Reviews
Ken has explained every details of trade-in and the used
Ken has explained every details of trade-in and the used Q5 SUV. Vary good service obtained from Ken. Appreciated!
Ken has explained every details of trade-in and the used
Ken has explained every details of trade-in and the used Q5 SUV. Vary good service obtained from Ken. Appreciated!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Chris, our salesperson, and the entire staff were
Chris, our salesperson, and the entire staff were friendly, professional, knowledgeable, and very helpful throughout the purchasing process. The facility was clean and well-maintained (and our daughter enjoyed the complimentary popsicles and ice cream desserts!) We were offered several financing options and truly feel we received the best offers available. We highly recommend Audi Rockville to those in the DC Metropolitan area who are interested in purchasing a vehicle, they made the car buying experience stress-free and enjoyable.
Chris, our salesperson, and the entire staff were
Chris, our salesperson, and the entire staff were friendly, professional, knowledgeable, and very helpful throughout the purchasing process. The facility was clean and well-maintained (and our daughter enjoyed the complimentary popsicles and ice cream desserts!) We were offered several financing options and truly feel we received the best offers available. We highly recommend Audi Rockville to those in the DC Metropolitan area who are interested in purchasing a vehicle, they made the car buying experience stress-free and enjoyable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allison, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Rockville! If you're ever in need of more help, please let us know! We look forward to your next visit.
I’ve had Porsche, Benz, BMW, Jaguar and Land Rover
I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed.
I’ve had Porsche, Benz, BMW, Jaguar and Land Rover
I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
We'd like the opportunity to discuss this with you. Please reach out to our General Manager at 301-296-2834 at your earliest convenience. Thank you.
I’ve spoken to the GM. And the service manager. And the fact that you’d ask me reach out to him versus having him reach out to me directly again shows this dealership has no clue re customer service.
I had a wonderful experience with Carlos, he was an
I had a wonderful experience with Carlos, he was an excellent salesman, he was very personable and he was well informed, I will definitely recommend him to my friends!
I had a wonderful experience with Carlos, he was an
I had a wonderful experience with Carlos, he was an excellent salesman, he was very personable and he was well informed, I will definitely recommend him to my friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Myra, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding sales team- Shane walked me through the
Outstanding sales team- Shane walked me through the entire process- super knowledgeable and no pressure. Entire process was quick and painless- CJ had all the final paperwork read to go and I was driving off in a beautiful car about an hour later.
Outstanding sales team- Shane walked me through the
Outstanding sales team- Shane walked me through the entire process- super knowledgeable and no pressure. Entire process was quick and painless- CJ had all the final paperwork read to go and I was driving off in a beautiful car about an hour later.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
i had a dubious experience with dealership and salesman
i had a dubious experience with dealership and salesman Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not bc i changed downpymnt or models it was confusing to me (im 75) Sebastion apologized at least 6-8 times for different things. i believe i was correcting him or pointing out mistakes ? anyhow my car supposedly had 12 miles on the speed odometer when i purchased it. when i rec'd it - last Fri night (9/13/24) the car had 84 miles !!!!! maybe there is a reason ? i dont know and i probably should call dealership ? I DON'T LIKE THIS but perhaps there is a legit reason ? how do i know someone didnt "hot rod" my car ??????
i had a dubious experience with dealership and salesman
i had a dubious experience with dealership and salesman Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not bc i changed downpymnt or models it was confusing to me (im 75) Sebastion apologized at least 6-8 times for different things. i believe i was correcting him or pointing out mistakes ? anyhow my car supposedly had 12 miles on the speed odometer when i purchased it. when i rec'd it - last Fri night (9/13/24) the car had 84 miles !!!!! maybe there is a reason ? i dont know and i probably should call dealership ? I DON'T LIKE THIS but perhaps there is a legit reason ? how do i know someone didnt "hot rod" my car ??????
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Our General Manager would like to speak with you further about this. Please contact him directly at his personal line at 301-296-2834. Thank you.
Had a phenomenal experience and Antonio was a pleasure to
Had a phenomenal experience and Antonio was a pleasure to work with on the sales team!
Had a phenomenal experience and Antonio was a pleasure to
Had a phenomenal experience and Antonio was a pleasure to work with on the sales team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
I was assisted as soon as I walked into the door.
I was assisted as soon as I walked into the door. I came in with an idea of what I wanted and the salesperson Chris Kutrumbis wasted no time in bringing up the specs and information, pulling the car up, letting us test drive and appraising my trade-in vehicle. The finance manager then took his time finding a lender to help me out. It was a great experience and I felt comfortable the entire time I was there. Walked away with the vehicle I looked at online and I love it. Thanks Audi Rockville!
I was assisted as soon as I walked into the door.
I was assisted as soon as I walked into the door. I came in with an idea of what I wanted and the salesperson Chris Kutrumbis wasted no time in bringing up the specs and information, pulling the car up, letting us test drive and appraising my trade-in vehicle. The finance manager then took his time finding a lender to help me out. It was a great experience and I felt comfortable the entire time I was there. Walked away with the vehicle I looked at online and I love it. Thanks Audi Rockville!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Quick, low pressure, good selection, Karl P was a nice
Quick, low pressure, good selection, Karl P was a nice salesman, and ice cream sandwiches.
Quick, low pressure, good selection, Karl P was a nice
Quick, low pressure, good selection, Karl P was a nice salesman, and ice cream sandwiches.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Audi Rockville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Shane Lee was very professional and patient with us.
Shane Lee was very professional and patient with us. He also followed up after the purcgasr
Shane Lee was very professional and patient with us.
Shane Lee was very professional and patient with us. He also followed up after the purcgasr
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!