Ourisman Chevrolet of Rockville

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 6:00 AM - 7:00 PM

Ourisman Chevrolet of Rockville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

6:00 AM - 7:00 PM

Tuesday

6:00 AM - 7:00 PM

Wednesday

6:00 AM - 7:00 PM

Thursday

6:00 AM - 7:00 PM

Friday

6:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2019

At Ourisman Chevrolet of Rockville, customer's satisfaction is our number one concern. Ourisman Chevrolet of Rockville i

...

s an award winning auto dealer bringing expert automotive experience to customers throughout Maryland, including Washington DC, Gaithersburg and Bethesda. For over 90 years, thousands of customers have come to Ourisman Chevrolet of Rockville to shop New Chevy vehicles, Pre-owned and Certified Pre-owned vehicles.

"You Always Get Your Way at Ourisman Chevrolet!"

Service

Tire Rotation

$24.95 and up*

Oil, Filter Change

$39.95 and up*

Multi-Point Inspection

Complimentary

Battery Service

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
59 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 16, 2019

    Refused to honor cars.com price. Hopefully someone from cars.com speaks to them. Typical dealer bait and switch. Total game player. Go elsewhere unless... you want to be treated like this.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What's your name Sir and who attended you here at the Chevy Dealer of Rockville? So I can address the issue. Please feel free to call me, I am Stephan...ie, phone: 301-424-5900 because this is not how we work so I want to know the whole story. Thank you.

  • 5.0 out of 5
    July 15, 2019

    Especial thanx to Javier an María Teresa Guzmán. Great and quality service. Glad to get my purchase with you all. I will see you all soon on my the first... service of my vehicle.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 13, 2019

    Very pleased with the service. My car was given a thorough checkup. Recommendations were made. Friendly customer service. Wait time was not long. Facilities... were nice.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 13, 2019

    I tried to buy a truck from this dealer and they did call me twice once from a salesman and the other from the manager and neither one of them fallowed... through with calling me back and I was willing to travel 3 and a half hours to get it so no I would not recommend this dealer ship.

    2.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2019

    Bought my cars from them and do all my service there. My life is so much simpler and easy with their service and all problems are quickly and professionally... resolved.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 6, 2019

    The worst car buying experience I ever had. They lied about everything through the entire process. I would not recommend anyone spending their money at... this dealership they are the true definition of having zero integrity.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (301) 637-6496 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    November 2, 2018

    I worked with Maria Guzman, and her services were amazing . It was a bit of a wait but it was definitely worth it. THOMAS was the gentle that begin to... help me with my sale and he was awesome as well .. I have had previous experiences with car dealers and it was horrible. I can honestly say this was the best car buying experience by far

    4.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

  • 5.0 out of 5
    August 12, 2018

    Shopped at Ourisman Chevrolet in Rockville yesterday looking to lease a 2019 Traverse. This was the fourth dealership that we'd been to, so there was no... need to go through all the features of the vehicle. We knew what we wanted. Through my employer, I have access to TrueCar and after entering my zip code, I was directed to Ourisman along with two other dealerships, I made contact with the Ourisman and was directed to Wardell Mitchell. He and I traded a few emails with the basics of our needs. We met with Wardell after arriving at the dealership and he took us down to their offsite lot. During the ride, we discussed what we wanted in a new Traverse. We also noticed how friendly and personable he was. Wardell made note of our requirements and when we arrived back at the dealership, he went to work Ermias Kassaye, the sales manager. During our visit, they presented several deals to choose from within our price range and with the options we wanted. After selecting a vehicle from the options given, we completed the paperwork and were preparing to leave when we realized that one of our requirements hadn't been met; something we'd specifically discussed with Wardell during our trip to the offsite lot. After confirming that we were missing an option that we wanted, Wardell and Ermias went back to work to find another vehicle. After finding a second vehicle, we realized that it also didn't have the required option. Finally, they found a third vehicle, which not only met our requirements, but also exceeded them significantly. And they honored the original deal. These two gentlemen have earned customers for life with their willingness to go the extra mile. Both men went above and beyond, offering us water, feeding us lunch and making sure we were comfortable while in the dealership. We can't say enough about their integrity in doing the right thing to ensure extremely satisfied customers A couple of other comments. The dealership, while nice inside with a comfortable lounge, is lacking customer parking out front. We didn't find a spot when we arrived and had to wait for someone to leave to have a parking space. The drive of 10+ minutes to the offsite lot, with traffic and lights, is such a negative customer experience. Our day was made longer by having to wait for someone to go pickup a vehicle for us to consider when the first vehicle didn't work out. Would recommend building a parking garage out back (can get one prefabbed, which reduces cost of onsite construction.). Having onsite inventory will make for a more pleasant experience and should drive up sales.

    5.0 out of 5
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    3.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! W...e hope you have a great day!

  • 1.0 out of 5
    June 28, 2018

    Internet price listing on THEIR website for a 2018 Volt was $32,008. After talking with the sales manager, the ACTUAL price jacked up to $38,500. Okay,... I get that they need to fudge a little to get people interested, but that is just of-the-charts lying.

    2.0 out of 5
    Customer Service
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. Our manager would really like to speak with you more regarding this matter. Please reach out to us... at (301) 637-6496. We look forward to hearing from you.

  • 4.0 out of 5
    June 1, 2018

    Peter was very helpful when I purchased my Malibu last year. He got me a good deal. He is very friendly and knowledgeable about the chevolet

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for ta...king the time to let us know how we're doing.

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