Hyundai of Chantilly

I had an apt and parked the car in the lane, no one comes out so I go in and three Hyundai service managers sitting behind the counter, do not even look up to acknowledge there is a customer. After having to stare at them for a few minutes, I get acknowledged. After 2 hours for oil service (which is fine and to be expected) I see my car back in the lane, I assume my car is ready. Again went back and service managers who don’t acknowledge me, stare again, and one of them tells me go to cashier. Went to cashier, she says car is not ready, I explain, then go back to service managers, stare again!! Then told paperwork not ready. 20 minutes later, after going for a walk and told by another customer “good luck getting your car”, the paperwork is ready. I then ask why was my car not washed, told the car wash is broken. I get in my car a few minutes later and drive to the car wash and 3 are in queue while one was coming out. This is usual behavior here, this was my last warranty service and my last visit with this dealership which I purchased 2 new cars from.

Very helpful sales and management. The staff went out of the way to accommodate me. My sales person handled my paperwork with ease and proficiency. A good experience all around!

The service department takes at least 2 hours to perform a routine oil change for SCHEDULED appointments. The waiting room is clean and comfortable.

The service department is the best I have ever encountered. The service department staff are customer focused professionals and I highly recommend them.

I’ve never been disappointed at the service I’ve received at Chantilly Hyundai. My service advisor Shaun is also top-notch.

Great customer service! The staff are helpful and courteous and the work gets done fast. I highly recommend Hyundai of Chantilly!

Typically very good servoce and professional repairs. Can be expensive. New technology being used to communicate with customer can be challenging.

Horrific dealership. They make condencing comments to you after THEY screw up. Not to mention they made an anti-semetic comment to my wife. You couldn't pay me to go here again. I'd rather get run over by one their cars then ever deal with them again.

THE WORST CAR DEALERSHIP EVER!!!! DO NOT DO BUSINESS WITH THEM!!! They do not respect their customers. I bought a car in July and still have no received my license plates. They also are completely incompetent. They failed to fill out the paper work correctly, which was just a mess. They blew up my phone to fix their mistake but blamed me for it and belittled me the entire time. I, ME, THE CUSTOMER finally fixed their clerical error but they don’t have the decency to finish the job. They have lied NUMEROUS TIMES! If you need any of this i can happily send screen recording of how they do business. Today alone I was hung up on SEVEN TIMES! I’ll attach screenshots between me and the sales men with time and date stamps. If you buy a car from them get a good lawyer, you are going to need it.

Great service and timing. 15 word minimum in this survey is unnecessary and time consuming.