Len Stoler Hyundai

Hyundai service - Just don't go here. They constantly have new service writers and managers and mechanics. Service writer was rude, when I declined to get new spark plugs that are not needed per the car's maintenance schedule. Last time was for an oil change. Got the car back with oil overfilled and splashed on the front of the car. They offered a car wash and forgot to do it, but I did not make them do it, as there was no charge, or receipt, for the oil change as they said their system was down.

Service department is impossible to deal with. Endless delays and a million excuses. You have to threaten to take it somewhere else ans all of a sudden someone helps you

I WOULD NOT RECOMMEND LEN STOLER. Please read and let me know if you have any questions I purchased a brand new 2024 car on May 23, arriving at the dealership around 10:30am. While there, our sales rep was going between us and another customer. Causing us not to leave until 2:55PM. Buying a car should not have take this long. The next morning, May 24, I contacted the dealership about the breaks feeling soft while riding home and ended up opening a claim through Hyundai. That afternoon Friday May 24, I decided to wash the car and take off the front license plate (not required in my state). Upon removal I noticed an excessive amount of holes in the front bumper and paint peeling on our brand new car. I reached out to the sales rep who acknowledged the incorrect install by their service department. I requested an exchange through their 3 day shopper assurance and was told, no need to return it, that they will get it resolved for me. After little communication and ignoring multiple requests to exchange the new car due to damage from an incorrect install and breaks feeling soft, the sales rep continued to reassure that they would get this resolved. I continued to call Hyundai claim to update them and continued to reach out to Len Stoler. After much delay and many excuses on Len Stoler side, May 29, I was told NOTHING would be done. My case is still open with Hyundai but is pending response by the dealership. Len Stoler markets the 3 day exchange directly on their website and did NOTHING to resolve an issue they caused. Process has been miserable, unprofessional on Len Stoler side, and embarrassing for Hyundai.

Worst car buying experience ever. Arrived cat closing, wasn't aware they close at 5 on Saturday. Was ready to buy the car we had looked at a week prior. Made the deal, sales woman confirmed we were fine after 5. Waited 3 hours past closing on a Saturday for meeting with finance guy to close our deal. At 830pm they tell me they can't close, finance didn't know we were out there waiting. Saleswoman just stared and said nothing. Best of all, while we waited for finance, the 2 sales people took our car to gas it up, and on the way stopped at little Caesars acrossed the street for dinner. Giant waste of time, terrible customer experience. Would not recommend anyone waste their time at this place.

They are scammers they pushed me to go with financing even I was ready to do the whole payment. They mentioned it will be no interest rate. They did not disclose the 4000 $ financial charge. When I went to discuss They said it's on ally financial, they can't do anything. Remaining amount was 6085 but ally financial said its 10585 amount they got from dealer. Ally financial said talk to dealer.

Vehicle has been there since Jan 21st - Today, March 19th - Scott Gables reported it has not been touched and he doesn't know when it will be. We could get a rental for 5 days but the waiting list is 60 people long. I have contacted WBAL and Our Lawyer. Our son is fortunate we have an extra car but he continued to pay a loan payment and insurance on a car he isn't driving.

I wish all vehicle purchases went as smoothly as my most recent one did. Everyone at Len Stoler conducted business with me in a manner that was courteous, patient, professional, honest, and full of integrity. Dion offered me a very reasonable price for my new vehicle and was quite accommodating with my various requests. Both he and Maria were willing to take the time to answer my plethora of questions. This car buying experience was as pleasant as such a transaction can be. I will definitely keep Len Stoler Hyundai in mind the next time I am going to purchase a vehicle.

First of all the service dept NEVER answers their phone. Three times I had to stop in in person to make an appt.. There was some question as to whether the appt was ever made. My oil change took TWO HOURS! The only saving grace was Deanna the service writer who helped me. She was more courteous than anyone else.

I had a service appointment schedule for 3 PM 1/16/24. I called and was given the option to come in at 1:30 PM. I get there at 1:20 p.m. and was told by Kelly that there was no one to service my vehicle everyone came in and left. I rescheduled my service for 2 days later. I received a call thirty minutes after my service appointment was supposed to start to ask whether or not I was still coming in for service. The day of service I asked to speak to the service manager Scott Gable who proceeded to tell me that "It was a snow day, What do you want me to do!" I asked him to comp my oil change and he told me "Oh no, we don't do that!" He was very condescending and offered to solution to the lack of customer service or waste of my time. Needless to say I am VERY DISAPPOINTED and will not be giving my business to them anymore.

Bought our 2024 Santa Cruz back in October 2023 from Aaron Goulbourne, Sales Specialist, Len Stoler Hyundai 11275 Reisterstown Rd Owings Mills, MD 21117. It was a great experience, and we got a great deal on the vehicle. Aaron got us top dollar for our trade-in, even with multiple dealer discount on the Santa Cruz. After the sale, Aaron contacted us to ensure our satisfaction. Go see Aaron, you will be pleased...we are.