways trust the best and that's Ourisman Ford for my truck services when I need it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting the Ourisman Ford of Manassas team with your truck's service needs! We're grateful for your support and look forward to seeing you at your next visit!

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I had my truck in there for recall service and was

I had my truck in there for recall service and was treated like a customer that was paying for service with respect, friendly, and courteous I would highly recommend this dealer

I had my truck in there for recall service and was

I had my truck in there for recall service and was treated like a customer that was paying for service with respect, friendly, and courteous I would highly recommend this dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

JB, we're delighted to hear that you felt respected and well-treated during your recall service at Ourisman Ford of Manassas. Thank you for recommending us!

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I received a email but when I left my cell phone to

I received a email but when I left my cell phone to talked to a person I never heard back was disappointed in that but thank you just the same.

I received a email but when I left my cell phone to

I received a email but when I left my cell phone to talked to a person I never heard back was disappointed in that but thank you just the same.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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A very difficult problem was hard problem to diagnose but

A very difficult problem was hard problem to diagnose but they found it in two days. Also they delivered the car back to my home

A very difficult problem was hard problem to diagnose but

A very difficult problem was hard problem to diagnose but they found it in two days. Also they delivered the car back to my home

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Ourisman Ford of Manassas was able to diagnose and resolve the issue promptly for you. Delivering your car back home is just one way we aim to make things convenient. Thank you for sharing your experience!

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It was a pleasure doing business with our sales

It was a pleasure doing business with our sales consultant Carlos Cabrera. He made everything quick, simple, and easy. Kept me up to date with the transit and delivery of the vehicle. Thank you, Carlos!

It was a pleasure doing business with our sales

It was a pleasure doing business with our sales consultant Carlos Cabrera. He made everything quick, simple, and easy. Kept me up to date with the transit and delivery of the vehicle. Thank you, Carlos!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Carlos made your experience at Ourisman Ford of Manassas smooth and efficient. Keeping you informed throughout the process is what we strive for, so thank you for sharing this feedback!

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