Ourisman Chrysler Jeep Dodge RAM of Alexandria

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
972 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 13, 2019

    Service was excellent will be returning for all future service needs.

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    Dealer Response

    Jonathan, we are happy to have earned your future business! We look forward to your next visit! Take care!

  • 5.0 out of 5
    November 7, 2019

    I was checked in promptly for my service appointment by Lynn.. Josue was the representative in charge of my service and kept me informed of progress.... When I had a billing issue, Rocky, the service manager made it good to my satisfaction. I was in and out of service in 2 hrs, which was fantastic since I wait for my car. The added bonus of Ourisman service is WiFi access and the free donuts and coffee.

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    Dealer Response

    Ann, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Ourisman Chrysler Jeep Dodge of Alexandria.... We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • September 20, 2018

    Great team from start to finish. Made the process very easy - and accommodating to my schedule. The closing paperwork which is usually so painful was... so easy. Would recommend buying a Jeep from Ourisman!

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    Shopped for a new car
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  • 5.0 out of 5
    November 7, 2019

    My car needed to be fixed due to being hit in the rear. They answered all questions, excellent job done on the car. It is only 9 months old now it looks... like that again

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    Dealer Response

    Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chrysler Jeep Dodge of Alexandria!

  • 5.0 out of 5
    November 4, 2019

    Lynn... My service advisor had Great customer service skills. When I came in she greeted me with my jeep and talk with me about what I need it done and... gave me her business card. She kept me updated!

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    Dealer Response

    Hi Patricia! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have ...an awesome day!

  • 5.0 out of 5
    November 1, 2019

    I was very impressed with the Ourisman Alexandria service department and my service advisor. I was able to make a same day appointment to have my Jeep's... headlight and battery replaced. I was in and out in less that 50 minutes!! At another Jeep service department, I spent over 4 hours to have the other headlight replaced. Plus, unlike Ourisman, I didn't get a lifetime bulb replacement guarantee. Based on my service experience, when it's time to replace my Grand Cherokee, I'll visit Ourisman Alexandria first.

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    Dealer Response

    Anthony, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Ourisman Chrysler Jeep Dodge of Alexand...ria. We look forward to your next visit! Take care!

  • 3.0 out of 5
    October 30, 2019

    I really feel that my car is a lemon. Every since I have had the car there?s problems after problem. I really don?t want the car anymore. I feel I keep... getting told thing to pacify the situation. This has really been and awful first buying a car experience.

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    Dealer Response

    Kellie, we regret to hear that you had a negative experience. Please reach out to Chris Morrison at (877)855-8479 so we may assist you in moving forwa...rd towards a resolution. We hope to hear from you soon.

  • 4.0 out of 5
    October 29, 2019

    Appointment was easy and convenient to schedule. They took care of the required maintenance and I added a few items. I dropped the car off at noon and... asked to have back by 4. The gentleman said they weren?t busy and it should be done long before that and wrote down to have it done by 3. 3 came and went and at 4 I called. They were just finishing and when I arrived I still had to wait a few. The service is great but the wait is not.

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    Dealer Response

    Jennifer, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    October 27, 2019

    Lynn and her team they was above and beyond. My service experience it was as expected and great!! I want to thank to Ms. Lynn for making my service experience... very smooth.

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    Dealer Response

    Hello, thank you for taking the time to leave a review for us at Ourisman Chrysler Jeep Dodge of Alexandria. We're happy we could meet your expectatio...ns. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

  • 5.0 out of 5
    October 23, 2019

    My husband and I ended buying a new wrangler on our anniversary. We were time constrained and they got us in and out in under two hours. Love our new Jeep... and enjoyed the great service!

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    Dealer Response

    Ashley, congratulations on your new Jeep and thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chr...ysler Jeep Dodge of Alexandria! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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