Reviews
Had experience of buying my x5 yesterday.
Had experience of buying my x5 yesterday. Our sale advisor Karen was very good. Nice, friendly and very attentive. Thank you, Karen.
Had experience of buying my x5 yesterday.
Had experience of buying my x5 yesterday. Our sale advisor Karen was very good. Nice, friendly and very attentive. Thank you, Karen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ali, thank you for the awesome feedback! You're right, Karen is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Team at BMW of Owings Mills
Bad experience
We did not have a good experience with Howard at this location. It was clear that anything other than a guarenteed sale was not a priority for him. Ignored our asks and was annoyed when we didn't rush to a decision. Now happy X3 owners from another location.
Bad experience
We did not have a good experience with Howard at this location. It was clear that anything other than a guarenteed sale was not a priority for him. Ignored our asks and was annoyed when we didn't rush to a decision. Now happy X3 owners from another location.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
On behalf of BMW of Owings Mills, we would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further, please do not hesitate to contact us directly. Sincerely, The Team at BMW of Owings Mills
Valued Customer for over 25 years!
Recently I purchased probably my tenth vehicle from BMW of OwingsMills formally known as Northwest BMW. As always it was an easy transaction. This is why we keep coming back… Everyone is friendly and welcoming they continue to go the extra step to make sure you are happy and satisfied with your purchase. The employees may have changed over the years but the standards and expectations as a customer are still exceptional. From the Sales Department, to the Technicians and the Service department and every where in between you can expect to be treated with professionalism, courtesy and respect. Which is why I would highly recommend BMW of Owings Mills everyday.
Valued Customer for over 25 years!
Recently I purchased probably my tenth vehicle from BMW of OwingsMills formally known as Northwest BMW. As always it was an easy transaction. This is why we keep coming back… Everyone is friendly and welcoming they continue to go the extra step to make sure you are happy and satisfied with your purchase. The employees may have changed over the years but the standards and expectations as a customer are still exceptional. From the Sales Department, to the Technicians and the Service department and every where in between you can expect to be treated with professionalism, courtesy and respect. Which is why I would highly recommend BMW of Owings Mills everyday.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are absolutely thrilled to hear how happy you are with your purchase and the service that you received from our team. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again - see you next time!
The best service I’ve had since I purchased my car and I
The best service I’ve had since I purchased my car and I would recommend bmw of Owings mills
The best service I’ve had since I purchased my car and I
The best service I’ve had since I purchased my car and I would recommend bmw of Owings mills
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that, thank you!
Great service at bmw
I was getting some service at the bmw on Owings Mills and this dealership is extremely well organized and the service is great, i to my Bmw X5 there with a lot of problems and came out like new. Mr. Derrick was my service advisor and he was in touch with me the intire time. Great jobs guys.
Great service at bmw
I was getting some service at the bmw on Owings Mills and this dealership is extremely well organized and the service is great, i to my Bmw X5 there with a lot of problems and came out like new. Mr. Derrick was my service advisor and he was in touch with me the intire time. Great jobs guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ana! We appreciate you taking the time to share your feedback with us. We're glad that we could help. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!
The negotiation process and the ease of communication was
The negotiation process and the ease of communication was top notch. Jesse, their Sales GM went above and beyond to make sure customer satisfaction was his primary goal. The entire process was done remotely and cars were shipped out to us. Thank you Jesse and BMW of Owings Mills for making it seamlessly efficient transaction.
The negotiation process and the ease of communication was
The negotiation process and the ease of communication was top notch. Jesse, their Sales GM went above and beyond to make sure customer satisfaction was his primary goal. The entire process was done remotely and cars were shipped out to us. Thank you Jesse and BMW of Owings Mills for making it seamlessly efficient transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear that you are happy with the service that you received from our team. If there is ever anything else that we can assist you with in the future, please feel free to let us know. Thanks again and congratulations!
I love Everyone I work with , they get you in in out ,
I love Everyone I work with , they get you in in out , take care of you. Love them my whole team.
I love Everyone I work with , they get you in in out ,
I love Everyone I work with , they get you in in out , take care of you. Love them my whole team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear that, thank you!
I find the dealership to be organized, with scheduling of
I find the dealership to be organized, with scheduling of appointments. You are usually in and out it a reasonable length of tom. Mechanics are knowledgeable and through. I trust their service.
I find the dealership to be organized, with scheduling of
I find the dealership to be organized, with scheduling of appointments. You are usually in and out it a reasonable length of tom. Mechanics are knowledgeable and through. I trust their service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear this, thank you!
Excellent customer service.
Excellent customer service. My salesperson listened, and knew exactly what I wanted. He made sure the options that I was interested in were ready for me to look at and test drive. The financing process was top notch and everyone was very thorough. Overall awesome experience with Eric L. and Tanya A.
Excellent customer service.
Excellent customer service. My salesperson listened, and knew exactly what I wanted. He made sure the options that I was interested in were ready for me to look at and test drive. The financing process was top notch and everyone was very thorough. Overall awesome experience with Eric L. and Tanya A.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear that, thank you and congratulations on your new BMW!!
Very responsive and accommodative in accessing the
Very responsive and accommodative in accessing the problem, ordering replacement part and completion of job.
Very responsive and accommodative in accessing the
Very responsive and accommodative in accessing the problem, ordering replacement part and completion of job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that, thank you!