Hyundai of Chantilly

No words could explain the utter lack of customer service or even basic customer respect. I have brought my car to Hyundai of Chantilly for the first time ever dropped it off at 7 AM and was told we will contact you in couple of hours. I started calling at 11 AM until 3 PM and no one answered in service or even the operator, not once. I finally got a ride to the dealership and was directed to the cashier to get my keys, and I was told your car could here or their so I had to go and find my car by myself. I opened my car door and found greasy finger prints all over my light colored interior door and steering wheel. I came back inside and asked if they can clean it, only one person was working and all other service advisors were gone, I waited for some time and I walked back in another person asked me if I needed help I explained that I was waiting for someone to clean my car he asked for my keys and I had given them to the only advisor left so he had to get them and he cleaned my car. The funny part is that they had left greasy finger print on my door and steering wheel but not at the infotainment screen which was the item to be looked at, which meant nothing was done, which was evident when they stated their was noting wrong but still I have the same problem. With my wireless apple car play. All in all the worst customer service by any standards. Also this was a bought and used Florida until I brought up to Virginia to use while I am in town but I will never use this dealership under any circumstance.

New Tucson 24 had already 2 problems.Can not started,battery bad.Head unit screen went blank. Car is only 9 months old. Hope the service fix problems soon.

Excellent service department! I’ve been bringing my sonata here for years and have been pleased with the work. The service advisors here are very knowledgable and helpful. I highly recommend this dealership.

Mechanic service is good. Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how long I would of set there

I went to them to return my leased Hyundai. They told me to leave car and keys with me and REFUSED to give me any receipt acknowledging the return.

Where to start? It's been poor all-around. But my original beef is with Hyundai and the fact that they are selling faulty vehicles. If you're considering buying a Hyundai, do yourself a favor and Google "Hyundai transmission" and read all the cases of failing transmissions in brand new vehicles. My 2022 Santa Fe didn't even make it to 3 years and 25k miles before the transmission went. Of course it's covered under warranty but the dealership will fight and claw NOT to fix it. Hyundai of Chantilly is FAR from transparent and seems reluctant to pick up a phone and let me know the status of the repairs. They've had it for 2 weeks so far and I've only heard from them twice and both times were met with "we'll have to keep it a few more days and run more tests". The last time I heard from Hyundai of Chantilly I was on hold 40 minutes before a technician would pick up the phone to answer. I was pretty upset at which point he put me on hold, never to return. The only thing he said was they were waiting on how to proceed from Hyundai. I understand they are busy and likely overrun with replacing faulty transmissions, but I've been renting a car for 2 weeks and the cost is becoming prohibitive and they haven't even STARTED work yet so I may be renting for another 1-2 months. Upon check-in I was told they are discontinuing their loaners so they didn't have anything to give me (likely holding loaners for rich Genesis customers) and was told they "might" have a reimbursement program with Enterprise rentals. When I contacted the main Hyundai Customer Service about info regarding reimbursement for rentals, I get the run-around and stall tactics and they never answered my question about reimbursing me for my out-of-pocket expenses (when you Google Hyundai transmissions, you'll see this is a common tactic on behalf of Hyundai). The dealership is worthless and it seems they put all their resources in SELLING you a car. Once they have your money they don't care about you. Customer service is non-existent... talk to anyone and they sound like they'd rather be anywhere but at that dealership. All the positive reviews on Yelp for Hyundai of Chantilly are for sales... all the negative reviews are for service. Do yourself a favor and DON'T buy a Hyundai vehicle that will need major service months after you drive it from the showroom.

Worst service experience EVER. I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointments via the Genesis app, the Genesis service managers don't work weekends, and no one else seems to care. This has happened to me twice. Today, they seemed unsure if my car was even at the dealership. My first, and last, Genesis. I'm seriously considering trading the car on another brand so I don't have to deal with these idiots.

They are super nice. They are great at responding and keeping you in the loop. They are quick and efficient.

Sohrab was a great salesman….wasn’t pushy and was very straightforward. Going through finance wasn’t that bad. Great sales experience

My Hyundai sonata started to experience engine noise and oil consumption along with knock sensor failure and limp mode. The first time it happened I spent 1300 for a new knock sensor and tune up and 6 weeks later the new sensor failed and it was towed there again. In the two times it was there the communication from the service department was horrendous. They never once called me either time it was there. I had to spend time calling repeatedly and being on hold to get a human being on the phone. I voiced my displeasure with their communication and and nothing improved. They ended up replacing the brand new sensor a second time and could give me no reason why it failed. They said the did a “reset “ of the system and sent me out the door. Im convinced it needed a new motor due to rod bearing failure, as many Hyundai vehicles do, and they were pushing me out until the warranty expired. Stay away from this dealer and Hyundai in general.