Ourisman Chevrolet Mitsubishi

3.8 out of 5 3.8
Rectangle 48
Sales
Service Closed

Ourisman Chevrolet Mitsubishi Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 1999

Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goa

...

l is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.

"You always get your way at Ourisman, everyday!"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
592 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    May 9, 2020

    I would not recommend Ourisman Chevrolet of Marlow Heights 4400 Branch Avenue Marlow Heights MD 20748 to anyone as they lack integrity, common decency... and business sense. My son was in the process of purchasing a used car from Ourisman Chevrolet of Marlow Heights Maryland. He had been talking to a salesman there for a week and made all the preparations for the purchase. He secured a loan, obtained an insurance policy, retrieved down payment (cash) funds and investigated personal property tax; all the things necessary to show that he could afford the vehicle. On the day that he was to make the purchase, he noticed that the car was no longer on Ourisman’s website, so he called to make sure they still had the car. I told my son they probably took the ad down so that no other inquires would be made due to the pending sale to him. Ourisman Chevrolet no longer had the car, they sold it the day before. The salesperson didn’t even make a suggestion or attempt to find a replacement vehicle. My son had talked to his salesperson at 2pm the day before and was told the car was still there. No one was going to call my son to tell him the car had been sold. This was going to be his first big purchase and was super excited in making the deal. We (his family) were equally if not more excited for him. To say the least, everyone was disappointed to hear what transpired. I told my son that it is people like this that cause others not to trust anyone. Actions like this tear at the fabric of this nations foundation and cause irreparable damage to trust and belief in businesses.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Carl - I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information abo...ut you and your son's visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Kenny Powers - General Manager - (240) 455-3386

  • 1.0 out of 5
    January 26, 2020

    I drove 35 minutes to see this car Lamar the salesman he lied to me don't trust him and told me there was no damage to the car the Carfax show no damage... but when I got there it was damage to the car so many scratches dance did they try to repair and the bumper was falling apart they tried to hide it by putting it together but I seen the big gaps don't waste your time going out there they ain't nothing but Liars this car is trash don't waste your time

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • April 13, 2015

    I came in with an internet sell and was sure that I would be leaving with the car. Eventhough we hit a snag with the Chevrolet Employee discount you found... a way to work it out, and was able to take the car homne that day. Considering a 200 mile return trip to get the car 4 days later, I left very happy.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melvin, we're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business and... don't hesitate to contact us if there's anything else we can do for you. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Kenny Powers, General Manager

  • 5.0 out of 5
    November 17, 2019

    My service for my vehicle was excellent in and out and excellent customer service skills. They fixed my issue and also detailed my car clean.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 3, 2019

    They will try to hustle you. Waste your time to get you up there. Very bad salesman. The worst car dealership I been to so far.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 3, 2019

    Double-checked twice before going out to dealership if advertised price was valid only to never actually meet the person who I had the appointment with,... be shunted between several other staff, and eventually waste 3 hours and be offered a price 4,000 dollars higher than that advertised - what a waste of time

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2019

    Mr. Kenny Jones gave me excellent service. Kept his promises to me that I was able to keep my car payment where I wanted it to be. No hassles he let me... makeup my mind as to what vehicle I wanted to buy. I plan TO SEND HIM REFERRALS. Kind Regards, Gail Antoine

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 26, 2018

    I needed a car because I was tired of paying these rental fees I remembered that I had a friend in the car business by the name of Howard Embden and I... decided to give him a visit. He took excellent care of me and gave me the exactly the vehicle that I've been wanting I'm now a proud owner have a 2015 Chevy Traverse. thank you Howard you're the best

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 20, 2018

    My car got towed to their body shop after a minor accident. It has now been 3 WEEKS , going on 4 since that they’ve had my car. I have called on several... occasions & have not received a definite answer. This is absolutely ridiculous that my car is still not ready as of today! Poor customer service. I am extremely furious with this SLOW service !!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2018

    Hadn't had the car 2months had to have battery replaced had to get wheel alignment and change break pads in the front of the vehicle

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
View More Reviews