Sheehy Toyota of Laurel

Sheehy (It’s Easy!) Toyota Laurel Purchase Experience: — NOT!!” Upon arrival; Vultures/Slick Sales Representatives trolling and ready to pounce even if you are currently working with another sales representative. Low Ball Appraisal Team - lying (LYING) about things wrong with your trade-in just to give you very (VERY) low bottom line dollars. Finance - Slick Team - Just when you think you have your purchase price locked in — the Finance person will over sell unnecessary warranties and don’t apply for a loan cause you will get stuck with a very high interest rate; —and when you ask why; they will give a xx answer like “you were late making payments on your previous car” — and this statement was make without any knowledge (they are just throwing out a brunch of verbal crap). Is there an honest and up front car sales dealership - Not Sheehy Toyota of Laurel. Oh yeah, if you have use the bathroom or need to get a drink — you better watch it while you walk; because those Vulture Trollling Sales Representatives will mow you down and cut you off trying to get to their next sale/customer. —and NO; they don’t even say excuse me” or wait for you to walk by!!! xxx Got bumped into/cut off 3 times - with “no excuse me”. None!. One sale representative was even blocking the double sliding glass entry door using a tablet and talking with a potential customer; no decency to even move out of the way of people coming in or going out. All Sheehy Sales Related Teams/Members we dealt with - just “Played Us” (the customer) Stupid!!! —and No we are NOT Stupid!!! Very Bad and Sad Experience!!! —and it shouldn’t have to be like this…. Drop the Lying and Slickness or you going to loose more customers!!!

Very pleased. Everyone was very professional and pleasant. A special thanks to Marshall J. He was very knowledgeable, engaging and personable. He felt like part of the family. He kept us informed and updated during the transaction. Hw followednwith us after the purchase. Will definitely be purchasing again real soon.

They very responsible, my brand new car toyota corolla cross, would work due to a sensor failure, they fix it and gave me a brand new rental car meantime.

Great job thanks for the advice and good way to show it all the offers and rate appreciate all the help while I was in Dealer

I purchased a2021 Audi Q5 on Oct 16, 2024. I purchased a Platinum Toyota Service Agreement for $4800 in addition to car cost. I was sent an agreement from Toyota Financial Services for a Gold Plan! I have returned to Sheehy ‘no less than’ 8 times to have issue corrected! TFS says dealership must fax correction to them! I have spoken to Sean; Mike; and my salesman numerous times with nothing being done! I paid for Platinum plan & have documentation to prove… I have shown to finance dept at Sheehy, to no avail!

Thank Mr Kingsley OSSEI, you made me got a very nice deal with the 2023 TOYOTA TACOMA SR5. Best dealer, very good customer care and patient..Thank you my man.

Just purchased another beautiful new Toyota Sienna XLE Hybrid 2025 from Mr. Sam Michael of Sheehy Toyota of Laurel yesterday. The sales experience was exceptionally great and it took only one hour for the key to be handed over to me. I thank Mr. Sam Michael and his team for the best sales experience they provided for a returning customer. Best wishes and Happy Holidays!

Every time I come for service on my RAV4, which is the usual oil change/rotation/etc., it takes several hours. Often times I don’t get updates on how long the service will be. The service representatives always push for me to purchase additional services that are not necessary for my vehicle. They then proceed to hound you with multiple emails and texts about reviewing the service. I personally wish I knew a good mechanic that could help me instead of this waste of time.

Purchased a brand new Sienna Platinum from this dealership. They were the only dealership within 250 miles with what my wife wanted. Spent 2 days back and forth with the Kevin, the sales associate, trading paperwork and getting ready to drive 4 hours to the dealer for the call. Received a phone call from the sales manager the day before I was supposed to pick it up informing me the van was sold out from under me. They did locate a similar, more expensive one. I then spent another day discussing price, and was misquoted pricing, in writing, 5 different times. While these struggles should have clued me in this deal was a setup for challenges, I proceeded with the purchase and scheduled an appointment at the dealership. Upon arrival I found the vehicle was not prepped, the finance person was not even at the store, the sales associate knew nothing about the van, and the gas tank was empty. After signing the papers the sales associate hooked my wife’s phone up to the car but told us nothing else about the vehicle. I will say everyone on site was friendly and pleasant, but the customer service for what we were paying for a new van was severely lacking. I live far enough away I wouldn’t likely ever use this dealership again anyway, but I caution anyone looking to buy a vehicle here. Do not expect stellar customer service walking into the sale.

I bought another beautiful new Sienna XLE from them for our business. Sam Michael gave me the best price they can offer. Overall my sales experience was wonderful with Mr. Sam Michael, Mr. Joshua Felson and the finance manager. I was out in one hour with a beautiful minivan from their showroom.