Read reviews that mention:
Tried to get my oil changed today and was turned away. First your representative greeted me with "What do you want?" I asked for an oil change and... he said they weren't doing them today. I said I could leave the car and pick it up on Monday to which he responded, "Probably won't be able to do it until late Monday.", and then walked away. Go somewhere else to get your car serviced. I have Mopar so it should have been a free oil change, in the future I won't waste my time trying to go there.
Waited over a week for photos of advertised vehicle for sale. Only to be told it did not pass inspection and would be over 5,000 in repairs , and is... no longer for sale. However, vehicle still for sale on cars.com. Waste of time.
I can understand your frustration and I hope you can understand ours as well. We are in business to retail vehicles and want nothing more than to sell... every car to every customer that we can. Unfortunately, this is a 2006 F-350 Dually Diesel that is too heavy for our shop's license to MD State Inspect. We sent this truck to an individual truck shop for the inspection and I authorized $2,600 worth of all new brakes and rotors for it to pass inspection. Right before they completed the work I received a phone call that the check engine light came on for EGR. The customer that traded it had removed all the EGR equipment and put a dummy in place to look like it was there. Unfortunately, in MD the EGR equipment is required to pass. After the $2,600 we've already invested and having to invest another $2,500 for the EGR equipment there is no way to resell this truck as MD State Inspected. We can however sell this truck out of state with the proper disclosure. We run a very honest and open store and practice honesty with all of our customers. I do apologize that you feel that you wasted your time, that is never our intention. We just didn't have control of this inspection, we provided you with that update as soon as we found out ourselves. Thank you for your review, it will help us better improve our business. Sincerely, Michael Click Pre-Owned Sales Manager Ourisman CDJR of Bowie 301-390-0880 ext. 302
They advise low online prices and then chop you down by thousands on your trade to make it up. Not pleased. Waste of my time.
I apologize that you feel this way. We advertise our vehicles with all available incentives, which is the normal practice in our industry. If you qual...ify for the incentives, you receive them. As for your trade, we evaluate each vehicle on a case by case basis. The value we give is based largely on condition, mileage, year, and then performance in the retail market place and/or auction records. When we make an investment on a trade we have to invest more money to recondition/repair and then sell for market value. All of this is a very fine balance. I am so sorry you did not have the desired experience here. We appreciate your feedback! Sincerely, Michael Click Pre-Owned Sales Manager Ourisman CDJR of Bowie 301-390-0880 ext. 302
I wasn't really ready to buy I was looking at a truck. Went in and talked to Troy (salesman) after talking with him we went on a ride I came back and worked... with Mike I believe used sales manager. He worked with me as I didn't have my vehicle with me. We made a deal and went on with the process. Fast forward a couple of days. Needless to say I had an issue with the truck. Nothing big and nothing they knew about before selling it to me. I called and spoke with Mike. He took care of everything for me. He went above and beyond to make sure I was taken care of and happy. I can honestly say I was happy with the way I was treated here. I will recommend this dealership to any one of my friends. These two guys were a pleasure to work with and when the wife is ready we will go back to see them. Just to prove how good they are I live 1.5 hours away from the dealership. Thanks guys for the great experience and look forward to doing business again.
Terrible experience. Saw a Jeep that has been sitting for 55 days. They said it is priced high because of Hurricane Irma and Jeeps are more expensive.... Then he said he rather sell it at auction in 5 days for $27000, when it hits 60 days, instead of come down past $29500.
Very easy to deal with.I would recommend this dealership to my friends
Went in there without a check from my bank but was pre approved. They were willing to sell me the vehicle and fought for it with little evidence of my... financial ability. If you're a beginning a credit line with an auto loan this dealer is for you.
Brian, Thank you for the review and sharing your experience. We are glad you were able to take advantage of our loan programs. We hope you are enjoyi...ng your vehicle and look forward to continuing our relationship. Levi Haslup VP/GM
Thank you so much to TJ Erickson! He was very kind to my family and provided great customer service! He was very personable which also helped ease my anxieties... of buying a new car. He took the time out to look over the vehicle with me and even buff out some minor scratches. TJ was quick responding to my e-mails when I had questions and needed to come in to see him. I will definitely recommend TJ to my family, friends, and coworkers.
Thank you for your business and we look forward to assisting you throughout your ownership experience. Levi Haslup VP/GM
My experience going and was doubtful what the best with bad credit I didn't think it was possible for a new vehicle I went on a whim well because the woman... told me to and this man bent over backwards to help me if you're in the need of a car this is the guy to go see this dealership has surpassed all my expectations and I will do further business with them in the future just because of the way they present themselves As well as the customer service their values the facility everything about blew my mind away
Brandon, congratulations on your new purchase! I hope you are continuing to enjoy your vehicle! It's wonderful to know you feel confident in your deci...sion to choose Ourisman Chrysler Dodge Jeep Ram of Bowie as your dealer. Welcome to the Ourisman family! Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team
Friendly service. And an explanation of how the work done on my vehicle would proceed. And a nice clean facility.
Thank you for taking the time out of your day to share your wonderful experience with us, Michael. We are delighted to hear you were treated with frie...ndly and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team