[{"id":464882,"firstName":"Michael","lastName":"Goodman","titleText":"Service Advisor","emailTxt":"mgoodman@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":144,"imageUrl":"https://cdn-user.dealerrater.com/images/34ff70540783.jpg","drDealerId":21985,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":521523,"personPtyId":43073837,"firstName":"Claudia","lastName":"Herrera","titleText":"Service Advisor","emailTxt":"cherrera@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/e4b43f8133f5.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1438387200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":464917,"firstName":"Vitaliy","lastName":"Khlebnikov","titleText":"Service Advisor","emailTxt":"vkhlebnikov@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":115,"imageUrl":"https://cdn-user.dealerrater.com/images/ad0fa7710910.jpg","drDealerId":21985,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":464919,"personPtyId":41695407,"firstName":"Rodney","lastName":"Rogers","titleText":"Service Advisor","emailTxt":"rrogers@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/7010899f6e88.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":16689,"firstName":"Ken","lastName":"Hanscom","titleText":"Service Manager","emailTxt":"khanscom@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/cf48ab9965b7.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":16688,"personPtyId":32962948,"firstName":"Jason","lastName":"Withrow","titleText":"Sales Manager","emailTxt":"jwithrow@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/f195c8086311.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1201824000","industryStartDtUtc":"1201824000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":440528,"personPtyId":32976706,"firstName":"Marc","lastName":"Dorfman","titleText":"Finance Manager","emailTxt":"mdorfman@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/8de01895b156.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":464918,"personPtyId":41924724,"firstName":"Harry","lastName":"Price","titleText":"Service Advisor","emailTxt":"hprice@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/3426e3bb29b7.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1391212800","industryStartDtUtc":"170812800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":260,"personPtyId":32962981,"firstName":"Michael","lastName":"Roy","titleText":"General Sales Manager","shortBioText":"We are open a few Sundays a year and I sometimes bring my dog WRX (Rex) in. Yes my wife and I named him after a Subaru. We just adopted him in August of 2008 and he has been a lot of fun. We can't wait to see how he will like going out on our Kayaks this Spring. I am sure that will be an adventure. Thanks again and let me know how we can serve you.","emailTxt":"mroy@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/c73734d7cdd3.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"749433600","industryStartDtUtc":"749433600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":464878,"firstName":"Greg","lastName":"Edwards","titleText":"Service Director","emailTxt":"gedwards@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/8cbf6dabb450.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":381,"personPtyId":33222059,"firstName":"Eddie","lastName":"Sarecky","titleText":"General Manager","emailTxt":"esarecky@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/7a0fd9d5705f.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464928,"firstName":"Bob","lastName":"Thompson","titleText":"Service Advisor","emailTxt":"rthompson@mileone.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/56b8174d7767.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":440546,"personPtyId":33362696,"firstName":"Sue","lastName":"Ireland","titleText":"Subaru Certified Sales Consultant","shortBioText":"Please feel free to bring your dog by for a treat!","emailTxt":"sireland@mileone.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/27e03681c6e7.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1075593600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440543,"personPtyId":32972420,"firstName":"Richard","lastName":"Cross","titleText":"Subaru Certified Sales Consultant","emailTxt":"rcross@mileone.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/f9ede2450a3a.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442039,"personPtyId":32976777,"firstName":"Mike","lastName":"Sarecky","titleText":"Sales Associate","shortBioText":"On my days off you can find me on the Golf Course.","emailTxt":"msarecky@mileone.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/3fb9a6dba401.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440521,"personPtyId":32970930,"firstName":"Rodrigo","lastName":"Andrade","titleText":"Internet/Sales Manager","emailTxt":"randrade@mileone.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/d2733a77c336.