Fitzgerald Hyundai Rockville

We own a 2017 Santa Fe, which we bought at Fitzgerald‘s. All of a sudden no sound came from the radio, and we brought it in to the service department. They did a diagnostic test and charged us $220, fair enough, and identified the problem as a blown amplifier that needed to be replaced. They said the part would be $1500 and would take them two hours to remove the old one and install a new one which would result in a charge of $550, about $2000 all in all. When I got home I went online and found the OEM part at full retail for $850 about half of what they were charging. Note this was full retail from the OEM. This was not some secondhand or discount part. I ordered the part and having no particular skill in car repair or radio repair I removed the old amplifier and installed a new one in approximately 15 minutes. There were three easy to reach bolts that needed to be removed the wire harness that was unplugged and then plugged back into the new one. Fitzgerald was going to charge double the full retail price for the part and then either it’s service department is as incompetent as can be if it was going to take their skilled professionals two hours to do what it took a rookie novice 15 minutes to do or they were simply overcharging by billing for two hours what was a 15 minute job. In any event, we certainly will never go back to the service department, where they grossly overcharge for parts and labor. PS I ended up buying the part on eBay for $350 and it works fine.

First of all, I’m a customer. I purchased a new vehicle and the customer service in the Service department is horrendous. Consistently not returning calls and consistently dropping the ball. If I could rewind time, I’d take my business elsewhere. P.S. still waiting on a return call about an issue with my vehicle since I picked it up (3) days ago.

If you are in a market for a Hyundai then go to Alres, extremely seamless buying experience. They will do what they say, no playing around, friendly and great customer service. It was awesome to work with the finance manager Triston was very helpful, ready to explain, and very friendly, unlike most finance managers. HIGHLY RECOMMEND!!! One of my best car buying experience ever....

Horrible sales team and even worse service department. They really need to consider firing Lynn Pittmon, is he extremely rude, hostile and will most likely flip out on you for calling to get an update on a vehicle that they have had for weeks. Because of this dealership I will never again buy a Hyundai or KIA ever again!

We visited and test drove a Palisade at Fitzgerald Hyundai on Sunday. We chose the dealership because we have had a great experience servicing our Subaru there and we liked the "no haggle" concept. The online "FitzWay Low Price" for the vehicle was $47,465. After our visit, later the same day, the salesperson sent us a follow up email in which he provided a "FitzWay Low Price" with "no haggle" of $46,215. There were no obvious rebates or other incentives included in this price. When we told the salesperson on Monday we were ready to purchase the vehicle, we asked for the "out the door" price worksheet with tax, tags, title, etc. The worksheet we finally received on Wednesday (after having to follow up) was based on the original online price of $47,465. After we pointed this out, the salesperson sent us a new worksheet with a price of $46,715 - ie, still $500 higher than the "FitzWay Low Price" we were given initially. When we asked the salesperson to honor the original price sent to us, he told us "I never sent pricing before today." Whatever. I'm sure technically this explanation is probably correct and the price we were sent Sunday was somehow not *actually* a price in the fine print, magical world of car sales-speak but our experience shows that Fitzgerald's pricing is not really transparent and "no haggle" after all (and was a waste of our time). We walked away, contacted another dealership with the same vehicle/trim package later that Wednesday, they matched the "FitzWay Low Price" of $46,215 we had originally been quoted, we bought our Palisade there yesterday, and we are now happily enjoying our new vehicle.

We visited Fitzgerald Hyundai Rockville as we were interested in selling our car and wanted an appraisal. Despite clearly explaining this to three people, they were perpetually confused thinking we were there for a lease buyout and then a trade in. They gave an us an incredibly low offer. When we went to leave, we discovered they took the plates off of our car during the appraisal before we had even discussed or agreed a price. The manager was bewildered that we found this inappropriate and out of line and accused us of having an attitude. Presumably, this is an aggressive tactic designed to make people feel like they can't walk away from a terrible offer. We proceed to sell our car to another Hyundai dealer, who offered us almost $4,000 more than these crooks and were much nicer to deal with.

Service staff are surly and dour. I thought it might just be me, but a customer walked in and greeted everyone with a hello and a smile and no one even looked up or said anything. She looked at me as if to say "what is with these people?" I have no comment on sales, but the service folks are downright unfriendly.

Tong Liu helped me get my Dream Car. Everything was explained to me and I was so happy, comfortable & educated on the Car's technology. I received my dream car at a great rate and Tong Liu was super super helpful and is someone I can rely on for my automotive needs.

They had the car I wanted at a price much lower than dealers closer to me. I was able to do most of the purchase online which reduced wait time at the dealership.

I brought my car in for service on August 14 and they lost, or may have stole the key FOB to my car. I called immediately after leaving the service department. They told me they would check the cameras. I waited a couple days to give them time. I then left 3 voicemails for Lynn Pittmon over the next week. None of my voicemail were returned with a call. After another two calls, I was eventually able to get Lynn on the phone. He told me that he would need to speak with his manager and would get back to me. It is now September 7 and over 3 weeks later and there is still no resolution or attempt to communicate with me.