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I contacted this dealer looking for a used, low-mileage passenger van for my preschool. They were nice to work with, but once the deal was complete...silence.... I could not a return call, nor did they follow through on commitments made. If you do go there, avoid Samuel like the plague, he sucks big time!
Purchased a van to transport preschool children...could not believe the lies and deceit experienced with Samuel and others AT IH after the sale. Tried... to speak to owner to resolve issues but s/he was never available. THE ENTIRE EXPERIENCE WAS THE WORST EVER, AND FELT CRIMINAL. WARNING - DO NOT MAKE THE MISTAKE OF DOING BUSINESS WITH IH!
I HAD A GREAT EXPERIENCE HERE. I BOUGHT A HIGH PERFORMANCE SEDAN AND A G WAGON FROM THEM A FEW WEEKS AGO, THEY ARE A GREAT GROUP OF GUYS TO INTERACT WITH... HAD ABSOLUTELY NO PROBLEMS DEALING WITH THEM. I AM NOT SURE ABOUT HOW THEY EVER RECEIVED NEGATIVE REVIEWS, I CANNOT SAY ENOUGH GOOD THINGS ABOUT THEM. I WILL DEFINATELY PURCHASE FROM THEM AGAIN.
Samuel and Peter were very helpful throughout the entire purchase process. As I live 5 hours away, the entire transaction was handled by phone and email... and went very smoothly. Samuel actually Facetimed with me to compare two similar vehicles, which proved very beneficial in making my decision. The vehicle was exactly what I needed for my business.
Highly recommended; was a very easy and quick process once credit app was sent. Samuel was my salesman, great guy very easy to deal with. Samuel had very... quick responses to any questions I had.. Also the rest of the staff was very nice and user friendly....Top notch selection of used cars
My sales rep Samuel was easy to work with. He tried everything in his power to give me a good deal on the car that I purchased.
A couple of weekends ago I helped a good friend drive from Boone, North Carolina to Manassas, Virginia to buy a Tesla. He was referred to Imperial Highline... by Tesla, so there didn't seem to be anything to worry about. It was a 2015 P85D in red. That was the exact year, model, and color my friend wanted, and from my understanding, there weren't many of them in the country. Which is why we drove 5 hours for this one. We planned on test driving it and paying in cash and then driving back to North Carolina. Prior to making the trip, my friend asked the salesman to walk around the vehicle thoroughly just to make sure there wasn't anything unusual and to tell us everything he saw. The salesman reported back to my friend that it was in excellent condition, as portrayed in the photos online. When we arrived, we took it for a test drive and noticed a loud wind sound coming from the moon roof. We discovered that the rubber seal was broken, which was causing the loud wind noise. We then noticed a substantial dent and scratch on the top of the vehicle. When we brought these concerns to the salesman, he seemed dumbfounded. He then offered to have the dents and scratches and moon roof seal fixed and have the Tesla delivered to my friend's door the next week. I don't doubt that they would have done this, however, part of the fun (at least to us) was to take a road trip to DC and pay for my buddy's dream car in cash. Also, when there's smoke, there's fire. If they lied to us about these small things (which, in my opinion, aren't small considering the caliber of vehicle this was) what else were they lying to us about? Minor scratches are sometimes expected when purchasing a used vehicle. But substantial scratches and dents on a $64,000 Tesla which was said to be in excellent condition is another story. If we didn't drive 5 hours for the vehicle, I certainly would not be writing this review. It's places and people like this that make folks wary of purchasing a vehicle. We've made sure Tesla knows about this and hopefully they won't refer customers here anymore.
I recently purchased an Audi Q7 from Imperial and I must say that my experience there was one of the best that I've had with regard to buying a vehicle.... Although I knew what cars I wanted to look at prior to my arrival, I was impressed with the inventory of cars that they had available. Samuel was great with regard to his knowledge of the car features and his patience with my wife and I as we asked several questions about how things worked. After I purchased the car from Imperial, their excellent customer service didn't stop there as an issue arose with my inspection and they were quick to resolve the issue and get me back on the road. I definitely appreciate the customer service and feel that I got an excellent deal purchasing the vehicle from them. I would highly recommend Samuel as well as the Imperial staff if you're searching for your next vehicle. Thanks, and keep up the great work.
BUYER BEWARE! DRIVE AWAY AND DONT LOOK BACK! THEY WILL LIE TO YOUR FACE FOR A SALE! Karma will get these snakes for what they've done!
Very sketchy. The customer service is terrible. I question what is or isnt available, how the vehicle got there (auction vs trade in), and how they honor... appointments and deposits. There are too many dealerships to have to deal with a sketchy operation.