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440545,"personPtyId":32973866,"firstName":"Alan","lastName":"Goldberg","titleText":"Subaru Certified Sales Consultant","shortBioText":"I was born in Baltimore, Maryland and grew up in Silver Spring. I attended both Montgomery Blair High School and the University of Maryland. I have been blessed to be married to my wife, for 39 years. We currently reside in Gaithersburg Md. Together, we have raised two adult children and have 3 grandchildren. I spent 31 of my 36 years in the automobile business with a large local organization. I started out as a salesman in the early 80\u001as and that led to a position as manager. I have been involved as a manager for over a dozen manufacturers at the retail level. I have earned many top national awards for Sales, Management and Customer Satisfaction. It is now time to slow down and return to the simpler life of a salesman. I have assisted thousands of customers just like you to make the right buying decision. I look forward to utilizing my many years of experience assisting you and making your next car purchase a memorable one.","emailTxt":"agoldberg@mileone.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/ab8bc1c2911d.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"404956800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":336440,"personPtyId":32666111,"firstName":"Jim","lastName":"Boratenski","titleText":"Subaru Certified Sales Consultant","shortBioText":"Hello, my name is Jim Boratenski I have been with Herb Gordon Subaru almost 10 years. I have owned Subaru since 1977. At this time my family has 4 Subarus. I believe in helping families and individuals make a good decision in purchasing a new automobile that will be safe, comfortable, and reliable to drive. My goal for you is have a positive albeit a fun experience when working with me on your automotive needs. One of the reasons I came to Herb Gordon was the way they treat their clientele. I did research the way a prospective client would and found the words of their clients instilled me with the confidence that my clients would be treated with respect and with a helpful attitude making for a pleasant buying experience. Welcome to my family!\r\n\r\nSchedule:\r\nMonday: 9-5\r\nTuesday: OFF\r\nWednesday: 1-9\r\nThursday: 1-9\r\nFriday: 9-4\r\nSaturday: 9-6 (closing time)\r\n(If you need me during times not listed \r\nPlease call and I will be glad to accommodate your schedule. )","emailTxt":"jboratenski@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/04bb637db5ad.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1301616000","industryStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442593,"personPtyId":33026615,"firstName":"Marc","lastName":"LaSanta","titleText":"Subaru Certified Sales Consultant","emailTxt":"mlasanta@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/6e5bb58378bd.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440547,"personPtyId":32830681,"firstName":"Nick","lastName":"Burke","titleText":"Subaru Certified Sales Consultant","emailTxt":"nburke@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/c901c6b3119a.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442595,"firstName":"Gary","lastName":"Grace","titleText":"Subaru Certified Sales Consultant","emailTxt":"ggrace@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/1c611a828907.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601755,"firstName":"Debbie","lastName":"Colt","titleText":"Subaru Certified Sales Consultant","shortBioText":"I Love what I do....come see me, you will like the way I work. I have worked in the Auto Park here for 30 years....22 right here at Herb Gordon!! I am married to Wendy and have a 7 month old Bernese Mtn Dog named Grafton. Subaru is the best car to Own and Buy right now!! just ask CR.","emailTxt":"dcolt@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/476feb40f43f.jpg","drDealerId":21985,"industryStartDtUtc":"573177600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601756,"firstName":"Eric","lastName":"Monnig","titleText":"Subaru Certified Sales Consultant","emailTxt":"emonnig@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7fcfbde599fd.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601759,"firstName":"Jim","lastName":"Walker","titleText":"Business Manager","emailTxt":"jwalker@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fe07d4df321e.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":600066,"firstName":"Matt","lastName":"Phelan","titleText":"Subaru Certified Sales Consultant","emailTxt":"mphelan@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/59e50f9336fc.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":602724,"firstName":"Millie","lastName":"Hernandez","titleText":"Delivery Specialist","emailTxt":"mhernandez@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f282e6fccf00.jpg","drDealerId":21985,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601761,"firstName":"Sam","lastName":"Robledo","titleText":"Delivery Specialist","emailTxt":"srobledo@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/4c26ec64f500.jpg","drDealerId":21985,"dealerEmpStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Herb Gordon Subaru

