Reviews
Write a reviewVery friendly staff and very efficient operation.
Very friendly staff and very efficient operation. They explain things well and take good care of your car. I?ll keep coming back to get my car serviced.
Very friendly staff and very efficient operation.
Very friendly staff and very efficient operation. They explain things well and take good care of your car. I?ll keep coming back to get my car serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alison, thank you for your kind review; we are happy to pass along your comments to the team here at Antwerpen Nissan Owings Mills! We are always more than happy to assist you if anything else comes up. Take care!
unexplained Price changes
So disappointed that I rode all the way up to owings mills to get there and have them change the price more than $2000 more and when I told them, they said prices subject to change and wanted to work number but not change the original price I was quoted. I was there and ready to buy and they got greedy and got nothing. This was the email I was sent and not honored. The vehicle is in outstanding condition with a very low mileage for the year (46.477 only). The Retail Value of the vehicle is $18,376.00 and we are selling it for $14,481.00 + fees.
unexplained Price changes
So disappointed that I rode all the way up to owings mills to get there and have them change the price more than $2000 more and when I told them, they said prices subject to change and wanted to work number but not change the original price I was quoted. I was there and ready to buy and they got greedy and got nothing. This was the email I was sent and not honored. The vehicle is in outstanding condition with a very low mileage for the year (46.477 only). The Retail Value of the vehicle is $18,376.00 and we are selling it for $14,481.00 + fees.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Authur, I am sorry that our team was unable to assist you to your satisfaction. There are many factors that go into buying and selling vehicles. It is unfortunate we were not able to meet in the middle. Kindest regards, Tamara A Medeiros Owner Loyalty Manager 443-548-3017
If I could give them a -5 I would. I will be reporting...
If I could give them a -5 I would. I will be reporting my experience 2 the news. I will never use this company again.
If I could give them a -5 I would. I will be reporting...
If I could give them a -5 I would. I will be reporting my experience 2 the news. I will never use this company again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Female
I had my Nissan car towed to this dealership due to sudden issue where car started shaking during acceleration, service engine light flashed, and car seemed to lose power. Brooke was my service advisor. I had a very poor experience with this dealership due to feeling like they were not being honest and trying to rip me off. I was quoted a fee of $600.00 which included the $149.00 diagnostic fee for recommendation that a "tear down" of the engine was required to do a compression test in order to determine if the car needed a tune-up or an engine replacement. I talked to a couple of my trusted family and friends for there advice considering the age and mileage of my car...2010 and 178K miles. They all said that the diagnostic test is able to test engine compression and questioned why additional service with several hundred additional dollars was recommended. I am very dissatisfied by shady business practices and will not give this dealership any more of my business or referrals.
Female
I had my Nissan car towed to this dealership due to sudden issue where car started shaking during acceleration, service engine light flashed, and car seemed to lose power. Brooke was my service advisor. I had a very poor experience with this dealership due to feeling like they were not being honest and trying to rip me off. I was quoted a fee of $600.00 which included the $149.00 diagnostic fee for recommendation that a "tear down" of the engine was required to do a compression test in order to determine if the car needed a tune-up or an engine replacement. I talked to a couple of my trusted family and friends for there advice considering the age and mileage of my car...2010 and 178K miles. They all said that the diagnostic test is able to test engine compression and questioned why additional service with several hundred additional dollars was recommended. I am very dissatisfied by shady business practices and will not give this dealership any more of my business or referrals.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Ms. Allen, We are very sorry you were disappointed with your service visit. We will be in touch with you via email to address your concerns. Kindest regards, Tamara A Medeiros Owner Loyalty Manager 443-548-3017
ARMANI D AND THE WHOLE CREW Showed me excellent customer...
ARMANI D AND THE WHOLE CREW Showed me excellent customer service!!! They worked very hard for me. At the end of the day I was very tired and I’m sure they were too. They never showed that they were worn out.I would definitely recommend Antwerpen Nissan to anyone interested in quality customer service.
ARMANI D AND THE WHOLE CREW Showed me excellent customer...
ARMANI D AND THE WHOLE CREW Showed me excellent customer service!!! They worked very hard for me. At the end of the day I was very tired and I’m sure they were too. They never showed that they were worn out.I would definitely recommend Antwerpen Nissan to anyone interested in quality customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Nissan Rogue 2020
I had recently an excellent experience at Antwerpen Nissan-Owings Mills. I needed to lease the new Nissan Rogue 2020 and when I got there Mr Chano King ( the associate) made things easy and possible for me by using his expertise and professionalism. After going for a driving test with Mr King, I knew that I made the right choice by choosing the New Nissan Rogue 2020. I am very satisfied with my choice.
New Nissan Rogue 2020
I had recently an excellent experience at Antwerpen Nissan-Owings Mills. I needed to lease the new Nissan Rogue 2020 and when I got there Mr Chano King ( the associate) made things easy and possible for me by using his expertise and professionalism. After going for a driving test with Mr King, I knew that I made the right choice by choosing the New Nissan Rogue 2020. I am very satisfied with my choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Melanie thank you for your kind response we are very pleased that Chano provided an exceptional buying experience. We do appreciate your choosing Antwerpen Nissan Owings Mills and look forward to providing great service to you in the future. Kindest regards, Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017
Operations
Outstanding Customer Service from beginning to end.
Operations
Outstanding Customer Service from beginning to end.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. It is our intention to continue providing an exceptional experience with each and every visit. We hope you have a great day! Kindest regards, Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017
An unintentional accident occurred by an employee with...
An unintentional accident occurred by an employee with the trunk of my Nissan Murano when I was at the Service Department. When this was bought to Antwerpen's attention they immediately took responsibility for the problem, & paid for the issue to be repaired. Keith the manager was phenomenal. It is rare to see such excellent customer service these days.
An unintentional accident occurred by an employee with...
An unintentional accident occurred by an employee with the trunk of my Nissan Murano when I was at the Service Department. When this was bought to Antwerpen's attention they immediately took responsibility for the problem, & paid for the issue to be repaired. Keith the manager was phenomenal. It is rare to see such excellent customer service these days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bev Gersh
Everyone was wonderful. Will was very knowledgeable and made it easy for me
Bev Gersh
Everyone was wonderful. Will was very knowledgeable and made it easy for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bev Gersh, thank you for the high star rating! We are so pleased that Will provided an excellent purchasing process. Kindest regards, Tamara Medeiros Owner Loyalty Manager Direct: 443-548-3017
Nissan altima
Good afternoon The Staff was very efficient understandable and support I really appreciate all your courtesy and for Patience thank you guys what a wonderful crew
Nissan altima
Good afternoon The Staff was very efficient understandable and support I really appreciate all your courtesy and for Patience thank you guys what a wonderful crew
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Linda Carberry, we are very happy to have provided you with such a positive experience! With appreciation, Tamara Medeiros Owner Loyalty Manager Direct: 443-548-3017