Reviews
Brian Deckert is the best person to close a deal with, he
Brian Deckert is the best person to close a deal with, he made everything clear and was very helpful and made it easy to close a deal. Great person overall and would deal with in the future
Brian Deckert is the best person to close a deal with, he
Brian Deckert is the best person to close a deal with, he made everything clear and was very helpful and made it easy to close a deal. Great person overall and would deal with in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that Brian made your experience smooth and enjoyable. He truly values transparency and customer satisfaction, and your feedback means a lot. We appreciate your trust and look forward to working with you again in the future!
The service department is excellent they provide great
The service department is excellent they provide great customer service and really make sure your car situation is taken care of.
The service department is excellent they provide great
The service department is excellent they provide great customer service and really make sure your car situation is taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're delighted to hear that our service department provided you with excellent customer service and took great care of your car. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to assisting you again in the future!
I can’t thank Rick enough for taking the time to check my
I can’t thank Rick enough for taking the time to check my car and explain what was going on without hesitation. People like him are bringing real customer service back!
I can’t thank Rick enough for taking the time to check my
I can’t thank Rick enough for taking the time to check my car and explain what was going on without hesitation. People like him are bringing real customer service back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad Rick provided great service and clear explanations. We’ll be sure to share your feedback with him!
Oursiman provided efficient and friendly service.
Oursiman provided efficient and friendly service. Had issue with car and they scheduled me the same day. Raheem was professional, friendly and thoroughly explained the process. I was happy I chose this dealer.
Oursiman provided efficient and friendly service.
Oursiman provided efficient and friendly service. Had issue with car and they scheduled me the same day. Raheem was professional, friendly and thoroughly explained the process. I was happy I chose this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad we could assist you promptly and that Raheem provided the professional and friendly service you deserve. Your satisfaction is our top priority, and we appreciate you choosing Ourisman. If you ever need anything in the future, we're here to help!"
The work was done quickly and at a reasonable price.
The work was done quickly and at a reasonable price. Rick kept us in the loop the whole time.
The work was done quickly and at a reasonable price.
The work was done quickly and at a reasonable price. Rick kept us in the loop the whole time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're glad the work was done quickly and at a fair price. Let us know if you need anything else!
Good service.
Good service. Good customer service. I have been going to Ourisman VW from last service.
Good service.
Good service. Good customer service. I have been going to Ourisman VW from last service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Ourisman VW! We're glad to hear you've been happy with our service and customer care. We look forward to seeing you again at your next visit!
Took my truck to get service.
Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed.
Took my truck to get service.
Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad Rick could provide excellent service and that we were able to address the issue and take care of the recall. We appreciate your trust and look forward to helping you again!
Thorough and efficient service.
Thorough and efficient service.i have been taking my Atlas Cross Sport to Ourisman for all service since my car was new and I will continue to do so.
Thorough and efficient service.
Thorough and efficient service.i have been taking my Atlas Cross Sport to Ourisman for all service since my car was new and I will continue to do so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty! We're happy to hear you've had thorough and efficient service with us. We look forward to keeping your Atlas Cross Sport in great shape for many years to come!
Blatant bait & switch dishonesty.
Blatant bait & switch dishonesty. Ourisman VW advertised a car, and when I called they told me the price was $900 higher. The salesman, Brian, says "Yes we fluctuate our pricing quite a bit to keep up with the market." AKA, I saw the car at one price, called about it, and refused to honor their own ad. When I told Brian I was ready to buy and asked if they'll honor the listed price they posted when I found the car, he flat out refused. No explanation, no apology...nothing. A day later I was contacted by Richard Hieronimus asking I had any more questions. I told him about the issue with advertised price, and he told me I should "come in and explore what we have available." No explanation, no apology...nothing. Then he told me I don't get the advertised price because "you waited too long." They could have sold the car at their advertised price but making a buck took precedence. This is an incredibly dishonest and very disappointing way of doing business and the definition of fraudulent business practices. If they're willing to bait & switch on the price, what else will they hide to make a sale? Also watch out for shipping costs if you're buying from out of state. Ourisman VW charges almost twice as much as other dealers from the region. Stay away. They value money more than honesty.
Blatant bait & switch dishonesty.
Blatant bait & switch dishonesty. Ourisman VW advertised a car, and when I called they told me the price was $900 higher. The salesman, Brian, says "Yes we fluctuate our pricing quite a bit to keep up with the market." AKA, I saw the car at one price, called about it, and refused to honor their own ad. When I told Brian I was ready to buy and asked if they'll honor the listed price they posted when I found the car, he flat out refused. No explanation, no apology...nothing. A day later I was contacted by Richard Hieronimus asking I had any more questions. I told him about the issue with advertised price, and he told me I should "come in and explore what we have available." No explanation, no apology...nothing. Then he told me I don't get the advertised price because "you waited too long." They could have sold the car at their advertised price but making a buck took precedence. This is an incredibly dishonest and very disappointing way of doing business and the definition of fraudulent business practices. If they're willing to bait & switch on the price, what else will they hide to make a sale? Also watch out for shipping costs if you're buying from out of state. Ourisman VW charges almost twice as much as other dealers from the region. Stay away. They value money more than honesty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It sounds like you had a really disappointing experience with unprofessional service and poor communication. Please contact our GM Robert Chen at rchen@ourismancars.com when you have time. Thank you.
Brian and helen were very helpful and created a easy
Brian and helen were very helpful and created a easy process for me thank you guys !
Brian and helen were very helpful and created a easy
Brian and helen were very helpful and created a easy process for me thank you guys !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re so glad Brian and Helen made the process easy for you. We truly appreciate your feedback and are here if you need anything else!