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 PM - 9:00 PM
Service 7:30 AM - 7:00 PM

Herb Gordon Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 PM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

Reviews

4.9 out of 5 4.9
600 lifetime reviews. Includes reviews of Herb Gordon Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 17, 2019

    I stopped by to see what parts were needed for my mirror repair and Vitaliy looked at it and then fixed it on the spot (it turned out to be a simple replacement... piece). Outstanding service! He saved me another trip and took great care looking at my car.

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Vitaliy Khlebnikov

    Service Advisor

    (5.0) 115 reviews

  • 5.0 out of 5
    August 16, 2019

    Michael Goodman is excellent. He provides top notch service, everyone I dealt with today were amazing from cashier to person who brought my car around....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Goodman

    Service Advisor

    (5.0) 144 reviews

  • 5.0 out of 5
    August 16, 2019

    Vitali and staff provided exceptional customer service during my recent service appointment. They're the best! They serviced my 2018 Subaru Forester and... I gave total confidence in their work.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Vitaliy Khlebnikov

    Service Advisor

    (5.0) 115 reviews

    Alan Goldberg

    Subaru Certified Sales Consultant

    NOT RATED

  • 5.0 out of 5
    August 15, 2019

    Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service advisor... at Herb Gordon and he told me there was a known issue that so far had affected only a few people so there was no recall at this time. (Of course I had to be one of them 😂). Vitaliy told me to bring the car in so they could check it out. Thank goodness the issue occurred when I pulled into the service bay and tried to turn the ignition off! When they checked, my car indeed was one of the ones affected. My warranty has just expired a week prior (unbeknownst to me) so Vitaliy checked with Subaru and they covered the repair. I'm glad because I had been having the issue for over a month but the times it was happening had begun to increase in frequency. I am so happy that Vitaliy is my service advisor as he has always been willing to listen to any issues I have with my car and work to find a suitable resolution. Thank you SO much Vitaliy. If I had to report a problem, it would just be that the technician did not attach the housing that is at the base of the brake but I am technical enough so that I was able to do so myself.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Goodman

    Service Advisor

    (5.0) 144 reviews

    Vitaliy Khlebnikov

    Service Advisor

    (5.0) 115 reviews

  • 5.0 out of 5
    August 15, 2019

    Rodney Rogers was great to work with, professional, knowledgeable , pleasant with a friendly demeanor , He made sure I was happy with my service experience... , always kept me informed with a progress report , very proactive ! I will recommend him to all my friends & family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rodney Rogers

    Service Advisor

    (5.0) 46 reviews

  • 5.0 out of 5
    August 13, 2019

    It's easy to schedule service and their personnel are professional, competent and efficient. Michael helped me today and he delivered the excellent and... friendly service I've come to expect. I highly recommend them.

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your support! We're happy we could help. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!


    Worked with:
    Michael Goodman

    Service Advisor

    (5.0) 144 reviews

    Rodney Rogers

    Service Advisor

    (5.0) 46 reviews

    Bob Thompson

    Service Advisor

    (4.8) 21 reviews

  • 5.0 out of 5
    August 7, 2019

    Micheal Goodman has been my advisor for years. I know my car is in good hands every time I visit Herb Gordon Subaru. Mr. Goodman always explains the service... that my car needs in detail. The environment is friendly, courteous but professional.

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind words and this wonderful review. We sincerely value your business and we look forward to your next visit!


    Worked with:
    Michael Goodman

    Service Advisor

    (5.0) 144 reviews

  • 5.0 out of 5
    August 7, 2019

    My experience at the Herb-Gordan Subaru was truly excellent! They completed the repairs on my car in a speedy manor, and did a terrific job of communicating... what needed to be done. Rodney in the service department was especially helpful. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heidi, your satisfaction is our top priority. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!


    Worked with:
    Rodney Rogers

    Service Advisor

    (5.0) 46 reviews

  • 4.0 out of 5
    August 7, 2019

    Came in for a regular servicing/check-up on my Subaru. Customer service was great. I would highly recommend working with Rodney. He was courteous and checked-in... halfway through servicing to update me on progress. Thought the price was a little high, but I guess par for the area. Quality of servicing is very good and I would definitely go back to this service center for future needs.

    5.0 out of 5
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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rodney Rogers

    Service Advisor

    (5.0) 46 reviews

  • 5.0 out of 5
    August 6, 2019

    Free coffee, a foot massage, and a comfy chair to do some knitting made for a very pleasant waiting experience today while my Subaru was being serviced.... Mike was super duper helpful in giving me the facts about what needed to be fixed with my car (vs what could wait a wee bit) and Laurie (might not have been her name, but she's blond and has cool glasses) was very friendly and helpful in getting me a rental car to take home for the day when we found out that the work on my car would take a little bit longer than expected. You'll find nothing nothing short of kind, helpful service at this dealership.

    4.0 out of 5
    Customer Service
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    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much for choosing Herb Gordon Subaru as y...our first choice for service!


    Worked with:
    Michael Goodman

    Service Advisor

    (5.0) 144 reviews

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