Koons Woodbridge Hyundai

We went to this dealership prepared to walk out with a car. The shoddy service began with a phone call in which we were told a specific car. Was available. When we arrived at the dealership (about 20 minutes later) we were told that particular car was “not for sale “. Our second choice was available but at another location. The salesperson said he’d return in “10 minutes “. 30 minutes elapsed in which we were basically ignored by all of the staff, despite the fact that we were the only customers in the showroom and I was wandering around the showroom looking at other vehicles. Finally someone approached and asked if he could help. He promised to call the absent salesperson. In the meantime every salesperson in the place was drawn outside to a lady giving out parking tickets. They swarmed like ants, making comments such as”she’s bored” to “she’s looking for attention “. All this in full view and earshot of their single customer. We left without a car and without anyone even noticing that we left. Koons lost an easy sale and a good customer today.

Poor service - charged $90 some dollars for an oil change when my vehicle is only 2 years old and has 33k miles. Hyundai states that you get complimentary oil change up to 3 years or 36k (whichever comes first) however I was charged because I have received the maximum of 4 complimentary oil changes they offer. Nowhere on their website or when the vehicle was purchased did they mention you only get 4 free oil changes. Ridiculous and very poor customer service. Never again getting oil changes for that outrageous price at Hyundai.

Show experience Cordial except tha last person she needs human relations , I still need to configure out my radio the salesman told me , he can help , so I still need to come to the dealer

Clean friendly caring professional the personnel were attentive nothing short of my experience was other than the best

Koons Hyundai of Woodbridge presented professional and courteous customer service during my appointment visit with them. The explained in detail the process and issues of my vehicle.

Good communication, friendliness, and a good deal. The salesman, Sean , and the finance person were excellent

I came in 2 weeks ago because my AC went out in my car. My first time there, I took off from work to bring my car in at 9:30 a.m. I waited there until 4:30 p.m. only for them to tell me they didn't have the part needed to fix my AC! I told Paul, the service rep who handled my case, I had an appointment to be at by 4:00p.m. I had to cancel that appointment because my car was not ready to be returned to me. They ordered the part that was needed and a few days later Paul called me to tell me to come in the following Monday for them to finish the job. I took a half day off work and drove to the center for Paul to tell me the AC machine wasn't working. He told me to try back that Thursday. I called before I drove there to make sure the AC machine was fixed. Whoever I talked to from the scheduling department allowed me to book an appointment for that day. I took ANOTHER half day off from work, drove an hour to get there, for them to tell me the AC machine was STILL broken! When I asked why I was allowed to make the appointment if the machine did not work, Paul and Robert, another rep that works there, told me the person who schedules the service appointments really has no clue if the shop has the parts needed or the ability to fix your car when you schedule your appointment. If you come here, it's basically a gamble if your car can/will be serviced. You waste so much time going there for them to be like "oh well." Oh! and if you need a loaner vehicle apparently you have to pay $85 a day?!! Paul called me yesterday to tell me that AC machine was fixed. I agreed to come in, but let him know how dissatisfied I was with the service I had been receiving, seeing as this would be my FOURTH time coming there to get ONE thing fixed. I work in education and I can't keep taking off work only for there to be some reason why they can't do the job. Paul was very dismissive of my complaint telling me he was "doing me a favor" by letting me come in that day without an appointment. He kept trying to make excuses for why my experience was a such a headache, was condescending, never apologized for the poor service and kept trying to cut me off while I was speaking. I brought my car in today and they fixed the AC, and LO AND BEHOLD! When I got home, I noticed the clutch to release the hood of my car was just dangling from a wire and the siding was not put back in place! CLEARLY a sloppy job! NOW, I will have to go up there a 5TH TIME so they can fix this crap!! I'm extremely disappointed with my experience! -1611/10 would NOT recommend ! If I could rate this place negative stars I would!

I came in 2 weeks ago because my AC went out in my car. My first time there, I took off from work to bring my car in at 9:30 a.m. I waited there until 4:30 p.m. only for them to tell me they didn't have the part needed to fix my AC! I told Paul, the service rep who handled my case, I had an appointment to be at by 4:00p.m. I had to cancel that appointment because my car was not ready to be returned to me. They ordered the part that was needed and a few days later Paul called me to tell me to come in the following Monday for them to finish the job. I took a half day off work and drove to the center for Paul to tell me the AC machine wasn't working. He told me to try back that Thursday. I called before I drove there to make sure the AC machine was fixed. Whoever I talked to from the scheduling department allowed me to book an appointment for that day. I took ANOTHER half day off from work, drove an hour to get there, for them to tell me the AC machine was STILL broken! When I asked why I was allowed to make the appointment if the machine did not work, Paul and Robert, another rep that works there, told me the person who schedules the service appointments really has no clue if the shop has the parts needed or the ability to fix your car when you schedule your appointment. If you come here, it's basically a gamble if your car can/will be serviced. You waste so much time going there for them to be like "oh well." Oh! and if you need a loaner vehicle apparently you have to pay $85 a day?!! Paul called me yesterday to tell me that AC machine was fixed. I agreed to come in, but let him know how dissatisfied I was with the service I had been receiving, seeing as this would be my FOURTH time coming there to get ONE thing fixed. I work in education and I can't keep taking off work only for there to be some reason why they can't do the job. Paul was very dismissive of my complaint telling me he was "doing me a favor" by letting me come in that day without an appointment. He kept trying to make excuses for why my experience was a such a headache, was condescending, never apologized for the poor service and kept trying to cut me off while I was speaking. I brought my car in today and they fixed the AC, and LO AND BEHOLD! When I got home, I noticed the clutch to release the hood of my car was just dangling from a wire and the siding was not put back in place! CLEARLY a sloppy job! NOW, I will have to go up there a 5TH TIME so they can fix this crap!! I'm extremely disappointed with my experience! -1611/10 would NOT recommend ! If I could rate this place negative stars I would!

Michael was friendly and professional. He made sure I went home with exactly the car I wanted. He followed up the next day as well.

I had a good experiance getting my hyundai elantra. The staff there was helpful and I was in and out within a few hours