Passport BMW

professional attitude. seems honest. Seems to be genuinely interested in making a sale. Better than most i have experienced

Domonique provided outstanding customer service and was so attentive to my needs during my time spent at the service department. He is hands down one of my favorite people at Passport BMW. I know I wasn’t the easiest person to deal with on this particular day but he remained patient and ensured that I was a satisfied customer.

Some of the sales staff are very sketchy and shady. Trust was not high for me. And the sales managers/business managers are no different. Once they have your money and the commission is paid, they couldn't give a flying fig about you. You can;t reach them by phone. You can't reach by email. Poor customer service on the sales side. The service side of the house is slightly better, but not by much! .

I worked with Sam Hilton on a '22 CPO 750i. He was very courteous and efficient. I had my family with me, and I was in and out of the dealership in an hour. Then, he delivered the car to my office the following day along with his colleague who explained some of the new features on the '22 that I didn't have on my '18 750i. It was a great experience.

I recently had the pleasure of purchasing my third vehicle from Passport BMW, and once again, the experience was exceptional. This time, I drove away in a stunning 2024 BMW 740i, and I couldn’t be more pleased with the entire process. From the moment I stepped into the dealership, I was greeted with the same warm professionalism and friendly atmosphere that has made me a loyal customer over the years. Rommell Hollins truly outdid himself this time. The transaction was incredibly smooth, a testament to Rommell’s dedication and expertise. For anyone in the market for a BMW, I highly recommend Passport BMW and specifically Rommell Hollins. Whether it’s your first purchase or your third, like mine, you can expect an unparalleled level of service, expertise, and satisfaction. Thank you, Rommell, and thank you, Passport BMW, for another fantastic car buying experience! I look forward to working with you again in a few years on BMW #4.

The best car buying experience I’ve had in my over 20 years buying vehicles. They were doing a complete remodel of the building and working out of trailers but still provided a top notch experience. My salesperson was Ceandria and she was the best car salesperson I’ve ever had, she played the biggest role in my overall experience at Passport BMW. From the first email I sent until the second I drove off the lot she was friendly, knowledgeable and welcoming. Something you don’t see all the time in that profession. I had a few bad experiences at other DMV BMW’s dealerships (looking at you, Rockville) but here at Passport every step was great. Ceandria provided me with answers to any questions I had about BMW’s very quickly, confidently and with great knowledge whether via email, at the dealership or on the test drives. Even when I returned home the next day she reached out to see if I had any questions or concerns about the vehicle I purchased. The great experience didn’t stop at Ceandria. Once I went to finance to sign papers Hannah greeted me with a smile and made me feel at home just as Ceandria did earlier. Hannah was able to provide me with information about different payment options, rates and any available add-ons with great knowledge and understanding. She was very easy to talk to and easily described all of my options in purchasing my new car. It is easy to tell that both Ceandria and Hannah enjoy their jobs, do them exceptionally well and with confidence. Both made me feel at home. I traveled 2 1/2 hours and my next car buying dealership will begin and end with Passport.

I would like to leave a review on Samuel Hinton. I have been researching for a s-class Mercedes via Carmax ads for the last couple of weeks. I came a cross a trade-in. that had just been received days prior at Passport BMW in camp Springs / Waldorf Maryland. upon further inquiry, I was contacted by Sam, who assisted and guided my wife and I. from start to finish. I was reluctant to make a car purchase online. Especially a Mercedes purchase at a BMW dealership. I currently live 300 miles away from the dealership. Sam assured us that this was an amazing deal on a beautiful car that was in his location for 4 days. he suggested that we put a deposit down on the vehicle to hold it until we can drive to the area to test drive and view the vehicle. during this process. he made clear communication on the process, expectations. finances,vehicle inspections and warranty. I usually do not take the time out of my busy day to write reviews, but I feel we would be doing a disjustice by not making everyone aware of the outstanding services that he provided as a representative for Passport Bmw. Did I mentioned that he had all of the documentation prepared prior to our arrival, and followed up to see if we made it back home safely. Now that's what I call " CUSTOMER SERVICE We wanted Sam to know that we appreciated his workmanship and customer service for a job well done for an extremely satisfied customer.

Great!!! Support from Derrick Mcquire (Sales) assisting me with purchasing a new BMW 5 series. Derrick McGuire was professional and kept me informed throughout the process. I have bought 4 BMWs from Passport and Derrick was the best!! salesperson I have worked with. Professionalism, technical competence and great communication skills! He provided that to me! Thanks again Derrick!

I had the pleasure of working with Jude to purchase my BMW 430i convertible. Prior to my purchase I spent two months visiting dealerships throughout the DMV and when I tell you that the professionalism and support I received from Jude - he is making a difference to many Passport customers. In addition I had the opportunity to work with BMW genius Jordan who carefully walked me through all of the technology in my car. She embodies all that I hope for in professional women. Well done Jude and Jordan!

I recently purchased a Mercedes-Benz GLA 250 from Passport BMW, and I had the pleasure of working with Greg from the Sales team. Even though Passport BMW primarily deals with BMWs, Greg's extensive knowledge of Mercedes-Benz vehicles, including the GLA 250, was truly impressive. Greg made the buying process smooth and enjoyable. He was incredibly knowledgeable, answering all my questions and providing detailed information about the car. His professionalism and expertise were evident throughout the entire experience. What stood out to me was Greg's commitment to customer satisfaction. Even after the purchase, he took the time to check in with me to ensure everything was going well with my new car. This level of care and follow-up is rare and highly appreciated. I highly recommend Greg to anyone looking to buy a car. His dedication, expertise, and exceptional customer service make him an outstanding choice for anyone in the market for a new vehicle. Thank you, Greg, for making my car-buying experience a fantastic one!