Ourisman Ford Lincoln of Alexandria

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
1504 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    November 16, 2019

    Fairly quick service for a Saturday morning/afternoon. People are not too friendly and not many extras for waiting customers. Usual pricing as other dealers.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 12, 2019

    Parts are the only thing that I have a question about. The brakes were changed in 2017 and now I have two warped rear brakes. I didn't feel any shimmy... or shake when I used the brakes. But the tech stated that they need to be replaced. when they had 3mm of pad left. It just seems strange that the pads and rotors went bad after two years, when the original sets last over five years. Its seems that the replacements need to be quality controlled checked.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we set high expectations for ourselves so if there's more we can do for you, please don't hesitate to call or stop by and we'll be happy to he...lp. Thank you for taking the time to let us know about your experience. We hope you have a wonderful day.

  • November 5, 2017

    I?m always able to get appointments and from the phone service to the face to face interactions has always been great and excellent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear that you always receive excellent customer service from our team! At Ourisman Ford & Lincoln, we value our customers and we look... forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    November 8, 2019

    The service was wonderful. Simon Lumpkin provided wonderful a pleasant demeanor and informed knowledge of my service needs. Did have a problem with a reported... paint defect. I had spoke with the sales manager and salesperson back in May and informed upon my next visit the repair would be made. Had to bicker with the manager after servicing the vehicle to get paint repair. A very hurtful experience.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Willie, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to give us a call if you'd... like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future. Take care.

  • 5.0 out of 5
    October 28, 2019

    Just glad that there is some one who can take care of the pretty red Escape.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Polly, thank you for your positive rating and review! If you ever need anything else from us, please feel free to give us a call or stop by. Have a...n awesome day!

  • 5.0 out of 5
    October 25, 2019

    Your staff was very professional will definitely visit the shop again when needed

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elbert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service ...to you again! Take care!

  • 5.0 out of 5
    October 23, 2019

    Found the right truck for me and had everything I wanted for a good price and got it done quick.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Seth, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    October 16, 2019

    No issues. Nothing Significant to Report. Service provided was satisfactory

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll conside...r us again in the future!

  • 5.0 out of 5
    October 9, 2019

    I appreciate the staff's performance, professionalism, and how they kept me informed regarding my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Ourisman Ford Lincoln of Alexandria for all of your automotive needs. Please... don't hesitate to call if you'd like further assistance.

  • 5.0 out of 5
    October 7, 2019

    Thanks again for the fast service! I?ll be back as always

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Ourisman Ford Lincoln of Alexandria for all of your automotive needs. Please... don't hesitate to call if you'd like further assistance.

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