DARCARS Volkswagen of Silver Spring Hours
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just sat
isfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
"See What its Like to LOVE Car Buying! Unbeatable Online Deals!"
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I GOT A FORD 2010 FROM THESE PEOPLE AND NO TITEL.... ITS BEEN MONTHS.. HOW CAN YOU DO THAT... ALEX
Alex, I understand your frustration that we did not provide you with the level of service that you expect and more importantly deserve when doing busi...ness with us. Please know that we will use your feedback to improve the overall service that we provide. I would be happy to provide assistance, we are further investigating your case and will get back to you. If you need anything further, please contact me at email@example.com.
I was recently in a car accident that led to a total loss of my car. Seeking to find a new car fast, I was recommended by a friend to visit DARCARS in... Silver Spring. Kalil Toure was my sale assistant and was awesome at everything he did. Based on my financial and personal situation he helped me get through the challenge of purchasing a new car. Even after I purchased my car he kept in touch to ensure that my decision was the best decision. I recommend anyone looking for a new or used car to try out DARCARS in Silver Spring, MD!
Thank you for your kind words! Enjoy your beautiful new car.
I recently assisted my baby sister in the process of buying a clean, reliable slightly used car. I was very cautious based on the reputation of used car... sales dealerships. I was pleasantly surprised at how low stress and relatively easy the process was with the Red Tag Center. I ended up buying a 2013 Toyota Camry with 30K miles, I got a great price, a beautiful car and could not be happier. VR, Tim
We truly appreciate your wonderful words and business, Tim! Let us know if you need anything or have any questions, our team will be happy to help. We... hope your sister enjoys her new Camry, welcome to the DARCARS Family!
We have long serviced our Jeeps (Commander, Grand Cherokee and Liberty) at Darcars. Always great service. When it was time for my oldest daughter to trade... in Liberty and get a new car, we went to Darcars. We picked out a new Patriot Altitude. Great price, nice sales team, but it was the finance guy, Uri Rendon (who also works at their Volkswagon and other dealerships) who went above and beyond the cal of duty. He took his time explaining purchase financing vs. leasing in clear terms. After we closed the deal, we realized they we had forgotten a promotional offer to get a free Ipod mini, with the purchase of a new car. Uri honored it, and when the Ipod took too long to arrive at the dealership, he went out and bought himself and then delivered to our home. Wow--- talk about service!
The "Ding Insurance" Policy I purchased was not honored by the dealership and I was given an estimate for 725.00. I spoke with Tammy Darvish's office manager... and the policy was still denied. I took the car back later and was given an estimate for same issues of 3,000.00. In addition, I took the car in for servicing at 3/4 tank gas and it was returned below empty. No miles in was recorded and no major work was done that would require running the vehicle's engine when the vehicle was not in motion. The gentleman in the service department was helpful, however, my overall experience at DarCars showed a lack of professionalism and integrity on the part of the owner. As a child, when John Darvish ran the company, I don't remember my father having any complaints. As a consumer who works hard I expect to support businesses that respect their clients & honor their agreements and whose employes don't take other people's cars on joy rides. I will never purchase another vehicle from DarCars.
The customer service here is unbelievable. From what I understand it is under completely new management (which is wonderful btw) Tessa was a terrific sales... associate and made sure all of my needs were met. The new General Manager James is so involved with every customer making sure that everyone is being properly taken care of! Even His own staff!! You could tell that he genuinely cared about everyone customer and employee. I honestly cant wait to see them again!
I've been buying dodge cars for quite a while. Many of them have been sports cars from SRT4 neons to the Chargers and Challengers of more recent years.... I gotta tell you, I have never seen a better selection of SRT vehicles and I did my research to find me the right one. They told me "we'll get you the best price because we have more than anyone else". I figured, I'll give it a shot. Long story short, I got an awesome deal on an awesome challenger SRT8. Mark was my sales consultant. He really knew what he was talking about when it came to dodge. Anything technical, he knew. I was even greeted by the General manager of the place! I know that doesnt happen at most dealers. I really had a pretty easy experience and felt like everything was really straight forward. I will definitely be going back there!
My wife and I went in to buy the cheapest Caravan. The new car salesman was dismissive and not helpful, although he did give us a brief moment of his non-busy... time to give us a fairly decent quote on a new car. Basically he didn't want to make money, and tried pawning us off to the used car guy, whose method was showing us a bunch if cars we told him we didn't want, on an Ipad. Afterwards we drove out to the Rockville location. Much better experience, although there quote was higher. We actually used the Silver Spring location's quote to lower our price, and ultimately we ended up buying the car there. They were fair, and acted like they wanted our business, despite the fact that we also told them we were only interested in the cheapest model. I would recommend that location instead if interested in a Dodge, Chrysler or Jeep.
So i have 2012 ram1500 that i have purchased 3 month ago and i.buy cars from them every.year a new one......and they are allright in terms.of sales ....... But service department is a mess u can.be sitting.all.day just to.change a fuse or while they check your loose brake pedal i have no.idea And please dont purahase any packeges from finance departments its a total scam
I wanted to share a story about our Jeep dealership, Darcars in Silver Spring, MD as a warning to those of you thinking about purchasing a Jeep there.... My son needed a more reliable vehicle for college, so he used his college money to buy a 2011 Jeep Patriot Latitude 4x4. He thoroughly enjoys the vehicle, which is what made what happened even harder. Part of the purchase deal included 3 free oil changes from the dealership. When he was home on a break, he got one of those oil changes. About 3,000 miles later, when he had only 10,800 miles on the Jeep, the engine seized up. The dealership over 4 hours away at his college said "ENGINE LOST OIL FROM LOOSE OIL FILTER RESULTING IN LOWER END ENGINE DAMAGE". According to that dealership, the last to do an oil change did not tighten the filter properly. I contacted Darcars, but because it went so far after the oil change, they say they are not responsible. A friend who oversaw thousands of Jeeps for the USPS said that distance does not matter - when it is not put on properly, the oil filter can come loose at any time. Darcars jilted us out of another ~$4,000 because they would not back their service work. Know before you visit the dealership.