Ourisman Ford Lincoln of Alexandria

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
1544 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 20, 2020

    Upon arriving to Ourisman we had visited another dealership in the area looking to buy a new car. We had test drove the car (Explorer ST) at the other... dealership with little interaction with the sales consultant about what features were on the car. For many reasons we decided to leave and check out the car at Ourisman (they actually had the exact car, color and options that we wanted). When we arrived we were greeted by Quentin Walters who was very friendly and personable. He took us to the storage lot to see the car as it had just arrived and hadn't made it to the dealership lot yet. On the drive he explained everything! When I say everything I mean everything! He was so knowledgeable, it was very impressive. You could tell off the bat how much he invested his time into know everything about this car. Fast forward to making the deal. He was very very helpful getting us to feel comfortable and making sure we had everything we needed. We can't thank him and everyone else that day who help. We look forward to seeing him when we are at the dealership for services. THANK YOU QUENTIN :)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Melissa, thank you for taking the time to leave a review for us at Ourisman Ford Lincoln of Alexandria. We're happy we could meet your expectations...! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    May 18, 2020

    I have to admit that having spent several years working in the car business many years ago that buying a car is one of my least favorite activities. That... has changed thanks to the Team at Ourisman Ford! I had the pleasure of working with Quentin Walters and he is amazing. In all my years of buying cars I do not believe I have ever worked with a better Sales Person. Quentin is engaging, friendly, patient, knowledgeable and most of all I knew that he was on my side throughout the entire process. I am not sure I would have pulled the trigger on my new Ford Ranger if it wasn't for him I also want to praise Mike Gundling and Ted Mixon in the Business Office, Sales manager Mike Powers and General Manager Lee Brooks. The entire staff and team at Ourisman is amazing. If you are in the market for a vehicle you MUST go visit the team at Ourisman (and make sure to ask for Quentin!!)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Eric, we're happy you found Quentin to be so friendly and knowledgeable during your experience here at Ourisman Ford Lincoln of Alexandria. Our team s...trives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • November 5, 2017

    I?m always able to get appointments and from the phone service to the face to face interactions has always been great and excellent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear that you always receive excellent customer service from our team! At Ourisman Ford & Lincoln, we value our customers and we look... forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    May 13, 2020

    This dealership and staff was awesome. Quentin Walters was our salesperson and he is the bomb! They really focus on customer service and that was a big... plus for me and the deciding factor to purchase a vehicle from them. All I can say is they all made the process smooth. Jeff and Ted, thank you as well. I will recommend this dealership to everyone looking to purchase a used vehicle. Quentin, keep up the good job!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jackie, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Ourisman Ford Lincoln of Alexandria. You...r recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    February 15, 2020

    Good like always since I bought my car in that dealership. I always expect the best service and that my concerns get heard.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Susan, thank you so much for your positive comments about Ourisman Ford of Alexandria! If there is anything else we can do to assist you, please le...t us know! Take care!

  • 1.0 out of 5
    February 13, 2020

    I came to this dealership because the horn on my F-150 truck didn't work. I made an appointment for a Wednesday at 11AM. Since I was already there at the... service center, I also asked them to change oil and do safety inspection. The "service advisor", Daniel, was not very friendly and didn't seem to care that much. I waited for two hours and then I had to chase Daniel around to ask for a status. He said he'd go check and be right back. 30 minutes later, with no sign of Daniel, I walked to the advisor work stations, and they told me that Daniel had left for lunch. I couldn't believe it, but another advisor there, Sarah, helped me out and checked on my truck, She was very helpful (she was new there) and 20 minutes later I got my truck back. They told me the horn was faulty, and they had to order a new one. They didn't do the inspection and all they did was oil change. I left at just after 2PM, 3 hours later. Terrible service, and the worst thing is I have to come back there for the horn still. Jose, the service manager, said I could deal with him, which is better than facing Daniel again, but I don't feel the culture of proper customer service exists in this place; your time, your needs and your car are worth nothing for them. I'd go to another dealership, but they told me other dealerships don't have horns in stock either.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 4, 2020

    I am very pleased with the service but even more pleased with the staff

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Cindy, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do... for you! Safe travels!

  • 5.0 out of 5
    February 4, 2020

    I have been buying and servicing vehicles at Ourisman Ford for over 20 years. On my most recent visit I needed to have a replacement rear windshield wiper... mechanism installed on my 2013 Ford Expedition. The part was pre-ordered and ready for installation and the work was done quickly and professionally. The fresh car war was a nice side benefit along with the coffee and donuts in the waiting room.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Larry, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank ...you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    January 27, 2020

    Very satisfied with service and the rep that helped me

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rita, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy ...to hear that your experience reflected this.

  • 5.0 out of 5
    January 25, 2020

    Ultimately the maintenance manager resolved the issue. Ford should not put him in the position of justifying poor practices from corporate HQ. They replaced... the defective Ford lug nuts, at my expense, with the same defective factory lug nuts so I?ll have the same issue in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Troy, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy t...o assist you! Safe travels!

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