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BMW of Rockville

4.5 out of 5 4.5
Rectangle 48
Sales
Service Closed

BMW of Rockville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 4:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2000

BMW of ROCKVILLE-Sales & Service You Can Trust

...



-One of the largest state of the art service facilities in the nation
-BMW factory replacement parts, accessories and tires
-Top rated in BMW Customer Satisfaction
-Convenient shuttle service to surrounding area and Metro
-Comfortable lounge with coffee, refreshments, snacks, and WIFI
-Over 150 BMW Loaner Vehicles in service
-Sales Department open the last 2 Sundays of the month

"Serving MD, DC, & VA. Home of Priority 1 Service, where no appointment is required & 150 BMW loaners."

Service

Brake Replacement

$159.95 and up*

Wheel Alignment (4WD)

$179 and up*

Car Wash

Complimentary

Oil, Filter Change (Premium)

$79.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
881 lifetime reviews. Includes reviews of BMW of Rockville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 18, 2019

    Summary: They charged me for service that should have been done under warranty and lied Detail: Took my 2016 M2 for Spotify not working in my car.... They did not want to update the software on my car. I insisted since the same phone/spotify worked on my wife's 2016 X5. They updated my software after I agreed to pay for one hour of their time (according to them it takes two hours to update the software). The Spotify worked afterward. The car was delivered back unwashed. I called BMWUSA and complained. They told BMWUSA that they provide Flagship carwash vouchers since their carwash is under construction. That is not true. I took my two BMWs there on two occasions and they never provided a carwash voucher. That is only the half of the headaches. They dont provide good work, they are only interested in pushing as many cars thru as possible and they lie. Not a dealership I want to deal with. In fact after my last service experience, after many years of being a dedicated BMW customer, I decided not to buy any more BMW. Lucky for BMW, I took my car to BMW of Fairfax (which is across the world from me) on a recent service and had a very good experience

    2.0 out of 5
    Customer Service
    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    The reception was great; the person listened carefully to what I said; the car was ready an hour early. What could be better than this outcome

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Russell Wickham

    Service Advisor

    NOT RATED

  • September 8, 2016

    Great experience with BMW of Rockville, i guess it's the largest bmw dealer in Maryland, sales are friendly, progress goes smoothly. Will come back in... the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! At BMW Rockville, we try very hard to create a memorable experience for each and every client, every time!

  • 5.0 out of 5
    October 14, 2019

    Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more... than just what I brought my car in for was done to deal with other service issues proactively. Car was ready when promised. Great service from from Rockville BMW.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joy Chilcoat

    Service Advisor

    (5.0) 12 reviews

  • 5.0 out of 5
    October 14, 2019

    Just purchased my Daughter a certified 2016 BMW 328i. Kurun was awesome from start to finish of the whole car buying experience. His knowledge of the car... was outstanding. His professionalism and customer service went up and behind anything I've seen in a long time. He understand that this purchasing meant so much More for my daughter's well being and he made it happen. He even drove the car to my Home that night so my daughter Could be surprise. Again, Kudos to Kurun. He's a credit to your your organization and I believe he will go far. Again, thanks Kurun for the pleasant experience. I'm sure it's A credit to his management. Mr. Brock

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kurun Singh

    Client Advisor

    (4.4) 6 reviews

  • 5.0 out of 5
    October 11, 2019

    Excellent service. Can do attitude. Knowledgeable about the product. Thorough. Took the time to explain things about the vehicle. Assured that we received... the correct vehicle our color the options ugh

    Not Applicable
    Customer Service
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Suvin Viswanathan

    Executive Client Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    October 3, 2019

    Excellent handling of entire process from ordering of new Vehicle to Delivery. Have purchased several BMWs from this Dealership under two owners dating... back to 1988. Excellent as always.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Suvin Viswanathan

    Executive Client Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    September 29, 2019

    Roxanne was very knowledgeable about the various models that I was interested in, and she couldn't have been more helpful in assisting me in making the... best decision, carefully orienting me to financing decisions, instructions on actually testing out the model that I chose, etc. Can't say enough about the excellent customer service that I have received from her and this dealership!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for reviewing your experience with Roxanne. We are thrilled that she was able to provide you with a first class experience. Thank yo...u for choosing BMW of Rockville!


    Worked with:
    Roxanne Roch

    Client Advisor

    (5.0) 12 reviews

    Jeff Doss

    Service Advisor

    NOT RATED

    Mary Duncan

    Certified BMW Genius

    NOT RATED

  • 4.0 out of 5
    September 26, 2019

    My husband and I had a great experience with Maria Cokinos at BMW Rockville. We've recently moved to the area and needed to trade in our older BMW. Maria... was fantastic to work with and even stayed late to make sure all was well with the new car. Car buying can be an overwhelming experience, but Maria made it easy. I highly recommend her, especially if you are a woman looking to buy a car. It's a male dominated business and I'd like to support more women in this field.

    Not Applicable
    Customer Service
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience. We're glad that Maria was able to make the buying process so enjoyable. We truly appreciate th...e feedback and we thank you for choosing BMW of Rockville.


    Worked with:
    Maria Cokinos

    BMW Client Advisor

    (5.0) 74 reviews

  • 5.0 out of 5
    September 22, 2019

    After 5 consecutive Audi leases, I decided to make the change to BMW as my last car did not perform well. Roxanne previously helped my husband with his... lease, and provided the most optimal experience for me! It was a smooth and positive experience! I am SO happy with my car and she even put a large red bow on it upon delivery! HIGHLY recommend BMW of Rockville, and in particular, Roxanne!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bonnie! We hope you LOVE driving your new BMW. You are going to love it! We appreciate you taking the time to review your experience working with R...oxanne. Thank you and welcome to our BMW of Rockville family!


    Worked with:
    Roxanne Roch

    Client Advisor

    (5.0) 12 reviews

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