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Had to have car serviced twice. Would not start. Service writer lackadaisical. Diagnosis suspicious. Bad battery. Two bad batteries in a row? In the... first nine months of operation? Not likely.
Thank you. Great team and prompt help. I travel to this location every time I need oil change even though I live 30 min away.
This visit Dulles Motorcars lived up to its usual professional standards.
Ask for Eric when you get there, one of their best salesmen. He's honest, nice no-nonsense guy. As long as you do the legwork/research, you'll find what... you're looking for. First time buying a car, went pretty smoothly.
Great efficient buying experience. Make sure you ask for Eric, nice, friendly and honest guy. Bought a Forte the other day. No nonsense negotiator as long... as you did your legwork and have another offer and did your homework before buying.
No one was honest with me from the time I walked the door till I finished my purchase, went back because didn’t get the car I wanted then it was another... bad story with the financial person to make me happy she offer me free maintenance for 5 years but actually it another scam $ 1779 added in my car payments from my $ 5000 interest . Like I am paying my interest in advance. Scam scam scam . No management came to talk to me they know what was happening
Great experience overall, Naim made it happen! Got the car I wanted for the price I wanted to pay! Would absolutely go there to purchase again and will... use their maintenance guys
PROS: - Good Customer Service - Fast and efficient - Clean vehicles CONS: - Not trustworthy (didnt live up to extra key promise) - Retracted $250 military... discount - $895 processing fee when we brought our Navy Federal Financing and had no trade in Recommendation: Buy a car there but don’t trust them. Remember business is business and they DO NOT CARE about you, your family, if you are military, law enforcement, in any way shape or form. Dulles Motorcars Used Car Sales had excellent customer service and we had a fairly seamless transaction. They have a nice kids area, while we waited all staff that walked by -cknoled us and was friendly and helpful as needed. They had the vehicle clean for us and it was ready to go when we alerted them we would arrive as we had already viewed it one month prior. Their $895 “processing fee” is ridiculous but to be fair; they were upfront with us about the fee and it is listed on their website and auto postings. One month prior they offered us a $250 military discount. When we returened, they did NOT honor that discount. We were willing to pay the full listed price regardless because of their impeccable customer service and the experience they provided was worth the extra $895 fee and denial of the previously aggreed military discount. They receive only one star because we triple checked that the vehicle came with two keys. When asking for commitment of the extra key on the “we owe” sheet. Eric reaffirmed “we are not that kind of a dealership”. As we were leaving the building, very excited, we asked for the second key and Eric easily stated it was not available and a “too bad so sad” attitude. Manager Ali; happened to overhear the conversation and stated they would “make things right”. Manager Anand was also aware and long story short; we left with an empty promise of Eric stating he would “work something out”. One week later; we have not received an extra key or even a simple telephone call/text/email. With the availability to search the internet for the best deal on a vehicle purchase, customer service can go a long way and earn business. It’s too bad that they didn’t take the extra step to live up to their word with the providing the extra key or they would have earned a 5 star rating which would have differentiated this dealership from the rest.
Angela, Ali, and Hussein were all superb. Very easy to work with, top shelf service, and a very efficient process. This was my 2nd Dulles Subaru car,... and I’ll be back.
eric is the best salesman in the business, he gave a great price and excellent unsurpassed service, he is quick and professional this is tge 2nd car I... bought from him