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Audi Rockville

(1,902 reviews)
Visit Audi Rockville
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award View 8 awards
2017 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 904-4190 (888) 904-4190
Used (888) 376-8305 (888) 376-8305
Service (866) 783-7002 (866) 783-7002

Inventory

See all 285 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2001.
Here are just a few reasons why you've made the right choice in selecting Audi Rockville for your next vehicle.

1. Maryland's highest volume New and Certified Pre-owned dealer.
2. Over 50 Audi exclusive loaner vehicles when your service needs exceed just 1.5 hours.
3. Our store team has over 300 combined years as Audi fans and experience in the Audi brand.
4. As a Sonic Automotive Premier dealership, we have access to over 1000 new Audi and several hundred pre-owned vehicles.
Maryland's highest volume new and used Audi dealership.

Service center

Phone number (866) 783-7002

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 21 employees View less employees

Reviews

(1,902 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Rockville from DealerRater.

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Ken has explained every details of trade-in and the used

Ken has explained every details of trade-in and the used Q5 SUV. Vary good service obtained from Ken. Appreciated!

Ken has explained every details of trade-in and the used

Ken has explained every details of trade-in and the used Q5 SUV. Vary good service obtained from Ken. Appreciated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Chris, our salesperson, and the entire staff were

Chris, our salesperson, and the entire staff were friendly, professional, knowledgeable, and very helpful throughout the purchasing process. The facility was clean and well-maintained (and our daughter enjoyed the complimentary popsicles and ice cream desserts!) We were offered several financing options and truly feel we received the best offers available. We highly recommend Audi Rockville to those in the DC Metropolitan area who are interested in purchasing a vehicle, they made the car buying experience stress-free and enjoyable.

Chris, our salesperson, and the entire staff were

Chris, our salesperson, and the entire staff were friendly, professional, knowledgeable, and very helpful throughout the purchasing process. The facility was clean and well-maintained (and our daughter enjoyed the complimentary popsicles and ice cream desserts!) We were offered several financing options and truly feel we received the best offers available. We highly recommend Audi Rockville to those in the DC Metropolitan area who are interested in purchasing a vehicle, they made the car buying experience stress-free and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Allison, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Rockville! If you're ever in need of more help, please let us know! We look forward to your next visit.

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I’ve had Porsche, Benz, BMW, Jaguar and Land Rover

I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed.

I’ve had Porsche, Benz, BMW, Jaguar and Land Rover

I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We'd like the opportunity to discuss this with you. Please reach out to our General Manager at 301-296-2834 at your earliest convenience. Thank you.

Consumer response

I’ve spoken to the GM. And the service manager. And the fact that you’d ask me reach out to him versus having him reach out to me directly again shows this dealership has no clue re customer service.

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I had a wonderful experience with Carlos, he was an

I had a wonderful experience with Carlos, he was an excellent salesman, he was very personable and he was well informed, I will definitely recommend him to my friends!

I had a wonderful experience with Carlos, he was an

I had a wonderful experience with Carlos, he was an excellent salesman, he was very personable and he was well informed, I will definitely recommend him to my friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Myra, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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Outstanding sales team- Shane walked me through the

Outstanding sales team- Shane walked me through the entire process- super knowledgeable and no pressure. Entire process was quick and painless- CJ had all the final paperwork read to go and I was driving off in a beautiful car about an hour later.

Outstanding sales team- Shane walked me through the

Outstanding sales team- Shane walked me through the entire process- super knowledgeable and no pressure. Entire process was quick and painless- CJ had all the final paperwork read to go and I was driving off in a beautiful car about an hour later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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i had a dubious experience with dealership and salesman

i had a dubious experience with dealership and salesman Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not bc i changed downpymnt or models it was confusing to me (im 75) Sebastion apologized at least 6-8 times for different things. i believe i was correcting him or pointing out mistakes ? anyhow my car supposedly had 12 miles on the speed odometer when i purchased it. when i rec'd it - last Fri night (9/13/24) the car had 84 miles !!!!! maybe there is a reason ? i dont know and i probably should call dealership ? I DON'T LIKE THIS but perhaps there is a legit reason ? how do i know someone didnt "hot rod" my car ??????

i had a dubious experience with dealership and salesman

i had a dubious experience with dealership and salesman Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not bc i changed downpymnt or models it was confusing to me (im 75) Sebastion apologized at least 6-8 times for different things. i believe i was correcting him or pointing out mistakes ? anyhow my car supposedly had 12 miles on the speed odometer when i purchased it. when i rec'd it - last Fri night (9/13/24) the car had 84 miles !!!!! maybe there is a reason ? i dont know and i probably should call dealership ? I DON'T LIKE THIS but perhaps there is a legit reason ? how do i know someone didnt "hot rod" my car ??????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our General Manager would like to speak with you further about this. Please contact him directly at his personal line at 301-296-2834. Thank you.

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Had a phenomenal experience and Antonio was a pleasure to

Had a phenomenal experience and Antonio was a pleasure to work with on the sales team!

Had a phenomenal experience and Antonio was a pleasure to

Had a phenomenal experience and Antonio was a pleasure to work with on the sales team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

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I was assisted as soon as I walked into the door.

I was assisted as soon as I walked into the door. I came in with an idea of what I wanted and the salesperson Chris Kutrumbis wasted no time in bringing up the specs and information, pulling the car up, letting us test drive and appraising my trade-in vehicle. The finance manager then took his time finding a lender to help me out. It was a great experience and I felt comfortable the entire time I was there. Walked away with the vehicle I looked at online and I love it. Thanks Audi Rockville!

I was assisted as soon as I walked into the door.

I was assisted as soon as I walked into the door. I came in with an idea of what I wanted and the salesperson Chris Kutrumbis wasted no time in bringing up the specs and information, pulling the car up, letting us test drive and appraising my trade-in vehicle. The finance manager then took his time finding a lender to help me out. It was a great experience and I felt comfortable the entire time I was there. Walked away with the vehicle I looked at online and I love it. Thanks Audi Rockville!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

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Quick, low pressure, good selection, Karl P was a nice

Quick, low pressure, good selection, Karl P was a nice salesman, and ice cream sandwiches.

Quick, low pressure, good selection, Karl P was a nice

Quick, low pressure, good selection, Karl P was a nice salesman, and ice cream sandwiches.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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Shane Lee was very professional and patient with us.

Shane Lee was very professional and patient with us. He also followed up after the purcgasr

Shane Lee was very professional and patient with us.

Shane Lee was very professional and patient with us. He also followed up after the purcgasr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

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