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I never write reviews, good or bad, but what initially started out a great experience with Autoline turned into a bit of a nightmare and I feel like it’s... my consumer responsibility to share this with anyone who would consider buying a car from them. We bought a used Honda Fit remotely from NJ for my daughter for high school graduation. Car seemed great: one owner car fax, no accidents, and Autoline was really nice. I asked them if the car had any problems that we should be aware of. They said no, perfect condition just some minor scratches. They took the car through state inspection for us, and took it for a pre-sale inspection at the local Honda dealership. Presale inspection checked out ok from the Honda dealership. Then the car arrived. It was missing three lug nuts, the cap to the wind shield wiper fluid, had a steering problem with a loose bar of some kind in the front axil, and an extension cord wire attached to the battery, and the air conditioner wasn’t working. I called the sales person at Autoline quite upset and he swore to me that he drove the car around and the air conditioning was fine and the steering was fine. He didn’t know about the other stuff and the manager would call. No one called back. I also reached a manager at the Honda dealership. They apologized, took responsibility for botching the inspection, and refunded the inspection money. However, it took many more calls to get the Autoline manager to get back to me. By then we had taken the car to a mechanic and already spent over $400 on fixing the weird stuff. Air conditioning did not work when recharged and it turned out there was a huge leak in the condenser, which could not have held any coolant a week back. Form this I have to surmise that driving around with the air working could not have been a real thing. When I did finally reach the manager, he was prickly about the problems, said he had to investigate, tried to put it all on the Honda dealership that did the presale inspection. I seriously questioned his relationship with the Honda dealership, that prompted the report to come back with no issues. They basically didn’t inspect the car at all, and Autoline also told me it had no major problems, both wrong. He said that if the car was local they would have fixed it. But it wasn’t local, so I asked him for some compensation to help fix it here. When we were buying the car, I got so much niceties about taking care of their out of state customers, I really thought they would help a little with this! At this point the air conditioner was going to cost $700. He got very short, tried to hang up on me several times, and never got back to me. That was May. We were traveling, so we are just getting back to fixing the car for my daughter to take to college. Today it turned out that the compressor was also completely shot. So the air conditioning problem will now cost $1300 minimum now. That’s going to be close to $2000 worth of problems that Autoline said didn’t exist when specifically asked. When I talked to the manager, he basically said it was buyer beware and they didn’t have to tell me. But do they get to outright lie when asked directly? Also, the car was also advertised as having Bluetooth. It does not. First day, I went to verify in the listing and it was already down. That listing also described the condition of the car. Usually these listings stay up forever after the cars are sold, so this was weird. I thought that I was very careful and did what I was supposed to in asking questions, getting inspections, getting car fax reports. Later I found an article on escrowing money for things like this, which I will definitely do in the future. I still put this on Autoline. We live in a time of customer service, honesty, and online reviews. I have to say that everyone at Autoline was super nice until we had this major problem and needed them to make it right. They did not. If Autoline reaches out and makes a good faith effort to solve this somehow, I will h
Purchased the vehicle from Mike after numerous calls and texts because we were traveling from out of state. He was prepared and made the process quick... and easy. When a small issue arose post purchase, Brian ensured it was made right quickly and to our satisfaction. Great quality vehicles at fair prices with fantastic customer service!
Purchased a vehicle online from this dealership, without checking it out in person. I've done this numerous times before, and never had a problem until... this time. When I received the car it was delivered filthy not just on the outside, but also inside. Normally a dealership will detail a vehicle before selling it, well not this dealership. I can understand that the outside would be dirty from the transportation, but the inside should be clean. The inside smelled like wet dog, and had the prior owners dog hair all over. We spend hours vacuuming the car and cleaning all the smell, dog hair, and dirt out of the entire inside. That's something we didn't expect to have to do with a car we just purchased. Then there were trim pieces missing, which any reputable dealership would take care of before selling a car. Those trim prices aren't that expensive, and only take a few minutes to install that's just lazy on their part. It was also delivered with only 1 key, which really disappointed us. Usually if there is only 1 key, the dealership would provide a second key before selling the car. I even contacted the sales representative once I got the car, and asked where the second key was, and his response was that there wasn't one. Now any good dealership at that point would offer to provide either the funds to get a second key, or set up a time to get a second key at my local dealership. Then the car had undisclosed damages to the outside, especially the front bumper. There were numerous scratches and door dings, these weren't shown on any pictures. The front bumper was torn on the bottom, in two different places. I had to have those two spots repaired by a local body shop. Then I had to replace all four tires, since they were completely worn. I just can't believe that a dealership would sell a car with worn down tires. I guess they just don't care about the safety of their customers, and just care about making money. I even contacted the sales representative I was working with, and told him that I was unhappy with the purchase, and what all was wrong with the car. Well nothing was done to make anything better, not even offering to reimburse for the second key. Which in my opinion would be the least they could have done to make me happy. Overall my experience with this dealership is terrible, and I wouldn't recommend them to anyone.
Bought a 2012 Porsche Cayenne for my wife. Car is in excellent condition and runs great. Within the first week, there was a minor problem with elecronic... parking break showing failure erronously. I took the car back and they had it fixed the next day (sensor replacement). It’s been almost two months since than and My wife loves the car more everyday. Overall I am very happy with the purchase and recommend this dealer if you are looking for a great deal on luxury cars.
Brain is very nice, because he introduced the car’s style, car’s performance, and so on with patience. He recommend a suitable car for me, which i like... vert much. After trying that car, I looked up the information and bought the car on the third day. And my Friends bought cars here for half a year, the quality of all aspects is very secure, and i will like to recommend this shop to my friends who want buy the car in the future.
Super rude sales manager, we waited more than 20 minutes to get to see the car with no welcoming smile or anything from him. We drove 45 minute to see... the car and close the deal as he told me over the phone before coming that the price is negotiable but unfortunately he went down $100 only with a 17k car price. Super super unprofessional.
I really appreciate to all Autoline team for their unique customer service! I like change my cars often. Last 5 years I changed 7 cars. 5 of them I bought... from Autoline including my current one. I can not lie as some haters do on their reviews. As customer I never had problems with them or with vehicles which I purchased from them. They are professional and that’s why I am as many of their customers loyal to them. Keep it up guys!
Worst experience ever. Flew from LA to buy a car. The car was in such bad shape that pictures that were posted on the website didn't match what I saw in... person. Interior was dirty and never been cleaned even when dealer said he performed full detail. Test drove the car and apparently found in first 5 minutes transmission gear slip with grinding sounds and kicks. Just beware if this dealership. Scam
He does not know how to comminicate with his customer . all he cares is to sell a car and when somethings worng with a car he wouldnt care anything about... it.
They are really very friendly and helpful.You can find a lot of car depends about your budget.And also they can help you about auto loan.I really recommend... it.