Ourisman Fairfax Toyota

Review for Ourisman Toyota – Fairfax, VA I’ve had two consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear that integrity and basic competence are not part of their operation. On my first visit, I brought in my RAV4 for an oil change and to have aftermarket HID headlamp bulbs installed. They replaced the bulbs — but none of the four worked. What’s worse, the mechanic knew they weren’t working and said nothing. I was nearly sent home in a vehicle with zero functioning headlights. Only after I noticed and brought it to the service manager’s attention did anything happen. He confirmed the lights didn’t work, brought the mechanic out, and asked him to explain. The mechanic shrugged and said, “they do not work.” This was immediately proven false when the manager installed them correctly himself. Still, I gave the dealership another chance. I returned for the 60,000-mile service and asked them to replace one faulty OEM Toyota bulb. I was told I had to buy them in pairs — fine. I also requested they troubleshoot a potential wiring issue. The car was with them for two days. When I was finally told it was ready, I picked it up — only to find that none of the headlamps were working. Not the two brand-new Toyota bulbs I just paid for, not the two previously working HID bulbs — nothing. And, of course, they completely forgot to investigate the wiring issue. This level of incompetence would be bad enough. But what followed was worse: I opened a case with Toyota Corporate, only to learn that Ourisman submitted a response filled with falsehoods and outright lies. At this point, it’s not just about bad service. It’s about dishonesty, negligence, and a complete disregard for customer safety and trust. I won’t be returning, and I strongly advise anyone considering service at this location to think twice.

Mr. Zemraan made my car buying purchase seamless. He went above and beyond his scope as a salesman to making this not only the best but easiest purchase ever! His integrity is beyond reproach. If I buy another car it would be from him! Traveled from Delaware to buy the car. He took pictures or the car while it was being service and detailed so I could get a better view of the car. Best upcoming salesman. He is simply Awesome!!!! The whole team is awesome. Very professional and courteous staff. Have not seen this type of service in decades. Facilities are better than the best.

My friend was a first time buyer having a hard time getting a car . That is until we met Phil Clayman a wonderful caring person who helped us find a amazing car and get us a wonderful finance rate ! Thank you so much we appreciate all your hard work!

Received the absolute worst customer service I’ve ever experienced. Down from the GM to sales, ESPECIALLY Nayne, they were dishonest and rude. I was offered a final price online and when I went in to sign the paperwork, the price had magically increased. They let me walk out the door because of a $17 difference in monthly payment. DO NOT shop with Ourisman Fairfax Toyota!

Please avoid this dealer since they won’t be responsible for defects happens to their certified cars even if that defect would endanger their client’s life! Here’s my story: I’ve bought a certified Camry 2015 with 30K miles on it 6 month ago from this dealer! The car came with 4 brand new Goodyear tires while they didn’t give me the tire’s warranty booklet. I didn’t know this mistake until last week that both my front tires got flat at the same time on the sidewalls which means the tires were of such a low quality! One of my tires got a 3-inch hole on the sidewall at low speed! Thank god we weren’t on a highway in the time of that incident! Anyway, I’m following up this problem to at least get my flat tires covered by my toyota certification or tire manufacturer warranty. Both of them denied to help me and referred me to each other! I’m still shocked why two front tires should get flat at the same time on the sidewall while they’ve been only used for less than 8k miles! It puts my whole family’s life in danger! After all, instead of being regret for this terrible mistake, their rude service guy tells me “Toyota is not a tire manufacture! “ Can you believe this! I feel so frustrated now. I’ll follow l this matter up to the related agencies to get my right! I strongly discourage anyone to deal with this irresponsible dealer! You can pay a little more to a more reputable dealer which has more respect for their customer’s safety! I'm sure that the owner will reply under my review here and leave a number to call him! However, this is just a show up! I called them 10 times and couldn't talk with their manager! Also, I left a lot of messages for them, but still didn't get back a simple apology ! This is embarrassing!!!

Our 16 year old Lexus needed a new alternator. A bit over $2,000. Priced at a Lexus dealership: about one-half that sum. Why the difference in cost? They warranty the work for the life of the car. Let’s figure. What, exactly, IS the expected life of the car?

Simon provided me with excellent customer service while I was running short on time because I had a meeting with a client for my real estate business and I needed to do service for my car on the same day. So I told him that I had a meeting and he gave me a time of two hours, but he exceeded expectations and finished and washed my car in one hour and ten minutes. This is my third time working with him and every single time he blew my away with his commitment and hard work, he is always very generous and polite. I recommend Ourisman Fairfax Toyota to my friends, family and clients because of their exceptional customer service and hard working staff.

If you must have your vehicle serviced at Ourisman Fairfax Toyota be sure to take a full set of photos of your vehicle and any exterior and interior accessories. You may need the photos later. When my Rav4 went in for front airbag replacement, the vehicle was returned to me with a different spare tire cover at the back of the vehicle. When I brought this odd situation to the attention of the Parts and Service Director, his immediate response was a challenging ?Who Says?? By the way, because of the ?fragment grenade? airbag recall, my Rav4 was brought in for replacement of the airbag and mechanism. I was told in the recall notice and by the Ourisman Service team that it could be months before a solution and parts became available. Several days later, when I was out of town in for the Labor Day holiday, the Ourisman Service Team called and told me that the job was complete and that I had to immediately return the loaner vehicle guaranteed by the recall notice or get charged full rental fees for it. I didn?t realize that their view was that I was supposed to remain in the area and wait for an indefinite time until they were ready to give me an early and unexpected ?surprise? phone call. These and other circumstances lead me to recommend that you deal with a different dealer or be prepared for a potentially adversarial relationship, at least if you have to deal with the Service Personnel who were assigned to me.

Went in for new tires and waited. It took 4 hours. After 4 hours they asked if I also wanted alignment done. If you dont want to spend a day here dont come here or pay for a loaner car.

Worst dealership. Oil change for Camry car took more than 2 1/2 hrs and their website misleads and their customer service rep said that service would be done immediately and if it is going to take more time, they would provide free rental car for 1 day as advertized in the website. But the sales Rep "Nick" so arrogant and rude and said I have to wait for 1 to 1 1/2hr or pay and get the rental car. But eventually i ended up waiting for more than 2hrs and it is total nightmare. I strongly suggest people look for alternate dealers around Fairfax.