Ourisman Chevrolet Mitsubishi Hours
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goa
l is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
"You always get your way at Ourisman, everyday!"
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I would not recommend Ourisman Chevrolet of Marlow Heights 4400 Branch Avenue Marlow Heights MD 20748 to anyone as they lack integrity, common decency... and business sense. My son was in the process of purchasing a used car from Ourisman Chevrolet of Marlow Heights Maryland. He had been talking to a salesman there for a week and made all the preparations for the purchase. He secured a loan, obtained an insurance policy, retrieved down payment (cash) funds and investigated personal property tax; all the things necessary to show that he could afford the vehicle. On the day that he was to make the purchase, he noticed that the car was no longer on Ourisman’s website, so he called to make sure they still had the car. I told my son they probably took the ad down so that no other inquires would be made due to the pending sale to him. Ourisman Chevrolet no longer had the car, they sold it the day before. The salesperson didn’t even make a suggestion or attempt to find a replacement vehicle. My son had talked to his salesperson at 2pm the day before and was told the car was still there. No one was going to call my son to tell him the car had been sold. This was going to be his first big purchase and was super excited in making the deal. We (his family) were equally if not more excited for him. To say the least, everyone was disappointed to hear what transpired. I told my son that it is people like this that cause others not to trust anyone. Actions like this tear at the fabric of this nations foundation and cause irreparable damage to trust and belief in businesses.
Carl - I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information abo...ut you and your son's visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Kenny Powers - General Manager - (240) 455-3386
I drove 35 minutes to see this car Lamar the salesman he lied to me don't trust him and told me there was no damage to the car the Carfax show no damage... but when I got there it was damage to the car so many scratches dance did they try to repair and the bumper was falling apart they tried to hide it by putting it together but I seen the big gaps don't waste your time going out there they ain't nothing but Liars this car is trash don't waste your time
I came in with an internet sell and was sure that I would be leaving with the car. Eventhough we hit a snag with the Chevrolet Employee discount you found... a way to work it out, and was able to take the car homne that day. Considering a 200 mile return trip to get the car 4 days later, I left very happy.
Melvin, we're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business and... don't hesitate to contact us if there's anything else we can do for you. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Kenny Powers, General Manager
My service for my vehicle was excellent in and out and excellent customer service skills. They fixed my issue and also detailed my car clean.
They will try to hustle you. Waste your time to get you up there. Very bad salesman. The worst car dealership I been to so far.
Double-checked twice before going out to dealership if advertised price was valid only to never actually meet the person who I had the appointment with,... be shunted between several other staff, and eventually waste 3 hours and be offered a price 4,000 dollars higher than that advertised - what a waste of time
Mr. Kenny Jones gave me excellent service. Kept his promises to me that I was able to keep my car payment where I wanted it to be. No hassles he let me... makeup my mind as to what vehicle I wanted to buy. I plan TO SEND HIM REFERRALS. Kind Regards, Gail Antoine
I needed a car because I was tired of paying these rental fees I remembered that I had a friend in the car business by the name of Howard Embden and I... decided to give him a visit. He took excellent care of me and gave me the exactly the vehicle that I've been wanting I'm now a proud owner have a 2015 Chevy Traverse. thank you Howard you're the best
My car got towed to their body shop after a minor accident. It has now been 3 WEEKS , going on 4 since that they’ve had my car. I have called on several... occasions & have not received a definite answer. This is absolutely ridiculous that my car is still not ready as of today! Poor customer service. I am extremely furious with this SLOW service !!!!
Hadn't had the car 2months had to have battery replaced had to get wheel alignment and change break pads in the front of the vehicle