Reviews
Great job
I dropped my car off for an oil change. They did great work. Highly recommend. Michelle is always helpful. Always a pleasure. You won't go wrong taking your car here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kim! Thanks so much for your very kind review. We'll be sure to thank Michelle for providing you with such amazing service. If there is ever anything else that we can assist you with in the future, please always feel free to let us know. Thanks again and see you next time!
Waited 2 extra hrs. No one informed me my car was done....
Waited 2 extra hrs. No one informed me my car was done. Had to asked if they were completed serving my car.No one shared updates on my car and it's service. Definitely not what I expected and have experienced in the past.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear about this, Lashana. This information is very important to us and has been given to management to look into for improvements to our process to better assist our clients moving forward.
They honored the Cars.com quote.They worked quickly to...
They honored the Cars.com quote. They worked quickly to get my car ordered and responded promptly to my emails.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ken! We appreciate you taking the time to review your experience with our team here at BMW of Owing Mills. We're thrilled to hear that you are happy with the service that you received. Congratulations on your purchase, we hope that you are enjoying it!
Nice reliable service. Friendly people. Easy to set up...
Nice reliable service. Friendly people. Easy to set up appointments etc. Convenient location. Provided a good loaner. Finished work on time and as promised. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We really appreciate it. If there is ever anything else that we can assist you with, please let us know. Thanks again!
Always accommodating and willing to assist. Car care is...
Always accommodating and willing to assist. Car care is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear, thank you!
Our salesperson, Rodney, was great. He was professional...
Our salesperson, Rodney, was great. He was professional and made the process almost seamless. Daniel was very professional also. Like the paperless contract a lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear that, thank you!
Don't bother leasing with this dealership. Incredibly...
Don't bother leasing with this dealership. Incredibly overpriced. Doesn't answer questions when trying to get into the specifics but keep asking you if you're ready to place an order.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello there albertrobin, we are very sorry to hear about your experience at our dealership. This information is very important to us and has been given to management who would like to speak with you about it. Unfortunately we are unable to locate contact information for you based on the name on your review. Please reach out to our General Manager, Imran Javed when you have a moment at (410) 902-8700.
Great and fast service! Really good communication and...
Great and fast service! Really good communication and follow up. I’d recommend taking your vehicle here and receiving a nice video about your multi point inspection as well! Very innovative!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that, thank you!
I reached out to this dealership to inquire about a BMW...
I reached out to this dealership to inquire about a BMW 228i Gran Coupe. Rodney and David were very responsive to my questions and didn't mind communicating by email, text, and phone vice having me make a trip into the dealership to get the answers to my questions. Since I was looking for a White exterior color in a specific price range and mileage, I ultimately did not purchase a car from BMW of Owings Mills. However, their efforts suggest this is likely a great dealership to purchase from. So please consider going to see Rodney Berry or David Hess at BMW of Owings Mills. I think they will take care of you given the opportunity.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! We truly appreciate you taking the time to write such a nice review. We'll make sure to thank both Rodney and David for providing you with excellent service. Thank you for your recommendation. Please let us know if there is anything in the future that we can assist you with.
Great job
I had a flat tire. Dropped my car and they did a great work and finish the work on time. I will highly recommended. Great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy to hear that, thank you Shumile!