Ourisman Chrysler Jeep Dodge RAM of Alexandria

Reviews

4.2 out of 5 4.2
929 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 17, 2019

    Outstanding. Courteous. Provided courtesy ride home since repairs were going to take longer than anticipated.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! We hope to see you soon!

  • 5.0 out of 5
    July 16, 2019

    Lynn and Matt were great, I had almost given up on jeep until I walked into the Alexandria location. They were concerned, knowledgeable, and checked my... truck out in a timely fashion they have gained a customer.

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    Dealer Response

    Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chrysler Jeep Dodge of Alexandria!

  • September 20, 2018

    Great team from start to finish. Made the process very easy - and accommodating to my schedule. The closing paperwork which is usually so painful was... so easy. Would recommend buying a Jeep from Ourisman!

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    Shopped for a new car
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  • 5.0 out of 5
    July 12, 2019

    We are very happy of the way we were treated and greeted by these two guys at the Service area. Michael and John are very personable and they accommodated... us really well. Answered all our questions and made us feel very important customers. All around we were so pleased for a very personable service. After we left our van at the shop, John updated us of the work being done and texted us too of expected time will be able to pick it up. Unforgettable and delightful experience I have not seen from any other dealership. Thank you for having them.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Nel, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chrysler Jeep Dodge of Alexandria! If you h...ave any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    July 9, 2019

    Josue is great. He makes sure we understand what will be taking place and he makes sure to be clear about the services needed and the cost and answers... all questions. This helped us to make an informed decision on which services to proceed with immediately and which could wait a little. He provides great customer service. This is especially important since we drive from Stafford VA to get there.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!

  • 5.0 out of 5
    July 8, 2019

    My sales rep and finance officer was amazing. I got the car i wanted at the right price no hassle with great informative service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    July 8, 2019

    Excellence service for preventive maintenance. In addition, I was informed of an outstanding "recall" which was also serviced during my appointment.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Kimberley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additiona...l we can do for you.

  • 4.0 out of 5
    July 5, 2019

    The service was great. I received my truck in record time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Derrick, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

  • 1.0 out of 5
    July 2, 2019

    Horrible. I bought my car from this dealership in October 2018. Brand new car. To start with the buying experience. I was shown a plan which seemed like... it was included based on how it was described to me. I asked the person if this was an extended warranty and I was told no. Needless to say I was surprised when I noticed a $6000 added charge to my loan. This was fixed for me because I noticed it before 30 days elapsed. As mentioned, I bought my car in October. Since then, I have had five different parts replaced and brought my car to their shop two times in five weeks. First time was in April. Both times I brought my car to them, I needed a loaner since my car was staying. Both times I received a disgusting car that I had to drive for some time. The second time I had to bring my car in, it was there for three weeks, and I was given a car that wreaked of cigarettes and was disgusting. I had to no choice but to accept these loaners since "it's all they had left" and my car needed to be fixed. Not only all of this, but like mentioned, my car was there for three weeks the second time. When I dropped it off, I asked for a scratch to be prepared on my driver side door. During those three weeks, my car was just sitting around waiting for part to get in, so there was plenty of time to repair the scratch. When I picked my car up, i noticed the scratch wasn't repaired. Not only that, there was a new scratch on my front bumper that happened while it was at the shop. On top of that, my car was given back to me covered in spider webs and dirty. Wherever they are parking the cars must not be very clean. Since the scratch I asked to be repaired wasn't, I questioned the staff as to an explanation. What I got was "I don't know, it should have been fixed." I was then told to bring it back the following week and maybe the body shop can squeeze me in. I work long hours and the dealership isn't close to where I live. Bringing it back to only maybe being able to be seen wasn't going to work for me. Having my car gone for three weeks was an inconvenience for me and telling me to bring it back again, was even more of an inconvenience. I never received a follow up from the dealership as to getting the scratch repaired. I never leave reviews, but I felt like I must. I was very unsatisfied with the service I received. If I could leave negative stars, I would.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kristen, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if... you are willing, please reach out to Chris Morrison at (877)855-8479 to discuss this further.

  • 5.0 out of 5
    July 2, 2019

    First class operation. Excellent fit and finish. The truck was prepared for delivery and off I went. Still learning all the bells and whistles.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new truck! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of servi...ce to you again in the future. Best wishes, Ourisman Chrysler Jeep Dodge of Alexandria

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