Safford Hyundai of Springfield

Sales manager is very dishonest. I've also never been to a dealership that doesn't attempt to negotiate with a customer! Very strange. Was prepared to purchase a vehicle that day, they gave me the number, and severely low-balled my trade, while asking sticker for their car. I countered with KBB value for my trade, and offered to split the difference between KBB trade in and retail price on their car. Sales manager came out and said we were too far apart. Didn't make a counter offer. Didn't offer even a couple hundred off, or towards my trade. He did have the audacity to use the JD Power appraisal to show the trade value on the car they were selling - which is considerably higher than both Edmunds and KBB - but interestingly didn't offer the JD Power trade value for my car, which was $1100 more than I was asking. He offered me Black Book for my car ($5500, worth $7500, JD Power is $8600) He somehow wants me to believe he pays JD prices on other trades, just not on my trade! If I were a GM I would reprimand him for letting a potential deal walk by not trying to negotiate. Additionally I was told an old lady traded it in and barely drove it. Funny, considering the Carfax showed it was a leased twice, and delivered to them from another dealership - not an old lady. Safford either has a sales manager who overpays for trades, leaving no margin and lies about it, or a sales manager who low xxxxx every trade and lies about it. Either way, he lies! I was very clear, I'm ok with making a profit, but I don't trust people who won't work off the same sheet of music for both ends of the deal. You want to offer black book for my car, then I'll pay black book for yours. You want to offer KBB trade in for mine, I'll offer KBB retail for yours. Watch out for these guys.

I had an issue with oil consumption, and Alex, the service manager, was able to help me resolve it. Alex was great at handling the situation, efficient, and professional.

It was the best car purchasing experience I’ve ever had. Mo and Jason were wonderful and very professional. Great to work with

Great dealership. Extremely pleased with all phases of the procurement process. All staff (e.g., sales manager, finance officer) professional, competent, especially sales consultant Ahmad.

Very polite and courteous. Provided the necessary info and were efficient. Got the car 20 minutes earlier than promised

The team at Safford Hyundai was professional and easy to work with. They worked efficiently to help me find the right car at the right price. Highly recommended place to shop for you and your family.

Excellent service. Rene, Alex, and the rest of the staff are professional and friendly making every visit a pleasant experience.

Best car purchase experience. Friendly, approachable, and patient with all our questions. Thank you Mishelle.

What a great buying experience. Would highly recommend. Very friendly, approachable, and patient staff. Thank you.

Great service and staff. Didn’t have to wait and was out in a snap.