Ourisman Ford Lincoln of Alexandria

Reviews

4.9 out of 5 4.9
1466 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 19, 2019

    I have had experiences with Ourisman Ford Sales and Service on both a routine and not so routine basis. The sales experience was driven by my need to purchase... a new Escape after my old one was a total write off due to recent flash flooding. The Sales Dept was aggressive in providing the particular car I wanted and also respectfully reticent due to concurrent family issues. My salesmen engaged freely in sharing of their own life experiences and were very patient in the sales process, which included a nearly missed accident during my test drive! The Service department was very competent and proactive in dealing with the older Escape for which included routine maintenance and performing a very rare, complex and time consuming replacement of the catalytic converter (which had not been done either at all previously or infrequently). Many Ourisman Sales and Service personnel provided anecdotal comments to this effect after the fact which I believed. The routine maintenance included oil changes, brake and other checks, tire rotations, software updates , and TSB driven repairs. Most of these activities were done on a "customer waiting" basis and were accomplished in very reasonable elapsed time. My decision to purchase a new Escape was strongly influenced by my Service experiences.

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    Shopped for a new car
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  • 5.0 out of 5
    July 14, 2019

    The service provided is always exceptional. I know I can count on Ourisman to keep me safe and worry free about my car. Joon my service rep is always accommodating... and is always a pleasure to work with. Thank you!!

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    Dealer Response

    Hello Tina, thank you for your great comments about the quality of service our staff provides! It means a lot to us to have earned your trust in our b...usiness. We look forward to your next visit! Take care!

  • November 5, 2017

    I?m always able to get appointments and from the phone service to the face to face interactions has always been great and excellent.

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    Shopped for a used car
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    Dealer Response

    We're pleased to hear that you always receive excellent customer service from our team! At Ourisman Ford & Lincoln, we value our customers and we look... forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    July 11, 2019

    The service department is a "well oiled machine" with genuine concern for customers. Mr. Ko continues to exceed expectations by going above and beyond... to work with customers by articulating clearly and accurately maintenance/service needs. Technician John is professional and honest. The service manager, Chuck, never hesitates to take the time to assist his team and, more importly, talk with the customers. This is a well-run dealership that stands by its work.

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    Dealer Response

    Hi Joseph, thank you for taking the time to highlight some of our staff for their excellent work! We're happy to hear you had a great experience at Ou...risman Ford Lincoln of Alexandria. If there is anything else we can do to assist you, please let us know!

  • 5.0 out of 5
    July 9, 2019

    Thank you so much Lee for contacted me and asked me the problem. I had the best customer service. Thank you Mekdes Yifru

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    Dealer Response

    Makdes, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 5, 2019

    I had a simple and short maintenance item but I brought the car within 90 minutes of closing. I?m sure it was past the accepting new work time but they... took it and turned it around. Very considerate of my time to get the car to the shop.

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    Dealer Response

    Hi Paul, we're glad we could help you out! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you c...an trust. Please don't hesitate to reach out to us if there's anything more we can do!

  • 5.0 out of 5
    July 2, 2019

    Great customer service. Especially the availability of loaner car for customers who are unable to get their car same day. Keep it up.

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    Dealer Response

    Hi Rollison, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and qual...ity work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!

  • 4.0 out of 5
    July 2, 2019

    I appreciate the curtesy wash but would love to see the dealer add vacuum and inside window clean. My wife?s infinity dealer does and was surprised it... wasn?t same for Lincoln.

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    Dealer Response

    Hello Brian, thank you for taking the time to leave a review of your service experience! We always appreciate the opportunity to improve, and we will ...take your comments into consideration. We hope you have a great day!

  • 5.0 out of 5
    July 1, 2019

    As always excellent service on my car. I like that I can come in the evening and wait for my car to be serviced and everything that needs to be done for... my warranty will be taken care of. Everyone I have dealt with is always so friendly and helpful in answering any questions I may have. Great dealership!!!!

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    Dealer Response

    Hello Sue, thank you for your great comments about the quality of service our staff provides! Please don't hesitate to reach out if you have further q...uestions; we're always happy to take care of your vehicle needs. Thanks again!

  • 5.0 out of 5
    July 1, 2019

    Very efficient service. Team quickly completed 30,000 mile check on my MKX and had me on the road again in just about 2 hours. Great work!

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    Dealer Response

    Hello Chuck, it is great to hear everything was done quickly and to your satisfaction! We?re always happy to take care of you if anything else comes u...p. Have a wonderful day!

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