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Banister Ford of Marlow Heights

(1,396 reviews)
Visit Banister Ford of Marlow Heights
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (888) 319-6067 (888) 319-6067
Used (888) 904-7554 (888) 904-7554
Service (866) 872-6297 (866) 872-6297

Inventory

See all 235 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2024.
Dan Banister, aka "Dan the Man" is a household name to many, in the Hampton Roads area of Virginia. Banister made his debut years ago with his witty commercials, grabbing consumers' attention to come "Swap Keys" with him by purchasing a new car. Dan Banister is the principal owner of two Virginia dealerships, Banister Nissan of Chesapeake, and Banister Nissan of Norfolk. He is one of only 15 black-owned Nissan dealerships nationwide, and his stores are consistently among the top-performing Nissan dealerships worldwide. This will be Dan Banister's third dealership, the first time as a Ford dealer.
Welcome To The NEW Banister Ford Of Marlow Heights. Learn More About Your Ford Dealer In The DMV Metro Area

Service center

Phone number (866) 872-6297

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 32 employees View less employees

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Banister Ford of Marlow Heights from DealerRater.

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I gave four because the job is not finished waiting on

I gave four because the job is not finished waiting on another part key to be cut

I gave four because the job is not finished waiting on

I gave four because the job is not finished waiting on another part key to be cut

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Easy to make an appmt, great service done in timely

Easy to make an appmt, great service done in timely manner, friendly staff, clean environment

Easy to make an appmt, great service done in timely

Easy to make an appmt, great service done in timely manner, friendly staff, clean environment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was able to adjust my appointment time and the service

I was able to adjust my appointment time and the service representative was clear and helpful. The work was done timely and well! Thank you.

I was able to adjust my appointment time and the service

I was able to adjust my appointment time and the service representative was clear and helpful. The work was done timely and well! Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I was treated with the upmost respect from everyone.

I was treated with the upmost respect from everyone. I will recommend them to my family and friends.

I was treated with the upmost respect from everyone.

I was treated with the upmost respect from everyone. I will recommend them to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Shop advisor was courteous in arranging my service

Shop advisor was courteous in arranging my service appointment. All repairs were done completely and properly.

Shop advisor was courteous in arranging my service

Shop advisor was courteous in arranging my service appointment. All repairs were done completely and properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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There was no communication like it should have been

There was no communication like it should have been durning this whole process. Customer service was trash , Mr.kelly was helpful but he did not communicate well.

There was no communication like it should have been

There was no communication like it should have been durning this whole process. Customer service was trash , Mr.kelly was helpful but he did not communicate well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I had a great experience again with Banister Ford service

I had a great experience again with Banister Ford service department. They provided prompt service, communicated with me, and the online tool was also great to be able to see what was going on, even though I was not at the dealership.

I had a great experience again with Banister Ford service

I had a great experience again with Banister Ford service department. They provided prompt service, communicated with me, and the online tool was also great to be able to see what was going on, even though I was not at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Even when I late for my appointment my vehicle was pull

Even when I late for my appointment my vehicle was pull into the garage right away. Thanks to your workers

Even when I late for my appointment my vehicle was pull

Even when I late for my appointment my vehicle was pull into the garage right away. Thanks to your workers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Andre listened & was incredibly helpful in resolving an

Andre listened & was incredibly helpful in resolving an unexpected needed repair on my car very fast. He was professional understanding & delivered. Andre provided excellent customer service which I greatly appreciate!

Andre listened & was incredibly helpful in resolving an

Andre listened & was incredibly helpful in resolving an unexpected needed repair on my car very fast. He was professional understanding & delivered. Andre provided excellent customer service which I greatly appreciate!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I'm very upset that I can't remember the gentleman that

I'm very upset that I can't remember the gentleman that attended to me. I do know he's a new hire that's been there about a month. His customer service was above and beyond. INCREDIBLE!!!

I'm very upset that I can't remember the gentleman that

I'm very upset that I can't remember the gentleman that attended to me. I do know he's a new hire that's been there about a month. His customer service was above and beyond. INCREDIBLE!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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