Reviews
On time, quick,and efficient.
On time, quick,and efficient. They texted me while the work was going on and again when my car was ready.
On time, quick,and efficient.
On time, quick,and efficient. They texted me while the work was going on and again when my car was ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear our team at Koons Kia of Owings Mills provided timely and efficient service. We appreciate your feedback!
I had a Safety Recall addressed and I was pleased that it
I had a Safety Recall addressed and I was pleased that it did not take a long time to complete the job. My Service Advisor, Samantha, was professional and courteous and kept me updated on the progress of the service.
I had a Safety Recall addressed and I was pleased that it
I had a Safety Recall addressed and I was pleased that it did not take a long time to complete the job. My Service Advisor, Samantha, was professional and courteous and kept me updated on the progress of the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience! We're glad to hear that Samantha and the team at Koons Kia of Owings Mills provided efficient and professional service. Your satisfaction is our priority!
Scheduling was easy and available at a convenient time.
Scheduling was easy and available at a convenient time. The service contact got the work started quicky and completed ahead of the estimated time. Very pleased.
Scheduling was easy and available at a convenient time.
Scheduling was easy and available at a convenient time. The service contact got the work started quicky and completed ahead of the estimated time. Very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that scheduling and service were convenient and efficient at Koons Kia of Owings Mills. Thanks for sharing your positive experience!
I have been a customer with Koons for many years and
I have been a customer with Koons for many years and service is đź‘Ť great always.
I have been a customer with Koons for many years and
I have been a customer with Koons for many years and service is đź‘Ť great always.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Levenia, we are glad to hear that our team has provided excellent service. Thanks for trusting Koons Kia of Owings Mills with your automotive needs.
SHADY, SHADY, SHADY- wasted our time!
SHADY, SHADY, SHADY- wasted our time! Bumped the price of a used car up $1000 after we test drove and said we were interested. Came back the next day to purchase and they added the $1000 to the bottom line!! The sales manager Josh- just a cocky jerk. No thanks!! We won’t buy from another Koons anything AGAIN!!
SHADY, SHADY, SHADY- wasted our time!
SHADY, SHADY, SHADY- wasted our time! Bumped the price of a used car up $1000 after we test drove and said we were interested. Came back the next day to purchase and they added the $1000 to the bottom line!! The sales manager Josh- just a cocky jerk. No thanks!! We won’t buy from another Koons anything AGAIN!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience. We strive for transparency and fairness in our pricing, so this feedback is concerning. We'd like the opportunity to address this situation directly with you. Please reach out when you can. Thank you, Ron Howard - General Manager - ron.howard@koons.com
KENT KELLY REFUSE TO USE COUPON I HAD WAS NOT EXSPIRED I
KENT KELLY REFUSE TO USE COUPON I HAD WAS NOT EXSPIRED I was told needed other services that was not needed
KENT KELLY REFUSE TO USE COUPON I HAD WAS NOT EXSPIRED I
KENT KELLY REFUSE TO USE COUPON I HAD WAS NOT EXSPIRED I was told needed other services that was not needed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm sorry to learn about your experience with the coupon and additional services. We aim for transparency in all our dealings, so this feedback is concerning. I'd like to understand more about what happened here and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ron Howard - General Manager - 443-471-2750
The Service Department staff members were very friendly
The Service Department staff members were very friendly and helpful. They were professional and accommodating when I requested that my driver's side seat be covered so that it would be protected while being serviced. The staff also kept me updated regarding the service progress. This made my experience a pleasant one.
The Service Department staff members were very friendly
The Service Department staff members were very friendly and helpful. They were professional and accommodating when I requested that my driver's side seat be covered so that it would be protected while being serviced. The staff also kept me updated regarding the service progress. This made my experience a pleasant one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know our Service Department at Koons Kia of Owings Mills met your expectations and made sure you had a pleasant experience. We always aim for professionalism while keeping customers updated throughout the service process. Thanks for leaving us this review!
Koons service department was wonderful!
Koons service department was wonderful! Scheduling was easy and they were very accommodating. The service technician was great!! .
Koons service department was wonderful!
Koons service department was wonderful! Scheduling was easy and they were very accommodating. The service technician was great!! .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that our service department at Koons Kia of Owings Mills made your experience a great one! We strive for easy scheduling and top-notch service. Thanks for the review!
Ellflago and Samantha were very helpful and professional.
Ellflago and Samantha were very helpful and professional. They had a great attitude and friendly. Customer Service was great.
Ellflago and Samantha were very helpful and professional.
Ellflago and Samantha were very helpful and professional. They had a great attitude and friendly. Customer Service was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that our team at Koons Kia of Owings Mills provided you with excellent customer service. Your kind words about Ellflago and Samantha are much appreciated!
This was a very smooth and professional experience,
This was a very smooth and professional experience, everyone was easy to work with to get the deal done.
This was a very smooth and professional experience,
This was a very smooth and professional experience, everyone was easy to work with to get the deal done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know your experience at Koons Kia of Owings Mills was smooth and professional. We strive for top-notch service like this! Thanks for sharing this positive feedback—we appreciate it!